Automatic analysis of a set of systems used to implement a process

Patent metadata

Field	Value
Publication number	US-10877828-B2
Application number	US-201916251848-A
Country	US
Kind code	B2
Filing date	Jan 18, 2019
Priority date	Feb 22, 2017
Publication date	Dec 29, 2020
Grant date	Dec 29, 2020

Abstract

A device may receive first data associated with a set of systems used to implement a process. The device may determine a system topology for the set of systems. The device may identify a set of control points associated with the set of systems. The set of control points may include a set of points in the system topology where second data is received or provided by the set of systems. The second data may include information to be used by the set of systems during the process. The device may identify a set of values for a set of metrics related to the set of systems. The set of values may be identified based on the first data. The device may identify an error related to the set of control points or the set of metrics. The device may perform an action to facilitate fixing of the error.

First claim

What is claimed is:

1. A device, comprising:
a memory; and
one or more processors to:
identify a set of control points associated with a set of systems,
the set of control points being identified based on a system topology for the set of systems;

identify a set of values for a set of metrics related to the set of systems,
the set of values being identified based on:
data associated with the set of systems, and
identifying the set of control points;

identify, based on the set of values, an error related to at least one of:
the set of control points, or
the set of metrics; and

perform, based on identifying the error, an action to facilitate fixing of the error.

2. The device of claim 1 , where the system topology identifies a manner in which data flows between systems of the set of systems.

3. The device of claim 1 , where the system topology identifies at least one of system types or a quantity of systems used to implement a process.

4. The device of claim 1 , where the one or more processors are further to:
generate the system topology by identifying at least one of a term or a tag included in received text.

5. The device of claim 1 , where the one or more processors are further to:
determine the system topology based on testing the set of systems.

6. The device of claim 1 , where the one or more processors are further to:
receive first data that identifies a manner in which second data is processed by the set of systems; and
generate the system topology using the first data.

7. The device of claim 1 , where the one or more processors, when identifying the set of control points, are to:
identify the set of control points where data is at least one of received or provided by the set of systems.

8. A method, comprising:
identifying, by a device, a set of control points associated with a set of systems,
the set of control points being identified based on a system topology for the set of systems;

identifying, by the device, a set of values for a set of metrics related to the set of systems,
the set of values being identified based on:
data associated with the set of systems, and
identifying the set of control points;

identifying, by the device and based on the set of values, an error related to at least one of:
the set of control points, or
the set of metrics; and

performing, by the device and based on identifying the error, an action to facilitate fixing of the error.

9. The method of claim 8 , where the data associated with the set of systems is first data; and
where identifying the set of control points comprises:
identifying the set of control points where second data is at least one of received or provided by the set of systems,
the second data including:
data received via a client device,
data analyzed to generate a report associated with a process, or
data stored by the set of systems during the process.

10. The method of claim 8 , where a control point, of the set of control points, includes:
a point in the system topology, or
a step in a process.

11. The method of claim 8 , where a control point, of the set of control points, includes a point of connection between a first system, of the set of systems, and a second system of the set of systems.

12. The method of claim 8 , where identifying the set of control points comprises:
identifying the set of control points using a set of terms identified in received text.

13. The method of claim 8 , where identifying the set of control points comprises:
identifying the set of control points based on testing the set of systems.

14. The method of claim 8 , where identifying the set of control points comprises:
identifying the set of control points based on determining a process flow for a process implemented by the set of systems.

15. A non-transitory computer-readable medium storing instructions, the instructions comprising:
one or more instructions that, when executed by one or more processors, cause the one or more processors to:
identify a set of control points associated with a set of systems,
the set of control points being identified based on a system topology for the set of systems;

identify a set of values for a set of metrics related to the set of systems,
the set of values being identified based on:
data associated with the set of systems, and
identifying the set of control points;

identify, based on the set of values, an error related to at least one of:
the set of control points, or
the set of metrics; and

perform, based on identifying the error, an action to facilitate fixing of the error.

16. The non-transitory computer-readable medium of claim 15 , where the set of metrics include at least one of:
a percentage of processes or transactions completed by the set of systems,
a quantity of error-free records stored by the set of systems,
a quantity of records with errors stored by the set of systems,
a quantity of issues reported regarding the set of systems,
an amount of time to perform a process, or
a quantity of duplicate records stored by the set of systems.

17. The non-transitory computer-readable medium of claim 15 , where the one or more instructions, that cause the one or more processors to identify the set of values, cause the one or more processors to:
identify the set of values based on output from the set of systems.

18. The non-transitory computer-readable medium of claim 15 , where the one or more instructions, that cause the one or more processors to identify the set of values, cause the one or more processors to:
identify the set of values based on monitoring the set of systems.

19. The non-transitory computer-readable medium of claim 15 , where the one or more instructions, that cause the one or more processors to identify the error, cause the one or more processors to:
identify the error based on comparing the set of values and a set of threshold values.

20. The non-transitory computer-readable medium of claim 15 , where the one or more instructions, that cause the one or more processors to identify the error, cause the one or more processors to:
identify the error based on an analysis of another set of systems.

Assignees

• Accenture Global Solutions Ltd

Inventors

• Guha Arindam
• Jindal Amit
• Hughes Margaret
• Gohn Kelsey Marie

Classifications

• G06F11/3452

  Performance evaluation by statistical analysis · CPC title

• G06F11/079

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06Q40/08

  Insurance · CPC title

• G06F11/0751

  Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06) · CPC title

• G06F11/0793

  Remedial or corrective actions (recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40) · CPC title