Guiding creation of an electronic survey

Patent metadata

Field	Value
Publication number	US-10909868-B2
Application number	US-202016921631-A
Country	US
Kind code	B2
Filing date	Jul 6, 2020
Priority date	Oct 31, 2016
Publication date	Feb 2, 2021
Grant date	Feb 2, 2021

Abstract

This disclosure generally covers systems and methods that provide guidance to create an electronic survey. In some embodiments, the systems and methods identify and provide a suggested survey topic—with a corresponding option to create an electronic survey—based on user input. In some embodiments, the systems and methods identify and provide one or more suggested electronic survey questions based on user input. In such embodiments, the systems and methods provide, for example, components of suggested electronic survey questions, previously composed and benchmarking electronic survey questions, or suggested revisions to electronic survey questions. In addition, the systems and methods can provide entire premade electronic surveys based on receiving user input from a survey administrator.

First claim

We claim:

1. A method comprising:
providing, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;
receiving, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;
applying natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and
based on identifying the multiple negative words, providing, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

2. The method of claim 1 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

3. The method of claim 1 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words.

4. The method of claim 1 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word.

5. The method of claim 1 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

6. The method of claim 1 , further comprising providing, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

7. The method of claim 1 , further comprising providing, for presentation within the updated graphical user interface, a notification communicating that the electronic survey question is an unclear survey question.

8. A non-transitory computer readable storage medium storing instructions thereon that, when executed by at least one processor, cause a computer device to:
provide, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;
receive, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;
apply natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and
based on identifying the multiple negative words, provide, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

9. The non-transitory computer readable storage medium of claim 8 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

10. The non-transitory computer readable storage medium of claim 8 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words from the electronic survey question.

11. The non-transitory computer readable storage medium of claim 8 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word within the electronic survey question.

12. The non-transitory computer readable storage medium of claim 8 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

13. The non-transitory computer readable storage medium of claim 10 , further comprising instructions that, when executed by the at least one processor, cause the computer device to provide, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

14. The non-transitory computer readable storage medium of claim 10 , further comprising instructions that, when executed by the at least one processor, cause the computer device to provide, for presentation within the updated graphical user interface, a notification communicating that the electronic survey question is an unclear survey question.

15. A system comprising:
at least one processor; and
at least one non-transitory computer readable storage medium storing instructions that, when executed by the at least one processor, cause the system to:
provide, by one or more servers that support an electronic survey service, a graphical user interface for presentation on an administrator client device, the graphical user interface comprising an electronic survey template for creating one or more electronic surveys;
receive, at the one or more servers, an electronic survey question based on user input entered within the electronic survey template;
apply natural language processing to the electronic survey question to identify multiple negative words within the electronic survey question; and
based on identifying the multiple negative words, provide, by the one or more servers for presentation within an updated graphical user interface, a suggested revision rephrasing the electronic survey question.

16. The system of claim 15 , wherein the user input entered within the electronic survey template comprises input composing the electronic survey question within the electronic survey template or input importing the electronic survey question into the electronic survey template.

17. The system of claim 15 , wherein the suggested revision rephrasing the electronic survey question removes a negative word of the multiple negative words from the electronic survey question.

18. The system of claim 15 , wherein the suggested revision rephrasing the electronic survey question changes a negative word of the multiple negative words to a positive word within the electronic survey question.

19. The system of claim 15 , wherein applying the natural language processing to the electronic survey question to identify multiple negative words comprises detecting one or more negative prefixes within the electronic survey question.

20. The system of claim 15 , further comprising instructions that, when executed by the at least one processor, cause the system to provide, to the administrator client device for presentation within the updated graphical user interface, a selectable option to accept the suggested revision rephrasing the electronic survey question.

Assignees

• Qualtrics Llc

Inventors

• Smith Jared
• Kopikare Milind
• Pinkal Daryl R
• Hall Oliver M
• Lindhout Daan

Classifications

• G09B7/02

  of the type wherein the student is expected to construct an answer to the question which is presented or wherein the machine gives an answer to the question presented by a student · CPC title

• G09B7/06

  of the multiple-choice answer-type, i.e. where a given question is provided with a series of answers and a choice has to be made from the answers · CPC title

• G09B7/00 Primary

  Electrically-operated teaching apparatus or devices working with questions and answers (mechanically operated G09B3/00; computing arrangements G06F) · CPC title

• G06F40/174

  Form filling; Merging · CPC title