Communication with a passenger in a transportation system

Patent metadata

Field	Value
Publication number	US-10850941-B2
Application number	US-201715796134-A
Country	US
Kind code	B2
Filing date	Oct 27, 2017
Priority date	Oct 29, 2016
Publication date	Dec 1, 2020
Grant date	Dec 1, 2020

Abstract

A method to communicate with a passenger in a car within a transportation system includes receiving an alarm signal from the car, and initiating a text communication session via a communication system associated with the car in response to the alarm signal.

First claim

What is claimed is:

1. A method to communicate with a passenger in a car within a transportation system, the method comprising:
receiving an alarm signal from the car;
initiating a text communication session via a communication system associated with the car in response to the alarm signal;
receiving a second alarm signal from a second car;
initiating a second text communication session via a second communication system associated with the second car in response to the second alarm signal;
sending a multicast text based message to the communication system and the second communication system.

2. The method of claim 1 , wherein the car is an elevator car.

3. The method of claim 1 , further comprising initiating the alarm signal in response to a control panel input.

4. The method of claim 1 , further comprising receiving the alarm signal at a dispatch center.

5. The method of claim 1 , further comprising sending a text based message to the dispatch center via the communication system.

6. The method of claim 1 , further comprising receiving a text based message from the dispatch center via the communication system.

7. The method of claim 1 , further comprising communicating with a technician device via the communication system.

8. The method of claim 1 , wherein the communication system includes a display device.

9. The method of claim 1 , wherein the communication system includes a text entry device.

10. The method of claim 9 , wherein the text entry device is a keyboard.

11. The method of claim 10 , wherein the keyboard is an on-screen keyboard.

12. The method of claim 1 , further comprising transcribing a voice communication to a voice communication via the communication system.

13. A system for communication with a passenger within a transportation system, the system comprising:
a car of the transportation system to provide an alarm signal, wherein the car includes a communication system, wherein the communication system initiates a text communication session in response to the alarm signal;
a second car to provide a second alarm signal, wherein the second car includes a second communication system, wherein the second communication system initiates a second text communication system in response to the second alarm signal and a dispatch center sends sending a multicast text based message to the communication system and the second communication system.

14. The system of claim 13 , further comprising a control panel to receive a control panel input to initiate the alarm signal.

Assignees

• Otis Elevator Co

Inventors

• Jyotik Ashwini Ramarao
• Halingale Paras Kumar

Classifications

• B66B5/0006 Primary

  Monitoring devices or performance analysers (B66B5/02 takes precedence) · CPC title

• B66B5/027

  to permit passengers to leave an elevator car in case of failure, e.g. moving the car to a reference floor or unlocking the door · CPC title

• B66B3/002

  Indicators · CPC title

• B66B1/3453 Primary

  Procedure or protocol for the data transmission or communication · CPC title

• B66B5/02 Primary

  responsive to abnormal operating conditions · CPC title