Managing activity in a collaborative environment

Patent metadata

Field	Value
Publication number	US-11076006-B2
Application number	US-201815991764-A
Country	US
Kind code	B2
Filing date	May 29, 2018
Priority date	May 29, 2018
Publication date	Jul 27, 2021
Grant date	Jul 27, 2021

Abstract

Embodiments generally relate to management of activity in a collaboration environment. In some embodiments, a method includes monitoring activity characteristics associated with at least one communication channel of a plurality of communication channels, wherein each communication channel enables communication associated with a respective topic. The method further includes determining user information from the activity characteristics, wherein the user information is associated with users who communicate with each other on the at least one communication channel. The method further includes determining timing information from the activity characteristics, wherein the timing information is associated with messages exchanged on the at least one communication channel. The method further includes managing notifications to the users who communicate with each other on the at least one communication channel based at least in part on the user information and the timing information.

First claim

What is claimed is:

1. A system comprising:
at least one processor and a computer readable storage medium having program instructions embodied therewith, the program instructions executable by the at least one processor to cause the at least one processor to perform operations comprising:
monitoring activity characteristics associated with at least one communication channel of a plurality of communication channels, wherein each communication channel enables communication associated with a respective topic, and wherein the activity characteristics comprise patterns of communication of one or more users associated with each communication channel;
determining user information from the activity characteristics, wherein the user information is associated with each user who interacts with other users on each communication channel;
determining timing information from the activity characteristics, wherein the timing information is associated with messages exchanged on each communication channel, and wherein the timing information comprises one or more of amounts of time each user spends on each communication channel, times each user interacts with a given communication channel, how frequently each user interacts with a given communication channel, and how each user interacts with a given communication channel;
determining notification cycles for sending notifications to users associated with a particular communication channel based on one or more notification policies, wherein at least one notification policy of the one or more notification policies comprises:
sending the notifications to a first subset of users associated with the particular communication channel during a first notification cycle; and
sending the notifications to a second subset of users associated with the particular communication channel during a second notification cycle; and

managing notifications to the users who communicate with each other on each communication channel based on the notification cycles.

2. The system of claim 1 , wherein the at least one processor further performs operations comprising determining a relevancy of the at least one communication channel, wherein the relevancy is based at least in part on a topic affinity.

3. The system of claim 1 , wherein the user information includes a list of the users who communicate with each other on the at least one communication channel.

4. The system of claim 1 , wherein the timing information comprises active-time information, wherein the active-time information comprises the one or more types of interactions of each user, and where the one or more types of interactions comprises one or more of commenting on messages, posting messages, and posting content.

5. The system of claim 1 , wherein the timing information comprises response-time information.

6. The system of claim 1 , wherein to manage the notifications, the at least one processor further performs operations comprising filtering one or more notifications based on the one or more notification policies, and wherein the one or more notification policies are based at least in part on the activity characteristics.

7. The system of claim 1 , wherein to manage the notifications, the at least one processor further performs operations comprising filtering one or more notifications based on the one or more notification policies, and wherein one or more of the notification policies are based at least in part on user preferences.

8. A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by at least one processor to cause the at least one processor to perform operations comprising:
monitoring activity characteristics associated with at least one communication channel of a plurality of communication channels, wherein each communication channel enables communication associated with a respective topic, and wherein the activity characteristics comprise patterns of communication of one or more users associated with each communication channel;
determining user information from the activity characteristics, wherein the user information is associated with each user who interacts with other users on each communication channel;
determining timing information from the activity characteristics, wherein the timing information is associated with messages exchanged on each communication channel, and wherein the timing information comprises one or more of amounts of time each user spends on each communication channel, times each user interacts with a given communication channel, how frequently each user interacts with a given communication channel, and how each user interacts with a given communication channel;
determining notification cycles for sending notifications to users associated with a particular communication channel based on one or more notification policies, wherein at least one notification policy of the one or more notification policies comprises:
sending the notifications to a first subset of users associated with the particular communication channel during a first notification cycle; and
sending the notifications to a second subset of users associated with the particular communication channel during a second notification cycle; and

managing notifications to the users who communicate with each other on each communication channel based at least in part on the user information and the timing information on the notification cycles.

9. The computer program product of claim 8 , wherein the at least one processor further performs operations comprising determining a relevancy of the at least one communication channel, wherein the relevancy is based at least in part on a topic affinity.

10. The computer program product of claim 8 , wherein the user information includes a list of the users who communicate with each other on the at least one communication channel.

11. The computer program product of claim 8 , wherein the timing information comprises active-time information.

12. The computer program product of claim 8 , wherein the at least one processor further performs operations comprising, wherein the timing information comprises response-time information.

13. The computer program product of claim 8 , wherein, to manage the notifications, the at least one processor further performs operations comprising filtering one or more notifications based on the one or more notification policies, and wherein the one or more notification policies are based at least in part on the activity characteristics.

14. The computer program product of claim 8 , wherein, to manage the notifications, the at least one processor further performs operations comprising filtering one or more notifications based on the one or more notification policies, and wherein one or more of the notification policies are based at least in part on user preferences.

15. A computer-implemented method for managing activity in a collaboration environment, the method comprising:
monitoring activity characteristics associated with at least one communication channel of a plurality of communication channels, wherein each communication channel enables communication associated with a respective topic, and wherein the activity characteristics comprise patterns of communication of one or more users associated with each communication channel;
determining user information from the activity characteristics, wherein the user information is associated with each user who interacts with other users on each communication channel;
determining timing information from the activity characteristics, wherein the timing

Assignees

• IBM

Inventors

• Cunico Hernan A
• Silva Asima
• Callanan Sean
• Harpur Liam S

Classifications

• H04L51/214 Primary

  using selective forwarding · CPC title

• H04L51/224

  providing notification on incoming messages, e.g. pushed notifications of received messages · CPC title

• H04L51/212

  using filtering or selective blocking · CPC title

• H04L67/535 Primary

  Tracking the activity of the user (network monitoring arrangements H04L43/00; recording of computer activity G06F11/34) · CPC title

• H04L51/046

  Interoperability with other network applications or services · CPC title