Incorporating contextual information in a conferencing system

Patent metadata

Field	Value
Publication number	US-11038703-B2
Application number	US-201715852724-A
Country	US
Kind code	B2
Filing date	Dec 22, 2017
Priority date	Dec 22, 2017
Publication date	Jun 15, 2021
Grant date	Jun 15, 2021

Abstract

A conference management application for a remote conferencing system stores information on a plurality of users and a plurality of client devices though which the plurality of users communicate with the remote conferencing system. The conference management application transmits information for a remote conference to a user, wherein the information that is transmitted is generated by a cognitive engine via learning mechanisms that iteratively incorporate information on previously completed remote conferences, information on the user, and information on the client device used by the user to communicate with the conference management application.

First claim

What is claimed is:

1. A method, comprising:
storing, by a conference management application for a remote conferencing system, information on a plurality of users and a plurality of client devices though which the plurality of users communicate with the remote conferencing system;
transmitting, by the conference management application, information for a remote conference to a user, wherein the information that is transmitted is generated by a cognitive engine via learning mechanisms that iteratively incorporate information on previously completed remote conferences, information on the user, and information on the client device used by the user, to communicate with the conference management application;
in response to determining that the user has connected to the remote conference via a first client device that is incapable of displaying a first information segment in a first format that is expected to be used in the remote conference, communicating to the user to join the remote conference via a second client device that is capable of displaying the first information segment in the first format, wherein a landline phone is configured with logic to interact with the conference management application over a Voice over Internet Protocol, and wherein in response to the user logging in to the landline phone, the landline phone displays a dial in number to dial-in to the remote conference; and
determining from start and end time of previous remote conferences, whether the user is likely to be able to attend a new remote conference whose time overlaps a time of an already accepted remote conference on a calendar of the user;
in response to determining that the user is likely to be able to attend the new remote conference, transmitting a calendar invitation to the user for the new remote conference;
in response to determining that the user is not likely to be able to attend the new remote conference, adjusting the time of the remote conference to accommodate participation by the user; and
sending a suggestion, by the conference management application, to the user, to accept the new remote conference even though the new remote conference has a conflict with an existing remote conference, in response to determining that the existing remote conference has previously ended earlier than a start time of the new remote conference.

2. The method of claim 1 , the method further comprising: transmitting a network communication address adapted for a geographical location of the user, wherein the user is requested to use the network communication address to connect to the remote conference, and wherein the network communication address is adapted to the geographical location of the user by providing the user with a Web address that is best among a plurality of Web addresses for the user to connect to the remote conference.

3. The method of claim 1 , the method further comprising:
transmitting content based on an experience level of the user.

4. The method of claim 3 , wherein the experience level of the user is determined based on the at least one of a job description of the user, an educational level of the user, and participation of the user in other remote conferences.

5. The method of claim 1 , the method further comprising:
recording questions, answers, and presentations during the remote conference; and
updating the learning mechanisms of the cognitive engine with the recorded questions, answers, and presentations, for use in future remote conferences.

6. A system, comprising:
a memory; and
a processor coupled to the memory, wherein the processor performs operations, the operations comprising:
storing, by a conference management application for a remote conferencing system, information on a plurality of users and a plurality of client devices though which the plurality of users communicate with the remote conferencing system;
transmitting, by the conference management application, information for a remote conference to a user, wherein the information that is transmitted is generated by a cognitive engine via learning mechanisms that iteratively incorporate information on previously completed remote conferences, information on the user, and information on the client device used by the user, to communicate with the conference management application;
in response to determining that the user has connected to the remote conference via a first client device that is incapable of displaying a first information segment in a first format that is expected to be used in the remote conference, communicating to the user to join the remote conference via a second client device that is capable of displaying the first information segment in the first format, wherein a landline phone is configured with logic to interact with the conference management application over a Voice over Internet Protocol, and wherein in response to the user logging in to the landline phone, the landline phone displays a dial in number to dial-in to the remote conference; and
determining from start and end time of previous remote conferences, whether the user is likely to be able to attend a new remote conference whose time overlaps a time of an already accepted remote conference on a calendar of the user;
in response to determining that the user is likely to be able to attend the new remote conference, transmitting a calendar invitation to the user for the new remote conference;
in response to determining that the user is not likely to be able to attend the new remote conference, adjusting the time of the remote conference to accommodate participation by the user; and
sending a suggestion, by the conference management application, to the user, to accept the new remote conference even though the new remote conference has a conflict with an existing remote conference, in response to determining that the existing remote conference has previously ended earlier than a start time of the new remote conference.

7. The system of claim 6 , the operations further comprising: transmitting a network communication address adapted for a geographical location of the user, wherein the user is requested to use the network communication address to connect to the remote conference, and wherein the network communication address is adapted to the geographical location of the user by providing the user with a Web address that is best among a plurality of Web addresses for the user to connect to the remote conference.

8. The system of claim 6 , the operations further comprising:
transmitting content based on an experience level of the user.

9. The system of claim 8 , wherein the experience level of the user is determined based on the at least one of a job description of the user, an educational level of the user, and participation of the user in other remote conferences.

10. The system of claim 6 , the operations further comprising:
recording questions, answers, and presentations during the remote conference; and
updating the learning mechanisms of the cognitive engine with the recorded questions, answers, and presentations, for use in future remote conferences.

11. A computer program product, the computer program product comprising a computer readable storage medium having computer readable program code embodied therewith, the computer readable program code configured to perform operations on a processor, the operations comprising:
storing, by a conference management application for a remote conferencing system, information on a plurality of users and a plurality of client devices though which the plurality of users communicate with the remote conferencing system;
transmitting, by the conference management application, information for a remote conference

Assignees

• IBM

Inventors

• Chukka Madan K
• Jasti Purna Chandra Rao
• Bhide Manish
• Ayyagari Phani Kumar V U

Classifications

• H04L67/306 Primary

  User profiles · CPC title

• H04L67/535

  Tracking the activity of the user (network monitoring arrangements H04L43/00; recording of computer activity G06F11/34) · CPC title

• H04L67/52

  specially adapted for the location of the user terminal · CPC title

• H04L12/1831

  Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status · CPC title

• G06N5/02

  Knowledge representation; Symbolic representation · CPC title