System, method, and process for handling wireless service and wireless device transaction and information requests

Patent metadata

Field	Value
Publication number	US-11019222-B2
Application number	US-202016736338-A
Country	US
Kind code	B2
Filing date	Jan 7, 2020
Priority date	May 1, 2017
Publication date	May 25, 2021
Grant date	May 25, 2021

Abstract

A process for handling wireless service and wireless device transaction and information requests includes storing in a database wireless service information responses, wireless service transaction responses, wireless device information responses, and wireless device transaction responses. The process including receiving and analyzing a keyword, obtaining a response, based at least on the keyword, and transmitting the response.

First claim

The invention claimed is:

1. A system for handling wireless service and wireless device transaction and information requests, the system comprising:
a database configured to store wireless service information responses, wireless service transaction responses, wireless device information responses, and wireless device transaction responses;
at least one processor configured to receive a communication over a network from a wireless device, the communication comprising a keyword, the keyword is composed by a user of the wireless device, the keyword is sent by the wireless device to the at least one processor in response to the user of the wireless device, and the keyword is associated with and defining at least one of the following: a wireless service information request, a wireless service transaction request, a wireless device information request, and a wireless device transaction request;
the at least one processor further configured to analyze the keyword input by the user of the wireless device and sent by the user from the wireless device to the at least one processor in the communication from the wireless device, determine whether the keyword matches a predefined keyword, and determine based on the keyword matching the predefined keyword a response to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request;
the at least one processor further configured to obtain from the database the response, based at least on the keyword, to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request; and
the at least one processor further configured to transmit a communication over a network to the wireless device for output from the wireless device, the communication includes the response to the wireless device, the response based at least on the keyword and being associated to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request,
wherein the output comprises at least one of the following: displaying the response on a display of the wireless device and generating an audio message on a speaker of the wireless device that comprises the response;
wherein the at least one processor is further configured to analyze the keyword input by the user of the wireless device utilizing artificial intelligence;
wherein the at least one processor is further configured to determine whether the keyword does not match a predefined keyword and transmit a message;
wherein the message includes a listing of all predefined keywords instructing the user to resubmit a request utilizing one of the predefined keywords; and
wherein all of the predefined keywords include a wireless service information request, a wireless service transaction request, a wireless device information request, and a wireless device transaction request.

2. The system of claim 1 ,
wherein the response is based at least on the keyword and the keyword being associated to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request;
wherein the wireless device comprises a wireless phone;
wherein the communication from the wireless device comprises a text message composed by the user with the wireless device and addressed by the user to a short code; and
wherein the communication to the wireless device comprises a text message.

3. The system of claim 1 ,
wherein the at least one processor is further configured to analyze the keyword input by the user of the wireless device and sent by the user from the wireless device to the at least one processor in the communication from the wireless device, determine whether the keyword does not match a predefined keyword, transmit a message communicating that the keyword does not match a predefined keyword, and associate based on the keyword a predefined keyword;
wherein the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request comprise at least one of the following:
a request for a transaction that ports a phone number of the wireless device from one wireless service provider to another wireless service provider;
a request for a transaction that activates a new phone number for the wireless device;
a request for a transaction to transfer from one wireless service provider to another wireless service provider;
a request for a transaction that reactivates wireless service for a wireless device;
a request for a transaction to purchase a wireless service plan;
a request for information and instructions on how to install a SIM card into the wireless device;
a request for instructions on how to transfer a mobile number to another wireless device;
a request for information that provides instructions on how to access a loyalty rewards program; or
a request for a transaction for an automatic payment wireless service plan; and
wherein the at least one processor is further configured to analyze the communication from the wireless device and determine a phone number associated with the wireless device.

4. The system of claim 1 , further comprising:
the database further configured to store current wireless carrier information for a plurality of wireless devices;
the at least one processor further configured to analyze the communication from the wireless device and determine a phone number associated with the wireless device; and
the at least one processor further configured to query the database based on the phone number associated with the wireless device to determine the wireless carrier of the wireless device,
wherein the wireless device comprises at least one of the following: a wireless phone and a smart speaker.

5. The system of claim 4 ,
wherein the communication from the wireless device comprises a text message composed by the user and addressed to a short code;
wherein the communication to the wireless device comprises a text message;
wherein the communication includes the response to the wireless device and the response further includes at least one of the following: a hyperlink and a data file; and
wherein the response is based at least on the keyword and being associated to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request.

6. The system of claim 4 , further comprising:
the at least one processor further configured to analyze the keyword in the communication from the wireless device and the determined wireless carrier to determine a response to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request;
the at least one processor further configured to obtain from the database a response, based at least on the keyword and the determined wireless carrier, to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request; and
the at least one processor further configured to transmit a communication to the wireless device that includes the response to the wireless device, the response being associated to the wireless service information request, the wireless service transaction request, the wireless device information request, or the wireless device transaction request,
wherein the communication includes the response to

Assignees

• Tracfone Wireless Inc

Inventors

• Zimmerman James
• Ramon Ricky
• Ritter Stephen

Classifications

• H04W4/24

  Accounting or billing · CPC title

• H04W8/183

  Processing at user equipment or user record carrier · CPC title

• H04M17/204

  on-line recharging, e.g. cashless · CPC title

• H04M17/02

  Coin-freed or check-freed systems {, e.g. mobile- or card-operated phones, public telephones or booths} · CPC title

• H04W8/18

  Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data · CPC title