Informing a support agent of a paralinguistic emotion signature of a user
US-10192569-B1 · Jan 29, 2019 · US
US10930302B2 · US · B2
| Field | Value |
|---|---|
| Publication number | US-10930302-B2 |
| Application number | US-201715853482-A |
| Country | US |
| Kind code | B2 |
| Filing date | Dec 22, 2017 |
| Priority date | Dec 22, 2017 |
| Publication date | Feb 23, 2021 |
| Grant date | Feb 23, 2021 |
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Text can be presented with speech indicators generated by a cognitive system by processing the text. The speech indicators can indicate recommended speech characteristics to be exhibited by a user while the user generates spoken utterances representing the text. Data indicating at least one user input changing at least one of the speech indicators from a first state as originally presented to a second state can be received. In response, a value indicating a level of change made to the at least one of the speech indicators can be determined. At least one parameter used by the cognitive system to select the speech indicators can be modified or created based on the value indicating the level of change made to the at least one of the speech indicators.
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What is claimed is: 1. A method, comprising: presenting text with speech indicators, the speech indicators generated by a cognitive system by processing the text, and the speech indicators indicating recommended speech characteristics to be exhibited by a user while the user generates spoken utterances representing the text, wherein the speech indicators display one or more symbols with variation correlated to the speech characteristics to be exhibited by the user, wherein one or more symbols may correspond to the same type of characteristic; receiving data indicating at least one user input changing at least one of the speech indicators from a first state as originally presented to a second state; responsive to receiving the data indicating the at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state, determining a value indicating a level of change made to the at least one of the speech indicators; and modifying or creating, using a processor, at least one parameter used by the cognitive system to select the speech indicators based on the value indicating the level of change made to the at least one of the speech indicators. 2. The method of claim 1 , further comprising: comparing the first state of the speech indicator to the second state; wherein the determining the value indicating the level of change made to the at least one of the speech indicators is based on the comparing the first state of the speech indicator to the second state. 3. The method of claim 1 , further comprising: converting to at least one object parameter configured for processing by the cognitive system the data indicating the at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state. 4. The method of claim 1 , further comprising: presenting to the user a menu configured to receive at least one user input changing the at least one of the speech indicators, wherein the data indicating at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state is received via the menu. 5. The method of claim 1 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one pace indicator indicating a pace at which to speak when generating the spoken utterances. 6. The method of claim 1 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one tone indicator indicating a tone to use when generating the spoken utterances. 7. The method of claim 1 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one emotion indicator indicating an emotion to express when generating the spoken utterances. 8. A system, comprising: a processor programmed to initiate executable operations comprising: presenting text with speech indicators, the speech indicators generated by a cognitive system by processing the text, and the speech indicators indicating recommended speech characteristics to be exhibited by a user while the user generates spoken utterances representing the text, wherein the speech indicators display one or more symbols with variation correlated to the speech characteristics to be exhibited by the user, wherein one or more symbols may correspond to the same type of characteristic; receiving data indicating at least one user input changing at least one of the speech indicators from a first state as originally presented to a second state; responsive to receiving the data indicating the at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state, determining a value indicating a level of change made to the at least one of the speech indicators; and modifying or creating at least one parameter used by the cognitive system to select the speech indicators based on the value indicating the level of change made to the at least one of the speech indicators. 9. The system of claim 8 , the executable operations further comprising: comparing the first state of the speech indicator to the second state; wherein the determining the value indicating the level of change made to the at least one of the speech indicators is based on the comparing the first state of the speech indicator to the second state. 10. The system of claim 8 , the executable operations further comprising: converting to at least one object parameter configured for processing by the cognitive system the data indicating the at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state. 11. The system of claim 8 , the executable operations further comprising: presenting to the user a menu configured to receive at least one user input changing the at least one of the speech indicators, wherein the data indicating at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state is received via the menu. 12. The system of claim 8 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one pace indicator indicating a pace at which to speak when generating the spoken utterances. 13. The system of claim 8 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one tone indicator indicating a tone to use when generating the spoken utterances. 14. The system of claim 8 , wherein the speech indicators indicating the recommended speech characteristics to be exhibited by the user while the user generates the spoken utterances representing the text includes at least one emotion indicator indicating an emotion to express when generating the spoken utterances. 15. A computer program product comprising a computer readable storage medium having program code stored thereon, the program code executable by a processor to perform a method comprising: presenting, by the processor, text with speech indicators, the speech indicators generated by a cognitive system by processing the text, and the speech indicators indicating recommended speech characteristics to be exhibited by a user while the user generates spoken utterances representing the text, wherein the speech indicators display one or more symbols with variation correlated to the speech characteristics to be exhibited by the user, wherein one or more symbols may correspond to the same type of characteristic; receiving, by the processor, data indicating at least one user input changing at least one of the speech indicators from a first state as originally presented to a second state; responsive to receiving the data indicating the at least one user input changing the at least one of the speech indicators from the first state as originally presented to the second state, determining, by the processor, a value indicating a level of change made to the at least one of the speech indicators; and modifying or
Tagging; Marking up (details of markup languages G06F40/143); Designating a block; Setting of attributes (style sheets, e.g. eXtensible Stylesheet Language Transformation [XSLT], G06F40/154) · CPC title
using automatically derived transcript of audio data, e.g. lyrics (speech recognition G10L15/00) · CPC title
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