Monitoring and using telemetry data

Patent metadata

Field	Value
Publication number	US-10846747-B2
Application number	US-201916591203-A
Country	US
Kind code	B2
Filing date	Oct 2, 2019
Priority date	Jul 13, 2011
Publication date	Nov 24, 2020
Grant date	Nov 24, 2020

Abstract

Aspects of the disclosure relate to monitoring and using telemetry information in various ways. For example, a system that monitors telemetry information may include a user that gathers telemetry information of a device and transmits the information to a monitored room. A manager may join a monitored room and monitor the monitored room for particular types of telemetry information. In one example, a manager may determine whether a downstream device is experiencing a network problem, such as a low bitrate. A manager may also transmit commands to the player via the monitored room, which causes the downstream device to operate in accordance with the transmitted command. In one example, a manager may transmit a command that causes a player to decode a particular service.

First claim

The invention claimed is:

1. A system comprising:
a first computing device; and
a second computing device;
wherein the first computing device comprises:
one or more first processors; and
first memory storing first executable instructions that, when executed by the one or more first processors, cause the first computing device to:
join a monitored room, wherein the monitored room is configured to transmit information among members of the monitored room based on a messaging protocol;
receive, from the second computing device and via the monitored room, a telemetry information message that is formatted according to the message protocol and that comprises advertisement information that indicates that the second computing device output, for display, an advertisement;
determine, based on the advertisement information, that a threshold associated with outputting the advertisement has been satisfied; and
store an indication that the threshold associated with outputting the advertisement has been satisfied; and

wherein the second computing device comprises:
one or more second processors; and
second memory storing second executable instructions that, when executed by the one or more second processors, cause the second computing device to:
send the telemetry information message.

2. The system of claim 1 , wherein the first executable instructions, when executed by the one or more first processors, cause the first computing device to:
send, to the second computing device and via the monitored room, a command configured to cause the second computing device to output, for display, a particular advertisement.

3. The system of claim 1 , wherein the first executable instructions, when executed by the one or more first processors, cause the first computing device to:
send, to the second computing device and via the monitored room, a command configured to cause the second computing device to determine additional advertisement information.

4. The system of claim 1 , wherein the advertisement information comprises an indication of an insertion of the advertisement or an indication of a user interaction with the advertisement.

5. The system of claim 1 , wherein the advertisement information comprises an indication of a duration of a viewing of the advertisement or an indication of a duration of a user interaction with the advertisement.

6. The system of claim 1 , wherein the monitored room is a chat room, and the messaging protocol comprises one of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, or Extensible Messaging and Presence Protocol (XMPP).

7. The system of claim 1 , wherein the threshold indicates a time of user interaction with the advertisement.

8. A system comprising:
a computing device and a network;
wherein the computing device comprises:
one or more processors; and
memory storing executable instructions that, when executed by the one or more processors, cause the computing device to:
receive, in a first message conforming to a messaging protocol, first telemetry information related to a first device of the network;
receive, in a second message conforming to the messaging protocol, second telemetry information related to a second device of the network;
analyze the first telemetry information and the second telemetry information to determine that both the first device and the second device are experiencing a network problem;
determine an overlap of communication paths associated with the network problem by comparing at least a first communication path through the network to the first device and a second communication path through the network to the second device; and
determine, based on the overlap of communication paths, a source device of the network that is causing the network problem, wherein the source device is different from the first device and the second device.

9. The system of claim 8 , wherein the executable instructions, when executed by the one or more processors, cause the computing device to:
send, to the first device, a command that causes the first device to decode a particular linear service and begin playback of the particular linear service.

10. The system of claim 8 , wherein the network problem comprises a low bitrate, and wherein the executable instructions, when executed by the one or more processors, cause the computing device to analyze the first telemetry information and the second telemetry information based on:
extracting a first bitrate indicator from the first telemetry information, the first bitrate indicator indicating a first bitrate at which the first device is causing playback of video;
extracting a second bitrate indicator from the second telemetry information, the second bitrate indicator indicating a second bitrate at which the second device is causing playback of video;
determining that both the first bitrate and the second bitrate are below a threshold value; and
based on determining that both the first bitrate and the second bitrate are below the threshold value, determining that both the first device and the second device are experiencing the low bitrate.

11. The system of claim 8 , wherein the network problem comprises one or more of the following: a variation in fragment quality level, or a device buffer event.

12. The system of claim 8 , wherein the messaging protocol comprises one of the following: an instant messaging protocol, a chat messaging protocol, a real-time text-based messaging protocol, or Extensible Messaging and Presence Protocol (XMPP).

13. The system of claim 8 , wherein the executable instructions, when executed by the one or more processors, cause the computing device to:
generate a message that comprises information indicative of the network problem; and
send the message to another computing device via the network.

14. The system of claim 8 , wherein the executable instructions, when executed by the one or more processors, cause the computing device to:
send, to the first device, a command to provide advertising information;
receive, from the first device, one or more messages that conform to the messaging protocol and are responsive to the command; and
analyze the one or more messages to determine one or more of the following: advertisement insertion data, advertisement viewing data, or advertisement viewing duration data.

15. The system of claim 8 , wherein the executable instructions, when executed by the one or more processors, cause the computing device to:
send, to the first device, a command to provide viewing information;
receive, from the first device, one or more messages that conform to the messaging protocol and are responsive to the command; and
analyze the one or more messages to determine one or more of current viewing count data or service dwell time data.

16. The system of claim 8 , wherein the executable instructions, when executed by the one or more processors, cause the computing device to:
send, to the first device, a mode change request that causes the first device to switch between a one-way mode of operation and a two-way mode of operation, wherein the one-way mode of operation disables processing of one or more types of commands and the two-way mode of operation enables processing of the one or more types of commands.

17. A system comprising:
a first computing device; and
a second computing device;
wherein the first computing device comprises:
one or more first processors; and
first memory storing first executable instructions that, when executed by the one or m

Assignees

• Comcast Cable Comm Llc

Inventors

• Field Brian
• Van Doorn Jan
• Kiok Joseph
• Groustra Daniel
• Torluemke Mark
• Hall Jim
• Leddy John

Classifications

• H04L51/222

  using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area · CPC title

• H04W4/027

  using movement velocity, acceleration information · CPC title

• H04L67/025

  for remote control or remote monitoring of applications · CPC title

• G06Q30/0272

  Period of advertisement exposure · CPC title

• G06Q30/0261 Primary

  based on user location · CPC title