Systems and methods for use in providing enhanced authentication of consumers

Patent metadata

Field	Value
Publication number	US-10839392-B2
Application number	US-201715438488-A
Country	US
Kind code	B2
Filing date	Feb 21, 2017
Priority date	Feb 21, 2017
Publication date	Nov 17, 2020
Grant date	Nov 17, 2020

Abstract

Systems and methods are provided for use in enhancing security associated with services related to payment or banking accounts, in connection with communication between consumers and consumer service call centers associated with the accounts. One exemplary method includes receiving, at a computing device, a request to authenticate a consumer to a payment or banking account from a call center associated with consumer services for the account, and soliciting a biometric from the consumer. The method also includes receiving biometric data from a communication device associated with the consumer relating to the solicited biometric, and confirming the received biometric data based on reference biometric data for the consumer. The method then further includes transmitting an authentication confirmation to the call center, when the received biometric data is confirmed, whereby the call center is able to proceed in providing the consumer services to the consumer with or without security questions.

First claim

What is claimed is:

1. A method for authenticating a consumer in connection with facilitating a contact by the consumer with a call center for providing one or more consumer services to the consumer regarding an account associated with the consumer, the method comprising:
receiving, by a portable computing device, a request from a consumer to contact a call center regarding one or more consumer services for an account associated with the consumer;
in response to the request, and prior to initiating the contact, displaying, by the portable computing device, an interface to the consumer for use in capturing a biometric from the consumer;
receiving, by the portable computing device, a biometric from the consumer via the interface;
retrieving, by the portable computing device, reference biometric data from a memory of the portable computing device;
comparing a biometric template based on the biometric received from the consumer to the reference biometric data; and
in response to the biometric template matching the reference biometric data for the consumer, contacting the call center and transmitting, by the portable computing device, an authentication confirmation to the call center whereby the call center is able to proceed in providing the one or more consumer services to the consumer without soliciting additional security and/or account information from the consumer.

2. The method of claim 1 , further comprising contacting the call center and transmitting, by the portable computing device, a non-authentication confirmation to the call center when the biometric template does not match the reference biometric data for the consumer, whereby the call center is able to solicit additional security and/or account information from the consumer prior to proceeding in providing the one or more consumer services to the consumer.

3. The method of claim 1 , further comprising converting, by the portable computing device, the received biometric to the biometric template, and deleting the received biometric.

4. The method of claim 1 , wherein contacting the call center and transmitting the authentication confirmation to the call center includes contacting the call center and transmitting the authentication confirmation to the call center further in response to a verification that the portable computing device is being included in a data structure of registered devices.

5. A computer-implemented method for use in enhancing security associated with services related to payment and banking accounts in connection with communication between consumers and consumer service call centers associated with the accounts, the method comprising:
receiving, by an authentication computing device, from a call center, a request to authenticate a consumer to an account in connection with proceeding, or not, in providing one or more consumer services to the consumer regarding the account;
soliciting, by the authentication computing device, a biometric from the consumer, at a communication device associated with the consumer, wherein the communication device is separate from the authentication computing device and is configured to display an interface to the consumer in response to the solicitation to facilitate capture of the biometric;
receiving, by the authentication computing device, from the communication device associated with the consumer, a biometric template for the captured biometric, in response to soliciting the biometric for the consumer;
retrieving, by the authentication computing device, reference biometric data for the consumer from a data structure separate from the communication device associated with the consumer and the authentication computing device;
comparing, by the authentication computing device, the received biometric template to the retrieved reference biometric data for the consumer; and
transmitting, by the authentication computing device, an authentication confirmation to the call center, when the received biometric template matches the reference biometric data, whereby the call center is able to proceed in providing the one or more of the consumer services to the consumer without soliciting additional security and/or account information from the consumer.

6. The computer-implemented method of claim 5 , wherein the request includes a communication device identifier; and
wherein soliciting the biometric from the consumer includes identifying the communication device in a data structure based on the communication device identifier.

7. The computer-implemented method of claim 6 , wherein the communication device identifier includes one of a media address control (MAC) address and a mobile identification number (MIN) associated with the communication device.

8. The computer-implemented method of claim 5 , wherein the request includes an account identifier for the account; and
further comprising retrieving an application ID associated with the communication device from a data structure and identifying the communication device based on the application ID.

9. The computer-implemented method of claim 8 , wherein soliciting the biometric from the consumer includes causing the interface to be displayed at the communication device.

10. The computer-implemented method of claim 5 , further comprising exposing an application programming interface (API); and
wherein receiving the request to authenticate the consumer includes receiving the request to authenticate the consumer via the API; and
wherein transmitting the authentication confirmation to the call center includes transmitting the authentication confirmation to the call center via the API.

11. The computer-implemented method of claim 5 , further comprising:
in response to the solicitation, displaying, by the communication device associated with the consumer, the interface to the consumer for use in capturing the biometric from the consumer;
receiving, by the communication device, the biometric from the consumer via the interface; and
transmitting, by the communication device, a biometric template based on the received biometric to the authentication computing device.

12. The computer-implemented method of claim 11 , further comprising converting, by the communication device, the received biometric to the biometric template, and deleting the received biometric.

13. A non-transitory computer readable storage medium including executable instructions for authenticating a consumer, which when executed by a processor of a communication device, cause the processor to:
receive a request for authentication of a consumer to an account associated with the consumer, in connection with facilitating a contact with a call center for providing one or more consumer services to the consumer regarding the account;
prior to an initiation of the contact with the call center, solicit a biometric indicative of the consumer, via an input device included in the communication device, wherein the communication device is linked to the account;
capture the biometric at the input device;
convert the received biometric to a template and delete the received biometric;
retrieve reference biometric data for the consumer from a data structure separate from the communication device and compare the template to the reference biometric data;
in response to a match between the template and the reference biometric data, initiate the contact and transmit an authentication code to the call center, whereby the call center is able to proceed in providing one or more of the consumer services to the consumer without soliciting additional security and/or account information from the consumer based on receipt of the authentication code; and
in res

Assignees

• Mastercard International Inc

Inventors

• Nicoletti Laurie Ann
• Rode Elisabeth Lea
• Smith Janet Marie
• Bryson Brandon Craig
• Tare Sameer
• Piel Brian
• Hubbard Steve

Classifications

• G06Q20/305

  using wired telephone networks · CPC title

• G06Q30/016

  After-sales · CPC title

• G06Q20/325

  using wireless networks · CPC title

• G06F21/32

  using biometric data, e.g. fingerprints, iris scans or voiceprints · CPC title

• G06Q20/40145 Primary

  Biometric identity checks · CPC title