Artificial intelligent systems and methods for presenting a prompting message on a mobile device

Patent metadata

Field	Value
Publication number	US-11019018-B2
Application number	US-201916729271-A
Country	US
Kind code	B2
Filing date	Dec 27, 2019
Priority date	Jun 28, 2017
Publication date	May 25, 2021
Grant date	May 25, 2021

Abstract

Systems and methods for presenting a prompting message on a user interface of an online to offline service application in a user terminal are provided. A method includes: obtaining, from a user terminal, a service request for a first service type, wherein the service request includes a location of the user terminal; determining a first supply-demand ratio of the first service type based on the location of the user terminal; determining whether the first supply-demand ratio is greater than a first ratio threshold; and in response to determining that the first supply-demand ratio is not greater than the first ratio threshold, sending, to the user terminal, a first bubble prompting message presented on a user interface of the user terminal, wherein the first bubble prompting message includes a second service type and a response time of the second service type.

First claim

We claim:

1. A system for presenting a prompting message on a user interface of an online to offline service application in a user terminal, the system comprising:
at least one storage medium including a set of instructions for presenting a prompting message on a user interface of an online to offline service application in a user terminal; and
at least one processor in communication with the storage medium, wherein when executing the set of instructions, the at least one processor is directed to:
obtain, from a user terminal, a service request for a first service type, wherein the service request includes a location of the user terminal;
determine a first supply-demand ratio of the first service type based on the location of the user terminal;
determine whether the first supply-demand ratio is greater than a first ratio threshold; and
in response to determining that the first supply-demand ratio is not greater than the first ratio threshold, send, to the user terminal, a first bubble prompting message presented on a user interface of the user terminal, wherein the first bubble prompting message includes a second service type and a response time of the second service type.

2. The system of claim 1 , wherein the first bubble prompting message further includes a link to a user interface displaying the second service type, or a view of the first supply-demand ratio of the first service type.

3. The system of claim 1 , wherein the second service type has a greatest supply-demand ratio among a plurality of service types associated with the location of the user terminal.

4. The system of claim 1 , wherein the at least one processor is further directed to:
obtain, from the user terminal, a first travel order, wherein the first travel order includes a target service type and a first sending time of the first travel order;
obtain at least one second travel order in an unallocated order queue of the target service type, wherein each second travel order includes a second sending time of the second travel order;
determine a queue-number and a waiting time of the first travel order based on the first sending time and the at least one second sending time; and
send, to the user terminal, a second bubble prompting message presented on the user interface of the user terminal, wherein the second bubble prompting message includes the queue-number and the waiting time of the first travel order.

5. The system of claim 4 , wherein the at least one processor is further directed to:
determine whether the waiting time of the first travel order is less than a time threshold; and
in response to determining that the waiting time of the first travel order is not less than the time threshold, send, to the user terminal, the first bubble prompting message presented on the user interface of the user terminal.

6. The system of claim 4 , wherein the at least one processor is further directed to:
allocate a vehicle to the user terminal based on the first travel order; and
send, to the user terminal, a third bubble prompting message presented on the user interface of the user terminal, wherein the third bubble prompting message includes information relating to the allocated vehicle.

7. The system of claim 6 , wherein the third bubble prompting message includes at least one of: a color of the allocated vehicle, a plate number of the allocated vehicle, or a vehicle type of the allocated vehicle.

8. The system of claim 1 , wherein the at least one processor is further directed to:
obtain, from the user terminal, a first travel order, wherein the first travel order includes a target service type and a start location, and is triggered by a user on the user interface of the online to offline service application in the user terminal;
determine that the first travel order fails to be allocated to a vehicle; and
send, to the user terminal, a card prompting message presented on the user interface of the user terminal, wherein the card prompting message includes a recommended service type and a response time of the recommended service type.

9. The system of claim 8 , wherein the card prompting message further includes at least one of: an option that triggers a recommended travel order for the recommended service type, an estimated fee of the recommended travel order for the recommended service type, or a fee difference between an estimated fee of the recommended travel order for the recommended service type and the estimated fee of the first travel order for the target service type.

10. The system of claim 8 , wherein the first travel order includes a start location, and to determine that the first travel order fails to be allocated to a vehicle, the at least one processor is further directed to:
determine a second supply-demand ratio of the target service type based on the start location;
determine whether the second supply-demand ratio is greater than a second ratio threshold; and
in response to determining that the second supply-demand ratio is not greater than the second ratio threshold, determine that the first travel order fails to be allocated to a vehicle.

11. The system of claim 8 , wherein to determine that the first travel order fails to be allocated to a vehicle, the at least one processor is further directed to:
obtain, from the user terminal, a cancel request for the first travel order; and
determine that the first travel order fails to be allocated to a vehicle.

12. The system of claim 8 , wherein the first travel order includes at least one of: a start time, a start location, a destination, or historical traveling information of the user terminal.

13. The system of claim 8 , wherein the at least one processor is further directed to:
determine the recommended service type that prompted to the user terminal based on the first travel order.

14. A method for presenting a prompting message on a user interface of an online to offline service application in a user terminal, comprising:
obtaining, from a user terminal, a service request for a first service type, wherein the service request includes a location of the user terminal;
determining a first supply-demand ratio of the first service type based on the location of the user terminal;
determining whether the first supply-demand ratio is greater than a first ratio threshold; and
in response to determining that the first supply-demand ratio is not greater than the first ratio threshold, sending, to the user terminal, a first bubble prompting message presented on a user interface of the user terminal, wherein the first bubble prompting message includes a second service type and a response time of the second service type.

15. The method of claim 14 , wherein the first bubble prompting message further includes a link to a user interface displaying the second service type, or a view of the first supply-demand ratio of the first service type.

16. The method of claim 14 , wherein the second service type has a greatest supply-demand ratio among a plurality of service types associated with the location of the user terminal.

17. The method of claim 14 , further comprising:
obtaining, from the user terminal, a first travel order, wherein the first travel order includes a target service type and a first sending time of the first travel order;
obtaining at least one second travel order in an unallocated order queue of the target service type, each second travel order includes a second sending time of the second travel order;
determining a queue-number and a waiting time of the first travel order based on the first sending time and the a

Assignees

• Beijing Didi Infinity Technology & Dev Co Ltd

Inventors

• Li Xinrui
• Gu He
• Su Yang
• Gao Haibin

Classifications

• H04L51/58

  Message adaptation for wireless communication · CPC title

• H04L51/214

  using selective forwarding · CPC title

• H04L51/224 Primary

  providing notification on incoming messages, e.g. pushed notifications of received messages · CPC title

• H04W4/12

  Messaging; Mailboxes; Announcements · CPC title

• G06Q10/06311 Primary

  Scheduling, planning or task assignment for a person or group · CPC title