Integrated customer experience functionality in point of sale

Patent metadata

Field	Value
Publication number	US-11004048-B2
Application number	US-201816228893-A
Country	US
Kind code	B2
Filing date	Dec 21, 2018
Priority date	Dec 21, 2018
Publication date	May 11, 2021
Grant date	May 11, 2021

Abstract

A computer-implemented method and system for a customer experience resource facility for scheduling a time-based resource on a commerce processing device and accepting an input for a product-based resource, and processing a payment in respect of the time-based resource and the product-based resource using a payment processing facility on the commerce processing device, where the payment processing facility processes payments through the commerce processing device based at least in part on an input received from the customer experience resource facility.

First claim

What is claimed is:

1. A computer-implemented method, comprising:
receiving, by a computing device during a customer experience, an input identifying a time-based resource to be scheduled, wherein the time-based resource is associated with a first purchase;
receiving, by the computing device during the customer experience, an input identifying a product-based resource, wherein the product-based resource is associated with a second purchase;
presenting, by the computing device, a checkout cart including both the time-based resource to be scheduled and the product-based resource to be purchased;
processing a payment for the checkout cart in respect of the product-based resource using a payment processing facility; and
scheduling the time-based resource, wherein the scheduling triggers the creation of a calendar event corresponding to the time-based resource as scheduled.

2. The computer-implemented method of claim 1 wherein the product-based resource is associated with the time-based resource.

3. The computer-implemented method of claim 1 wherein scheduling the time-based resource includes scheduling at least one of a personnel-based resource and a location-based resource.

4. The computer-implemented method of claim 1 wherein some or all of the input is received by an application program interface.

5. The computer-implemented method of claim 1 , further comprising:
presenting the calendar event, wherein the presented calendar event depicts the time-based resource and the product-based resource in a calendar view presentation.

6. The computer-implemented method of claim 1 wherein the calendar event is created on the computing device.

7. The computer-implemented method of claim 1 wherein creation of the calendar event triggers the creation of a workflow sequence associated with execution of the time-based resource and the product-based resource.

8. The computer-implemented method of claim 1 wherein creation of the calendar event triggers the creation of a second calendar event.

9. The method of claim 1 wherein the calendar event is associated with the scheduled time-based resource and the product-based resource.

10. The computer-implemented method of claim 1 wherein the first purchase is a cost during a future customer experience.

11. A system comprising:
a computing device configured to store a set of instructions that, when executed, cause the computing device to:
receive an input during a customer experience identifying a time-based resource to be scheduled, wherein the time-based resource is associated with a first purchase;
receive an input during the customer experience identifying a product-based resource, wherein the product-based resource is associated with a second purchase;
present a checkout cart including both the time-based resource to be scheduled and the product-based resource to be purchased;
process a payment for the checkout cart in respect of the product-based resource using a payment processing facility; and
schedule the time-based resource, wherein the scheduling triggers the creation of a calendar event corresponding to the time-based resource as scheduled.

12. The system of claim 11 wherein the product-based resource is associated with the time-based resource.

13. The system of claim 11 wherein the computing device is a point-of-sale device.

14. The system of claim 11 wherein scheduling the time-based resource includes scheduling at least one of a personnel-based resource and a location-based resource.

15. The system of claim 11 wherein some or all of the input is received by an application program interface.

16. The system of claim 11 wherein the instructions, when executed, further cause the computing device to:
present the calendar event, wherein the presented calendar event depicts the time-based resource and the product-based resource in a calendar view presentation.

17. The system of claim 11 wherein the calendar event is created on the computing device.

18. The system of claim 11 wherein creation of the calendar event triggers the creation of a workflow sequence associated with execution of the time-based resource and the product-based resource.

19. The system of claim 11 wherein creation of the calendar event triggers the creation of a second calendar event.

20. The system of claim 11 wherein the calendar event is associated with the scheduled time-based resource and the product-based resource.

21. A non-transitory computer-readable storage medium storing a set of instructions that, when executed by a processor of a computing device, cause the computing device to:
receive an input during a customer experience identifying a time-based resource to be scheduled, wherein the time-based resource is associated with a first purchase;
receive an input during the customer experience identifying a product-based resource, wherein the product-based resource is associated with a second purchase;
present a checkout cart including both the time-based resource to be scheduled and the product-based resource to be purchased;
process a payment for the checkout cart in respect of the product-based resource using a payment processing facility; and
schedule the time-based resource, wherein the scheduling triggers the creation of a calendar event corresponding to the time-based resource as scheduled.

22. The computer-readable medium of claim 21 wherein the product-based resource is associated with the time-based resource.

23. The computer-readable medium of claim 21 wherein the computing device is a point-of-sale device.

24. The computer-readable medium of claim 21 wherein scheduling the time-based resource includes scheduling at least one of a personnel-based resource and a location-based resource.

25. The computer-readable medium of claim 21 wherein some or all of the input is received by an application program interface.

26. The computer-readable medium of claim 21 wherein the instructions, when executed, further cause the computing device to:
present the calendar event, wherein the presented calendar event depicts the time-based resource and the product-based resource in a calendar view presentation.

27. The computer-readable medium of claim 21 wherein the calendar event is created on the computing device.

28. The computer-readable medium of claim 21 wherein creation of the calendar event triggers the creation of a workflow sequence associated with execution of the time-based resource and the product-based resource.

29. The computer-readable medium of claim 21 wherein creation of the calendar event triggers the creation of a second calendar event.

30. The computer-readable medium of claim 21 wherein the calendar event is associated with the scheduled time-based resource and the product-based resource.

Assignees

• Shopify Inc

Inventors

• Nitsch Peter
• Auyeung Polly
• Aziz Rahil Abdul
• Vazquez Ricardo
• Bart Dima
• Ananta Fahd

Classifications

• G06Q20/20 Primary

  Point-of-sale [POS] network systems · CPC title

• G06Q10/109

  Time management, e.g. calendars, reminders, meetings or time accounting · CPC title

• G06Q30/0201 Primary

  Market modelling; Market analysis; Collecting market data · CPC title

• G06Q20/127

  Shopping or accessing services according to a time-limitation · CPC title

• G06Q20/40

  Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists · CPC title