Transcription presentation

Patent metadata

Field	Value
Publication number	US-10789954-B2
Application number	US-201816116638-A
Country	US
Kind code	B2
Filing date	Aug 29, 2018
Priority date	Aug 29, 2018
Publication date	Sep 29, 2020
Grant date	Sep 29, 2020

Abstract

According to one or more aspects of the present disclosure, operations related to providing transcriptions may include obtaining a first transcription of first audio obtained by a first device during a communication session conducted between the first device and a second device. The operations may further include providing the first transcription for presentation of the first transcription by a display device during the communication session. In addition, the operations may include providing, in response to a transcription quality indication, a second transcription of second audio obtained by the second device during the communication session for presentation of the second transcription by the display device during the communication session.

First claim

What is claimed is:

1. A method comprising:
obtaining a first transcription of first audio obtained by a first device during a communication session conducted between the first device and a second device;
providing, during the communication session, the first transcription for presentation of the first transcription by a display device associated with a person who is associated with the second device; and
providing, in response to a transcription quality indication related to an accuracy of the first transcription, a second transcription of second audio obtained by the second device during the communication session for presentation of the second transcription by the display device during the communication session.

2. The method of claim 1 , wherein the transcription quality indication is based on one or more of: a confidence metric of the first transcription; a user request for the second transcription by the person; and a user rating of the first transcription by the person.

3. The method of claim 1 , wherein the second device includes the display device.

4. The method of claim 1 , wherein the first transcription and not the second transcription is provided for presentation during a first part of the communication session and both the first transcription and the second transcription are provided for presentation during a second part of the communication session.

5. The method of claim 1 , further comprising stopping providing the second transcription for presentation in response to a change in the transcription quality indication.

6. At least one non-transitory computer-readable media configured to store one or more instructions that, in response to being executed by at least one computing system, cause performance of the method of claim 1 .

7. A method comprising:
obtaining a first transcription of first audio obtained by a first device during a communication session conducted between the first device and a second device;
providing the first transcription for presentation of the first transcription by a display device during the communication session; and
providing, in response to a transcription quality indication, a second transcription of second audio obtained by the second device during the communication session for presentation of the second transcription by the display device during the communication session.

8. The method of claim 7 , wherein the transcription quality indication is with respect to a previous transcription of a previous communication session.

9. The method of claim 7 , wherein the transcription quality indication is with respect to the first transcription.

10. The method of claim 7 , wherein the transcription quality indication is based on one or more of: a confidence metric of the first transcription; a user request for the second transcription by a person associated with the second device; a user rating of the first transcription; a confidence metric of a previous transcription of a previous communication session; and a user rating of the previous transcription.

11. The method of claim 7 , wherein the second device includes the display device.

12. The method of claim 7 , wherein the first transcription and not the second transcription is provided for presentation during a first part of the communication session and both the first transcription and the second transcription are provided for presentation during a second part of the communication session.

13. The method of claim 7 , further comprising stopping providing the second transcription for presentation in response to a change in the transcription quality indication.

14. At least one non-transitory computer-readable media configured to store one or more instructions that, in response to being executed by at least one computing system, cause performance of the method of claim 7 .

15. A system comprising:
one or more processors; and
one or more computer-readable media configured to store instructions that in response to being executed by the one or more processors cause the system to perform operations, the operations comprising:
obtaining a first transcription of first audio obtained by a first device during a communication session conducted between the first device and a second device;
providing, during the communication session, the first transcription for presentation of the first transcription by a display device associated with a person who is associated with the second device; and
providing, in response to a transcription quality indication related to an accuracy of the first transcription, a second transcription of second audio obtained by the second device during the communication session for presentation of the second transcription by the display device during the communication session.

16. The system of claim 15 , wherein the transcription quality indication is with respect to one or more of: a previous transcription of a previous communication session and the first transcription.

17. The system of claim 15 , wherein the transcription quality indication is based on one or more of: a confidence metric of the first transcription; a user request for the second transcription by a person associated with the second device; a user rating of the first transcription; a confidence metric of a previous transcription of a previous communication session; and a user rating of the previous transcription.

18. The system of claim 15 , wherein the second device includes the display device.

19. The system of claim 15 , wherein the first transcription and not the second transcription is provided for presentation during a first part of the communication session and both the first transcription and the second transcription are provided for presentation during a second part of the communication session.

20. The system of claim 15 , wherein the operations further comprise stopping providing the second transcription for presentation in response to a change in the transcription quality indication.

Assignees

• Sorenson Ip Holdings Llc

Inventors

• Holm Michael

Classifications

• H04M1/72478

  for hearing-impaired users · CPC title

• G10L2015/221

  Announcement of recognition results · CPC title

• G10L15/22

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• H04M2250/74

  with voice recognition means · CPC title

• H04M1/656

  for recording conversations · CPC title