Virtual salesperson system and method

Patent metadata

Field	Value
Publication number	US-10872373-B1
Application number	US-201816198584-A
Country	US
Kind code	B1
Filing date	Nov 21, 2018
Priority date	Jun 6, 2011
Publication date	Dec 22, 2020
Grant date	Dec 22, 2020

Abstract

A virtual salesperson system and method for tablet computers such as Apple's iPad can be used by the customer (as opposed to most applications which are for the dealer, or on a central kiosk) to provide the customer a tour of a showroom and each vehicle, highlighting key features and other content at the discretion of the OEM, such as videos tours conducted by their spokesperson. In at least one embodiment, the customer can also search inventory, potentially at this dealer and other ‘friendly’ dealerships with whom this dealer has a trading relationship. Other sales tools such as build and price, payment estimation, etc are available as well.

First claim

What is claimed is:

1. A method to enable functionality of a portable computer and to enable electronic communication between a portable computer and a computer system to track videos and communication with the portable computer, the method comprising:
performing by the portable computer having a processor and a memory coupled to the processor, wherein the processor includes code executable by the processor that configures the computer into a machine:
enabling functionality in the portable computer that links the portable computer to a remote data processing system;
enabling functionality in the portable computer to access data in a database of the remote processing system and transmit the data to the portable computer to display a tour of items in a physical facility and highlight specific features of one or more of the items and provide content associated with one or more of the items;
determining a position of the portable computer based on position data transmitted by the portable computer;
determining based on the position data transmitted by the portable computer that the portable computer is in a location where functionality of the portable computer can be unlocked;
unlocking functionality based on the position data transmitted by the portable computer to allow the portable computer to display videos in the determined location where the functionality can be unlocked;
displaying the videos of items in the facility;
tracking which videos were displayed by the portable computer;
determining from at least tracking the videos which items a user of the portable computer is interested in;
tracking data communication with the portable computer;
establishing a communication channel with the computer system to provide data related to the tracked data communication to the computer system.

2. The method of claim 1 further comprising:
performing by the computer:
allowing a user of the portable computer to search inventory of one or more dealers associated with a showroom.

3. The method of claim 1 further comprising:
performing by the computer:
configuring a product, price a product, and obtain a payment estimate of the product.

4. The method of claim 1 wherein the position data transmitted by the portable computer is global positioning system (GPS) data.

5. The method of claim 4 further comprising:
performing by the computer:
when the portable computer is determined to be in the location where the functionality can be unlocked:
unlocking the functionality to allow the portable computer to:
search product inventory located at the facility; and
notify a salesperson at the facility that the user of the portable computer is ready to talk to the salesperson.

6. The method of claim 1 further comprising:
performing by the computer:
tracking data communication with the portable computer including one or more payment estimation data;
receiving an initial offer aligned with the products determined to be of interest to the user based on the tracked videos displayed by the portable computer and by the tracked data communication with the portable computer.

7. The method of claim 1 wherein the item is a product.

8. A method to enable functionality of a portable computer and to enable electronic communication between a portable computer and a computer system to track videos and communication with the portable computer, the method comprising:
performing by the computer system having a processor and a memory coupled to the processor, wherein the processor includes code executable by the processor that configures the computer into a machine:
receive from the portable computer system data related to the tracked data communication;

wherein functionality in the portable computer is enabled to:
link the portable computer to a remote data processing system; and
to access data in a database of the remote processing system and transmit the data to the portable computer to display a tour of items in a physical facility and highlight specific features of one or more of the items and provide content associated with one or more of the items;
determine a position of the portable computer based on position data transmitted by the portable computer;
determine based on the position data transmitted by the portable computer that the portable computer is in a location where functionality of the portable computer can be unlocked;
unlock functionality based on the position data transmitted by the portable computer to allow the portable computer to display videos in the determined location where the functionality can be unlocked;
display the videos of items in the facility;
track which videos were displayed by the portable computer;
determine from at least tracking the videos which items a user of the portable computer is interested in;
track data communication with the portable computer;
establish a communication channel with the computer system to provide the data related to the tracked data communication to the computer system.

Assignees

• Versata Dev Group Inc

Inventors

• Kamm John W

Classifications

• G06Q30/0281 Primary

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• G06Q30/0643 Primary

  graphically representing goods, e.g. 3D product representation · CPC title