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Patent metadata

Field	Value
Publication number	US-10956435-B2
Application number	US-201715588427-A
Country	US
Kind code	B2
Filing date	May 5, 2017
Priority date	May 5, 2017
Publication date	Mar 23, 2021
Grant date	Mar 23, 2021

Abstract

Systems and methods for providing search results from large amounts of data and providing navigation within search results are disclosed. A global search across a large number of tables within a cloud infrastructure may return large amounts of data from many different sets of possibly related tables and may take a noticeable time to complete processing. Disclosed techniques provide for iterative searching of table groups (e.g., groups of related tables possibly based on expected content of those tables) and providing results incrementally, possibly based on a priority associated with each table group. Further, results may be displayed in a display format that provides the user with context of where (e.g., in which groups) matching results were obtained.

First claim

What is claimed is:

1. A client computer system, comprising:
a memory partition;
a user interface configured to receive from and present information to an end-user, the user interface communicatively coupled to one or more processing units; and
a network interface communicatively coupled to the one or more processing units and the memory partition, wherein the memory partition comprises computer instructions that when executed by the one or more processing units cause the client computer system to:
execute a client application communicatively coupled, via the network interface, to a client instance executing in a cloud-based computer system;
receive a query request at the client application, the query request indicating a query string;
obtain information identifying a plurality of table groupings having a priority indication relative to each other;
create a plurality of search requests based on the obtained information, wherein the plurality of search requests are ordered based on the priority indication of the table groupings;
send a first portion of the plurality of search requests to the client instance;
receive a first portion of search results from the client instance, the first portion of search results representing information obtained from a completed search of all tables within a first table group based on the first portion of the plurality of search requests, the first table group having a priority at least equal to the highest priority of all table groups within the plurality of table groupings;
display, on the user interface, information pertaining to the first portion of search results;
send, after receiving the first portion of search results from the client instance, a second portion of the plurality of search requests to the client instance;
receive a second portion of search results from the client instance after display of the first portion of search results, the second portion of search results representing information obtained from a completed search of all tables within a second table group, the second table group having a priority lower than the priority of the first table group; and
display, on the user interface, after display of the first portion of search results, information pertaining to the second portion of search results.

2. The client computer system of claim 1 , wherein the query request comprises at least one of a search parameter or a search wildcard, the search parameter indicating a Boolean operator and string associated with the Boolean operator to apply as part of a searching function; and the search wildcard indicating a meta matching character to be used for matching the query string.

3. The client computer system of claim 1 , wherein the computer instructions cause the client computer system to:
determine an indication of progress associated with the first or second portion of search results, the indication of progress representing an estimated amount of completion of the query request for all of the plurality of table groupings, the estimated amount of completion determined at the client instance; and
display, on the user interface, information pertaining to the indication of progress along with search results corresponding to the indication of progress.

4. The client computer system of claim 3 , wherein the indication of progress comprises a percentage and the estimated completion is based on a total amount of data stored in all of the plurality of table groupings.

5. The client computer system of claim 1 , wherein the computer instructions cause the client computer system to:
process the first portion of search results prior to displaying results to maintain an organization of priority and association of tables to table groupings when presented on the user interface.

6. The client computer system of claim 1 , wherein the computer instructions cause the client computer system to:
obtain information about at least one display template associated with a table where a search result of the first portion of search results was obtained, the at least one display template comprising formatting information; and
process the first portion of search results prior to displaying results to utilize the at least one display template to format the search result when presented on the user interface.

7. The client computer system of claim 1 , wherein the computer instructions cause the client computer system to:
display a navigation pane containing information about table groups and associated tables wherein table groups are displayed within the navigation pane in an order consistent with priority and received search results.

8. The client computer system of claim 7 , wherein the navigation pane comprises expandable toggle indicators that when selected toggle between an expanded view and a collapsed view of tables within table groups.

9. The client computer system of claim 8 , wherein the navigation pane comprises a count indicator associated with table groups and tables, the count indicator reflecting a number of search results associated with a corresponding table or table group.

10. The client computer system of claim 7 , wherein the navigation pane comprises links such that selection of a table or table group from within the navigation pane causes the client computer system to reposition a view of search results consistent with the selection.

11. A system comprising:
a memory; and
one or more hardware processors communicatively coupled to the memory and configured to read and execute instructions from the memory to cause the one or more hardware processors to:
identify a query associated with an indication to perform a global search across a plurality of table groupings, the query originating at a global search user interface;
determine one or more search groups associated with search terms of the identified query and selected from the plurality of table groupings, each of the one or more search groups associated with a respective search group priority;
request a plurality of search iterations, wherein the plurality of search iterations are requested on the one or more search groups in order based on the respective search group priority associated with each of the one or more search groups;
receive results from a first of the plurality of search iterations for presentation in the global search user interface while subsequent iterations of the plurality of search iterations have not yet completed, wherein the results are iteratively presented in the global search user interface while continuing to process subsequent iterations of the plurality of search iterations; and
receive results from a second of the plurality of search iterations for presentation in the global search user interface while subsequent iterations of the plurality of search iterations have not yet completed.

12. The system of claim 11 , wherein the query comprises at least one of a search parameter or a search wildcard, the search parameter indicating a Boolean operator and string associated with the Boolean operator to apply as part of a searching function; and the search wildcard indicating a meta matching character to be used for matching the query.

13. A cloud-based computer system, comprising:
a memory partition; and
a network interface communicatively coupled to one or more processing units and the memory partition, wherein the memory partition comprises computer instructions that when executed by the one or more processing units cause the cloud-based computer system to:
receive a query request, via the network interface, from a client application, the query request indicating a query string;
determine a plurality of table

Assignees

• Servicenow Inc

Inventors

• Kaufman Scott
• Tucker Christopher
• Kirn Andreas

Classifications

• H04L67/75

  Indicating network or usage conditions on the user display · CPC title

• G06F16/2445

  Data retrieval commands; View definitions · CPC title

• G06F16/2455

  Query execution · CPC title

• H04L69/40

  for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection (management of faults, events, alarms or notifications in data switching networks H04L41/06) · CPC title

• G06F16/248 Primary

  Presentation of query results · CPC title