Monitoring system and non-transitory computer-readable recording medium storing monitoring program

Patent metadata

Field	Value
Publication number	US-10986014-B2
Application number	US-202016893681-A
Country	US
Kind code	B2
Filing date	Jun 5, 2020
Priority date	Jun 7, 2019
Publication date	Apr 20, 2021
Grant date	Apr 20, 2021

Abstract

A monitoring system detects a deviation in a monitoring metric of a system component of a remote management system that remotely manages image forming apparatuses. When the monitoring system detects a deviation in online device count greater than or equal to a deviation threshold and makes a determination that there is a correlation between the deviations in monitoring metrics of multiple system components as detected, the monitoring system sends a failure report indicating that a failure is in the remote management system.

First claim

What is claimed is:

1. A monitoring system comprising:
a deviation detector that detects deviations in metrics of a plurality of components of a specific system;
a correlation determiner that, when the deviation detector detects a deviation in the metric of a specific component among the plurality of components to be subjected to a deviation detection by the deviation detector, determines whether the deviation in the metric of the specific component is greater than or equal to a specific threshold and determines whether there is a correlation between the deviations in the metrics of the plurality of components as detected by the deviation detector in accordance with the deviation in the metric of the specific component being greater than or equal to the specific threshold; and
a reporter that sends a failure report indicating that there is a failure in the specific system in accordance with the correlation determiner making a determination that there is the correlation between the deviations in the metrics of the plurality of components.

2. The monitoring system according to claim 1 , wherein:
the specific system includes a system to perform remote management of electronic devices; and
at least one metric of the specific component is an online device count as a number of electronic devices connected with the specific system.

3. The monitoring system according to claim 1 , wherein the deviation detector detects the deviations in the metrics by using singular spectrum transformation on the metrics.

4. The monitoring system according to claim 1 , wherein the reporter sends a failure possibility report indicating that there is a possibility of a failure in the specific system in accordance with the correlation determiner making a determination that there is no correlation between the deviations of the metrics of the plurality of components.

5. The monitoring system according to claim 1 , wherein:
when the correlation determiner makes the determination that there is the correlation between the deviations in the metrics of the components as detected by the deviation detector, the correlation determiner determines whether the determination is trustworthy, based on the deviations in the metrics of the components; and
when the determination is determined, by the correlation determiner, not to be trustworthy, the reporter does not send the failure report even if the correlation determiner makes the determination that there is the correlation between the deviations in the metrics of the components.

6. A non-transitory computer-readable recording medium storing a monitoring program which, when executed by a computer, causes the computer to implement:
a deviation detector to detect deviations in metrics of a plurality of components of a specific system;
a correlation determiner to, when the deviation detector detects a deviation in the metric of a specific component among the components to be subjected to a deviation detection by the deviation detector, determines whether the deviation in the metric of the specific component is greater than or equal to a specific threshold and determine whether there is a correlation between the deviations in the metrics of the plurality of components as detected by the deviation detector in accordance with the deviation in the metric of the specific component being greater than or equal to the specific threshold; and
a reporter to send a failure report indicating that there is a failure in the specific system in accordance with the correlation determiner making a determination that there is the correlation between the deviations in the metrics of the plurality of components.

Assignees

• Kyocera Document Solutions Inc

Inventors

• Park Dukil
• Nishikai Kazuki
• Nakajima Koki
• Nakashima Yasuo
• Goshima Satoshi
• Obayashi Yuichi
• Nakamura Takeshi

Classifications

• G06F2218/12

  Classification; Matching · CPC title

• H04L43/50 Primary

  Testing arrangements · CPC title

• H04L43/16 Primary

  Threshold monitoring · CPC title

• H04L67/535

  Tracking the activity of the user (network monitoring arrangements H04L43/00; recording of computer activity G06F11/34) · CPC title

• H04L43/0817

  by checking functioning · CPC title