System and method of user behavior based service dispatch

Patent metadata

Field	Value
Publication number	US-10878525-B2
Application number	US-201816046975-A
Country	US
Kind code	B2
Filing date	Jul 26, 2018
Priority date	Jun 23, 2017
Publication date	Dec 29, 2020
Grant date	Dec 29, 2020

Abstract

Various embodiments of the present disclosure relate to user behavior based service dispatch. According to embodiments, initial impact factors of a service supplier for a plurality of requests are determined. If one or more requests are associated with user feedbacks concerning an adjusted property of the service, then the related initial impact factors of the service supplier can be adjusted based on the associated user feedbacks. Based on the adjusted impact factors, one or more requests are selected from the plurality of requests to be delivered to the service supplier.

First claim

I claim:

1. A method being implemented on a computing device, having communication ports that communicate with a plurality of first mobile devices associated with a plurality of service requesters and a plurality of second mobile devices associated with a plurality of service suppliers and vehicles, a memory, a processor, and processing circuits coupled to the communication ports, wherein the memory coupled to the processing unit and storing instructions thereon, the method comprising:
receiving, via the communication ports, first electronic signals encoding a plurality of requests for a service from the plurality of first mobile devices associated with the plurality of service requesters, wherein each of the plurality of requests comprises a pick-up location and a destination input by the service requesters through one or more user interfaces on the first mobile device;
determining, by the processor, a plurality of physical locations of the plurality of second mobile devices associated with the plurality of service suppliers;
determining, by the processor, a service supplier from the plurality of service physical or temporal distance from the pick-up location;
determining, by the processor, an initial impact factor of the service supplier for each of the plurality of requests;
receiving, via the communication ports, second electronic signals encoding a plurality of user feedbacks on an adjusted property of the service from the plurality of first mobile devices associated with the plurality of service requesters, wherein each of the plurality of user feedbacks is associated with one of the plurality of requests and input by one of the service requesters through a user interface on one of the first mobile devices corresponding to the one of the plurality of requests, wherein the receiving the plurality of user feedbacks on the adjusted property of the service comprising,
determining, by the processor, a property based on a route corresponding to the pick-up location and the destination for each of the plurality of requests;
determining, by the processor, the adjusted property based on the property and a comparison between a numbers of user and a number of service providers relating to the pick-up location for each of the plurality of requests;
sending an indication of the adjusted property to each of the plurality of first mobile devices, wherein the indication is displayed as a pop-up window and an audio alert, wherein an increased value between the adjust property and the property is displayed on the pop-up window and stated in the audio alert, prompting the service requestors to agree or refuse to accept the increased value to trigger the first mobile devices to send the user feedbacks to the computing device via the communication ports;

for each of the plurality of requests, adjusting, by the processor, the initial impact factor of the first service supplier based on each of the plurality of user feedbacks;
selecting, by the processor, based on the adjusted impact factor for each of the plurality of requests, at least one request from the plurality of requests; and
transmitting the selected at least one request to the second mobile device associated the first service supplier.

2. The method of claim 1 , wherein the initial impact factor is represented at least in part by a first parameter representing an estimated possibility for the service supplier to accept the request and a second parameter representing an estimated possibility for other service suppliers to accept the request.

3. The method of claim 2 , wherein the adjusting the initial impact factors comprising:
in response to determining that one of the plurality of requests being associated with a positive feedback on the adjusted property, increasing, by the processor, the initial impact factor of the service supplier for the request.

4. The method of claim 2 , wherein the adjusting the initial impact factors comprising:
in response to determining that one of the plurality of requests being associated with a negative feedback on the adjusted property, decreasing, by the processor, the initial impact factor of the service supplier for the request.

5. The method of claim 3 , wherein increasing the initial impact factor of the service supplier for the request comprising increasing the first parameter or decreasing the second parameter.

6. The method of claim 4 , wherein increasing the initial impact factor of the service supplier for the request comprising decreasing the first parameter or increasing the second parameter or both.

7. The method of claim 1 , wherein the service is a transportation service and the property is a price of the transportation service.

8. A system for user behavior based service dispatch, comprising:
communication ports to:
communicate with a plurality of first mobile devices associated with a plurality of service requesters; and
communicate with a plurality of second mobile devices associated with a plurality of service suppliers and vehicles,
wherein the plurality of first mobile devices and the plurality of second mobile devices communicate with an online on-demand service platform:

processing circuits coupled to the communication ports, wherein during operation, the processing circuits are directed to:
receive, via the communication ports, first electronic signals encoding a plurality of requests for a service from the plurality of first mobile devices associated with the plurality of service requesters, wherein each of the plurality of requests comprises a pick-up location and a destination input by the service requesters through one or more user interfaces on the first mobile devices;
determine a plurality of physical locations of the plurality of second mobile devices associated with the plurality of service suppliers;
determine a service supplier from the plurality of service suppliers, wherein the physical locations of the second mobile devices are within a physical or temporal distance from the pick-up location;
determine an initial impact factor of the service supplier for each of the plurality of requests;
receive, via the communication ports, second electronic signals encoding a plurality of user feedbacks on an adjusted property of the service from the plurality of first mobile devices associated with the plurality of service requesters and input by one of the service requesters through a user interface on one of the first mobile devices corresponding to the one of the plurality of requests, wherein each of the plurality of user feedbacks is associated with one of the plurality of requests, wherein receive the plurality of user feedbacks on the adjusted property of the service comprising,

determine a property based on a route corresponding to the pick-up location and the destination for the plurality of requests;
determine the adjusted property based on the property and a comparison between a numbers of users and a number of service providers relating to the pick-up location for each of the plurality of requests;
send, via the communication ports, an indication of the adjusted property to each of the plurality of first mobile devices, wherein the indication is displayed as a pop-up window and an audio alert, wherein an increased value between the adjust property and the property is displayed on the pop-up window and stated in the audio alert, prompting the service requestors to agree or refuse to accept the increased value to trigger the first mobile devices to send the user feedbacks to the computing device via the communication ports;
for each of the plurality of requests, adjust the initial impact factor of the first service supplier based on each of the plurality of user feedbacks;
select, based on the adjusted impact factor for e

Assignees

• Beijing Didi Infinity Technology & Dev Co Ltd

Inventors

• Zhang Lingyu

Classifications

• H04L67/51

  Discovery or management thereof, e.g. service location protocol [SLP] or web services · CPC title

• H04W4/42

  for mass transport vehicles, e.g. buses, trains or aircraft · CPC title

• G06Q10/06311

  Scheduling, planning or task assignment for a person or group · CPC title

• G06Q50/30 Primary

  Physics · mapped topic

• H04L67/16

  Electricity · mapped topic