Telephone exchange system and telephone exchange apparatus and method, non-transitory computer readable medium storing program

Patent metadata

Field	Value
Publication number	US-11044362-B2
Application number	US-201716305157-A
Country	US
Kind code	B2
Filing date	Oct 4, 2017
Priority date	Mar 31, 2017
Publication date	Jun 22, 2021
Grant date	Jun 22, 2021

Abstract

Terminal information of a mobile terminal via the Internet is transmitted, and an outgoing reservation is made. Along with this, terminal information of a mobile terminal is transmitted from a telephone network to a telephone exchange apparatus of a company. The telephone exchange apparatus checks the terminal information of a call originator mobile terminal for which an outgoing call is reserved via the Internet against call originating terminal information arrived via the telephone network, and when the call originator terminal information arrived via the telephone network can be authenticated, the reserved call destination terminal is called with the company exchange apparatus as a call originator. When a user calls a customer from his/her mobile terminal phone, a telephone number of the personal mobile terminal is not displayed on a call destination terminal. Further, no troublesome operation for callback is required, and the communication cost charged to a company is reduced.

First claim

The invention claimed is:

1. A telephone exchange system comprising:
a telephone exchange apparatus connected to a telephone network;
a server connected to the Internet;
a mobile terminal that is a call originator connected to the Internet and a telephone network;
a terminal that is a call destination connected to the mobile terminal from the telephone exchange apparatus via the telephone network,
wherein
the mobile terminal comprises:
first hardware including a first processor and a first memory;
an outgoing call reservation unit implemented at least by the first hardware, the outgoing call reservation unit configured to
access the server via the Internet and
make an outgoing call reservation with
terminal information of the terminal to be the call destination as call destination terminal information and
terminal information of the mobile terminal as call originator terminal information; and
a calling unit implemented at least by the first hardware, the calling unit configured to call the telephone exchange apparatus via the telephone network and
transmit the terminal information of the mobile terminal as the call originator terminal information,
the telephone exchange apparatus comprises:
second hardware including a second processor and a second memory;
an outgoing call reservation information registration unit implemented at least by the second hardware, the outgoing call reservation unit configured to
register outgoing call reservation information related to the outgoing call reservation transmitted from the server;
a call forward outgoing call accept timer configured to be activated by the transmitted outgoing call reservation; and
a call control unit implemented at least by the second hardware, the call control unit configured to,
while the call forward outgoing call accept timer is activated,
check the call originator terminal information from the mobile terminal against the call originator terminal information in the outgoing call reservation information regardless of which of the two pieces of the call originator terminal information arrives first, and
when the two pieces of the call originator terminal information match,
transmit a call signal of the terminal of the call destination terminal information in the outgoing call reservation information with the terminal information of the telephone exchange apparatus as the call originating terminal information, and
the registration of the outgoing call reservation information and the transmission of the call signal of the terminal of the call destination terminal information in the outgoing call reservation information are performed by one instruction from the mobile terminal.

2. The telephone exchange system according to claim 1 ,
wherein
when a signal for instructing the call control unit to call the call destination terminal by the outgoing call reservation arrives,
the call control unit transmits the call signal of the terminal of the call destination terminal information in the registered outgoing call reservation registration information.

3. The telephone exchange system according to claim 1 ,
wherein
the server comprises a telephone directory database, and
the outgoing call reservation means of the mobile terminal comprises unit configured to
access the telephone directory database,
acquire the call destination terminal information, and
make the outgoing call reservation.

4. A telephone exchange apparatus comprising:
hardware including a processor and a memory;
an outgoing call reservation information registration unit implemented at least by the hardware, the outgoing call reservation information registration unit configured to
register outgoing call reservation information including terminal information of a mobile terminal transmitted via the Internet;
a call forward outgoing call accept timer configured to be activated by the transmitted outgoing call reservation information; and
a call control unit implemented at least by the hardware, the call control unit configured to,
while the call forward outgoing call accept timer is activated,
accept an incoming call signal arrived from the mobile terminal via a telephone network, check the terminal information, based on the incoming call signal, of the mobile terminal against the terminal information of the mobile terminal in the registered outgoing call reservation information regardless of which of the two pieces of the terminal information arrives first, and
when the two pieces of the terminal information match,
transmit a call signal, based on the call destination terminal information in the registered outgoing call reservation information, to the call destination terminal with the telephone number of the telephone exchange apparatus as call originating terminal information,
wherein
the registration of the outgoing call reservation information and the transmission of the call signal of the terminal of the call destination terminal information in the outgoing call reservation information are performed by one instruction from the mobile terminal.

5. The telephone exchange apparatus according to claim 4 ,
wherein
when a signal for instructing the call control unit to call the call destination terminal by the outgoing call reservation arrives,
the call control unit transmits the call signal of the terminal of the call destination terminal information in the registered outgoing call reservation registration information.

6. A telephone exchange method comprising:
an outgoing call reservation information registration step of
registering outgoing call reservation information including terminal information of a mobile terminal transmitted via the Internet;
a call control step of,
while a call forward outgoing call accept timer activated by the transmitted terminal information is activated,
accepting an incoming call signal arrived from the mobile terminal via a telephone network, checking the terminal information, based on the incoming call signal, of the mobile terminal against the terminal information of the mobile terminal in the registered outgoing call reservation information regardless of which of the two pieces of the terminal information arrives first, and
when the two pieces of the terminal information match,
transmitting a call signal, based on the call destination terminal information in the registered outgoing call reservation information, to the call destination terminal with the telephone number of the telephone exchange apparatus as call originating terminal information; and
a step of
performing the registration of the outgoing call reservation information and the transmission of the call signal of the terminal of the call destination terminal information in the outgoing call reservation information by one instruction from the mobile terminal.

7. The telephone exchange method according to claim 6 ,
wherein
when a signal for instructing to call the call destination terminal by the outgoing call reservation arrives, the call control step transmits the call signal of the terminal of the call destination terminal information in the registered outgoing call reservation registration information.

8. A non-transitory computer readable medium storing a program that causes an information processing apparatus to achieve functions of each of the mean of the telephone exchange apparatus according to claim 4 when installed in the information processing apparatus.

Assignees

• Nec Platforms Ltd
• Nippon Telegraph And Telephone East Corp
• Nippon Telegraph And Telephone West Corp

Inventors

• Maki Hideo
• Ando Takashi
• Kaneda Yasuaki

Classifications

• H04M3/432

  Arrangements for calling a subscriber at a specific time, e.g. morning call service · CPC title

• H04M3/42042 Primary

  Notifying the called party of information on the calling party (details within substation equipment H04M1/57, signalling details H04Q3/72) · CPC title

• H04M3/541 Primary

  based on information specified by the calling party · CPC title

• H04M2203/558

  Databases · CPC title

• H04M7/0027

  Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication · CPC title