Processing user-submitted updates based on user reliability scores

Patent metadata

Field	Value
Publication number	US-10902004-B2
Application number	US-201414500446-A
Country	US
Kind code	B2
Filing date	Sep 29, 2014
Priority date	Oct 16, 2013
Publication date	Jan 26, 2021
Grant date	Jan 26, 2021

Abstract

Systems and methods for processing user-submitted updates based on user reliability scores. An update score is determined for an update submitted by a user based on a similarity of a field value provided by the update to corresponding field values in identified records. A user score is determined based on update scores, including the update score, determined for corresponding updates submitted by the user. The update is then processed based on the user score.

First claim

The invention claimed is:

1. A system for processing user-submitted updates based on user reliability scores, the apparatus comprising:
one or more processors; and
a non-transitory computer readable medium storing a plurality of instructions, which when executed, cause the one or more processors to:
determine a record field update score for a record field update submitted by a user for a record having a plurality of fields, the record field update score being determined based on a database system calculating a likelihood of a similarity of a field value provided by the record field update compared against all of a plurality of corresponding field values in a plurality of previously identified records in the database system;
determine a user score based on a plurality of record field update scores, the user score comprising an accumulation of record field update scores, which are determined for a plurality of corresponding record field updates submitted by the user, divided by a total number of the plurality of corresponding record field updates submitted by the user; and
process the record field update to the record based on the user score.

2. The system of claim 1 , wherein the record field update comprises one of a field value creation, a field value modification, and a field value deletion.

3. The system of claim 1 , wherein the plurality of previously identified records in the database system is one of a plurality of active records and a plurality of inactive records.

4. The system of claim 1 , wherein processing the record field update to the record based on the user score is further based on accepting the record field update to the record, in response to a determination that the user score is greater than a first threshold, and also in response to a determination that the record field update score is greater than a record field update score threshold, the system comprises further instructions, which when executed, cause the one or more processors to reject the record field update in response to a determination that the user score is less than a second threshold and forward the record field update for evaluation in response to a determination that the user score is between the first threshold and the second threshold.

5. The system of claim 1 , comprising further instructions, which when executed, cause the one or more processors to adjust at least one of the record field update score and the user score based on an amount of the plurality of corresponding record field updates submitted by the user.

6. A computer program product comprising a non-transitory computer-readable medium having computer-readable program code embodied therein to be executed by one or more processors, the program code including instructions to:
determine a record field update score for a record field update submitted by a user for a record having a plurality of fields, the record field update score being determined based on a database system calculating a likelihood of a similarity of a field value provided by the record field update compared against all of a plurality of corresponding field values in a plurality of previously identified records in the database system;
determine a user score based on a plurality of record field update scores, the user score comprising an accumulation of record field update scores, which are determined for a plurality of corresponding record field updates submitted by the user, divided by a total number of the plurality of corresponding record field updates submitted by the user; and
process the record field update to the record based on the user score.

7. The computer program product of claim 6 , wherein the record field update comprises one of a field value creation, a field value modification, and a field value deletion.

8. The computer program product of claim 6 , wherein the plurality of previously identified records in the database system is one of a plurality of active records and a plurality of inactive records.

9. The computer program product of claim 6 , wherein processing the record field update to the record based on the user score is further based on accepting the record field update to the record, in response to a determination that the user score is greater than a first threshold, and also in response to a determination that the record field update score is greater than a record field update score threshold, the program code comprises further instructions to reject the record field update in response to a determination that the user score is less than a second threshold and forward the record field update for evaluation in response to a determination that the user score is between the first threshold and the second threshold.

10. The computer program product of claim 6 , wherein the program code comprises further instructions to adjust at least one of the record field update score and the user score based on an amount of the plurality of corresponding record field updates submitted by the user.

11. A method for processing user-submitted updates based on user reliability scores, the method comprising:
determining a record field update score for a record field update submitted by a user for a record having a plurality of fields, the record field update score being determined based on a database system calculating a likelihood of a similarity of a field value provided by the record field update compared against all of a plurality of corresponding field values in a plurality of previously identified records in the database system;
determining a user score based on a plurality of record field update scores, the user score comprising an accumulation of record field update scores, which are determined for a plurality of corresponding record field updates submitted by the user, divided by a total number of the plurality of corresponding record field updates submitted by the user; and
processing the record field update to the record based on the user score.

12. The method of claim 11 , wherein the record field update comprises one of a field value creation, a field value modification, and a field value deletion.

13. The method of claim 11 , wherein the plurality of previously identified records in the database system is one of a plurality of active records and a plurality of inactive records.

14. The method of claim 11 , wherein processing the record field update to the record based on the user score is further based on accepting the record field update to the record, in response to a determination that the user score is greater than a first threshold, and also in response to a determination that the record field update score is greater than a record field update score threshold, the method further comprising rejecting the record field update in response to a determination that the user score is less than a second threshold and forwarding the record field update for evaluation in response to a determination that the user score is between the first threshold and the second threshold.

15. The method of claim 11 , the method further comprising adjusting at least one of the record field update score and the user score based on an amount of the plurality of corresponding record field updates submitted by the user.

16. A system for processing user-submitted updates based on user reliability scores, the system comprising:
one or more processors; and
a non-transitory computer readable medium storing a plurality of instructions, which when executed, cause the one or more processors to:
determine a record field update score for a record field update submitted by a user for a record having a

Assignees

• Salesforce Com Inc

Inventors

• Fuchs Matthew

Classifications

• G06F16/23

  Updating · CPC title

• G06F16/24578 Primary

  using ranking · CPC title