Systems and method for domain separation of service catalog

Patent metadata

Field	Value
Publication number	US-11016979-B2
Application number	US-201916532157-A
Country	US
Kind code	B2
Filing date	Aug 5, 2019
Priority date	Aug 5, 2019
Publication date	May 25, 2021
Grant date	May 25, 2021

Abstract

A domain separated service catalog may include global catalog items and domain-specific catalog items. Global catalog items may be accessible to all users of a catalog. Catalog item data for global catalog items may be stored in a catalog item data table. Domain separated catalog items may only be accessible within the domain with which they are associated. Catalog item data for domain separated catalog items may also be stored in the catalog item data table. When a user associated with a domain opens the service catalog, data for catalog items may be retrieved from the catalog item data table. The catalog may then be populated with the global catalog items and the domain specific catalog items.

First claim

The invention claimed is:

1. A system, comprising:
a processor; and
a non-transitory memory storing instructions that, when executed by the processor, cause the processor to:
identify a respective domain associated with a particular user wherein the respective domain is identified from a plurality of domains associated with a computing network;
retrieve domain catalog item data for one or more domain separated catalog items associated with the respective domain from a catalog item data table, wherein the one or more domain separated catalog items are only available to one or more users, including the particular user, that are associated with the respective domain identified from the plurality of domains;
retrieve catalog item data for one or more global catalog items from the catalog item data table, wherein the one or more global catalog items are available to users associated with all of the plurality of domains; and
generate a graphical user interface to display the one or more domain separated catalog items and the one or more global catalog items within an online catalog by which products or services are available for order.

2. The system of claim 1 , wherein the instructions, when executed by the processor, cause the processor to receive, via the graphical user interface, inputs selecting a catalog item from the one or more domain separated catalog items or the one or more global catalog items.

3. The system of claim 1 , wherein the instructions, when executed by the processor, cause the processor to:
receive catalog item data for one of the one or more domain separated catalog items, wherein the catalog item data defines various aspects of the domain separated catalog item; and
save the received catalog item data in the catalog item data table.

4. The system of claim 3 , wherein the instructions, when executed by the processor, cause the processor to:
receive an input associating the domain separated catalog item with the respective domain; and
update the catalog item data table to include the domain separated catalog item.

5. The system of claim 3 , wherein the instructions, when executed by the processor, cause the processor to receive a request from the particular user to open the graphical user interface.

6. The system of claim 1 , wherein the respective domain is associated with a customer of a managed service provider (MSP).

7. The system of claim 6 , wherein the customer is associated with a plurality of domains, including the respective domain.

8. A method, comprising:
receiving a request from a particular user to open an online catalog by which products or services are available for order;
identifying a respective domain associated with the particular user, wherein the respective domain is identified from a plurality of domains associated with a computing network;
retrieving domain catalog item data for one or more domain separated catalog items associated with the respective domain from a catalog item data table wherein the one or more domain separated catalog items are only available to one or more users, including the particular user, that are associated with the respective domain identified from the plurality of domains;
retrieving catalog item data for one or more global catalog items from the catalog item data table, wherein the one or more global catalog items are available to users associated with all of the plurality of domains; and
generating a graphical user interface to display the one or more domain separated catalog items and the one or more global catalog items within the online catalog.

9. The method of claim 8 , comprising receiving, via the graphical user interface, inputs selecting a catalog item from the one or more domain separated catalog items or the one or more global catalog items.

10. The method of claim 9 , comprising fulfilling an order for the selected catalog item.

11. The method of claim 8 , comprising:
receiving catalog item data for one of the one or more domain separated catalog items, wherein the catalog item data defines various aspects of the domain separated catalog item; and
saving the received catalog item data in the catalog item data table.

12. The method of claim 11 , comprising:
receiving an input associating the domain separated catalog item with the respective domain; and
updating the catalog item data table to include the domain separated catalog item.

13. The method of claim 8 , wherein the respective domain is associated with a customer of a managed service provider (MSP).

14. The method of claim 13 , wherein the customer is associated with a plurality of domains, including the respective domain.

15. A non-transitory, tangible, computer readable medium comprising instructions that, when executed by a processor, causes the processor to:
identify a respective domain associated with a particular user, wherein the respective domain is identified from a plurality of domains associated with a computing network;
retrieve domain catalog item data for one or more domain separated catalog items associated with the respective domain from a catalog item data table, wherein the one or more domain separated catalog items are only available to one or more users, including the particular user, that are associated with the respective domain identified from the plurality of domains;
retrieve catalog item data for one or more global catalog items from the catalog item data table, wherein the one or more global catalog items are available to users associated with all of the plurality of domains;
generate a graphical user interface to display the one or more domain separated catalog items and the one or more global catalog items within an online catalog by which products or services are available for order; and
receive, via the graphical user interface, inputs selecting a catalog item from the one or more domain separated catalog items or the one or more global catalog items within the online catalog by which products or services are available for order.

16. The non-transitory, tangible, computer readable medium of claim 15 , wherein the instructions, when executed by the processor, causes the processor to receive a request from the particular user to open the graphical user interface.

17. The non-transitory, tangible, computer readable medium of claim 15 , wherein the instructions, when executed by the processor, causes the processor to:
receive catalog item data for one of the one or more domain separated catalog items, wherein the catalog item data defines various aspects of the domain separated catalog item; and
save the received catalog item data in the catalog item data table.

18. The non-transitory, tangible, computer readable medium of claim 17 , wherein the instructions, when executed by the processor, causes the processor to:
receive an input associating the domain separated catalog item with the respective domain; and
update the catalog item data table to include the domain separated catalog item.

19. The non-transitory, tangible, computer readable medium of claim 15 , wherein the respective domain is associated with a customer of a managed service provider (MSP).

20. The non-transitory, tangible, computer readable medium of claim 19 wherein the customer is associated with a plurality of domains, including the respective domain.

Assignees

• Servicenow Inc

Inventors

• Tayal Varun
• Edmonds James Robert
• Hess Jeremy
• Gandavarapu Navakanth Reddy
• Goswami Shouvik
• Padaki Bharath
• Santhosm Swvigaradoss Jebakumar Mathuram
• Prasad Harshvardhan

Classifications

• G06F16/2458

  Special types of queries, e.g. statistical queries, fuzzy queries or distributed queries · CPC title

• G06F16/2428 Primary

  Query predicate definition using graphical user interfaces, including menus and forms (G06F16/2423 takes precedence) · CPC title

• G06F16/24573 Primary

  using data annotations, e.g. user-defined metadata · CPC title

• G06F16/248

  Presentation of query results · CPC title