Communicating with law enforcement agencies using client devices that are associated with audio/video recording and communication devices

Patent metadata

Field	Value
Publication number	US-10762767-B2
Application number	US-201916595243-A
Country	US
Kind code	B2
Filing date	Oct 7, 2019
Priority date	May 31, 2017
Publication date	Sep 1, 2020
Grant date	Sep 1, 2020

Abstract

Communicating with law enforcement agencies using client devices that are associated with audio/video (A/V) recording and communication devices are provided. In one embodiments, a method for a client device for preventing redundant calls to an emergency call center is provided, the method comprising: receiving, at the client device, a notification, along with video footage associated with the notification, about an event generated by an A/V recording and communication device, the video footage captured by a camera of the A/V recording and communication device; receiving a request for contacting the emergency call center; informing one or more backend devices, in communication with the client device and a home security monitoring center that monitors a security system, of the received request to suppress a potential redundant call to the emergency call center from the home security monitoring center; and contacting the emergency call center.

First claim

What is claimed is:

1. A computer program application for a client device associated with an audio/video recording and communication device (A/V device), the computer program application being embodied in code executable by a processor of the client device, which when executed causes the client device to:
receive a notification about an event generated by the A/V device;
display, on a display of the client device, the notification about the event generated by the A/V device;
receive a request to view video footage associated with the event, wherein the video footage associated with the event is captured by a camera of the A/V device;
display, on a display of the client device, at least a portion of the video footage associated with the event; and
display, on the display of the client device along with the at least a portion of the video footage, a first control button for contacting an emergency call center and a second control button for displaying contact information of a local law enforcement agency, wherein:
upon receipt of a first selection of the first control button, the computer program application causes the client device to contact the emergency call center, and
upon receipt of a second selection of the second control button, the computer program application causes the client device to display, on the display of the client device, contact information of the local law enforcement agency.

2. The computer program application of claim 1 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to receive the request to view the video footage associated with the event by receiving a selection of the notification about the event generated by the A/V device.

3. The computer program application of claim 1 , wherein displaying the first and second control buttons comprises displaying the first and second control buttons while the at least a portion of the video footage associated with the event is played on the display of the client device.

4. The computer program application of claim 1 , wherein the video footage associated with the event comprises video footage of a live event at the A/V device.

5. The computer program application of claim 1 , wherein the video footage associated with the event comprises video footage of a previously recorded event at the A/V device.

6. The computer program application of claim 1 , wherein the event generated by the A/V device is generated when the A/V device detects motion in an area about the A/V device.

7. The computer program application of claim 1 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to receive a request to send the video footage associated with the event to a law enforcement agency.

8. The computer program application of claim 7 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to receive the request to send the video footage associated with the event to the law enforcement agency by:
displaying, on the display of the client device, a third control button for sending the video footage associated with the event to the law enforcement agency; and
receiving a selection of the third control button.

9. The computer program application of claim 7 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to send the video footage associated with the event to the law enforcement agency by uploading the video footage associated with the event to a server associated with the law enforcement agency.

10. The computer program application of claim 1 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to receive a notification about an identified person depicted in the video footage associated with the event.

11. The computer program application of claim 1 , wherein the local law enforcement agency serves a region in which the A/V device is located.

12. The computer program application of claim 1 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to receive a request to contact the law enforcement agency by:
displaying, on the display of the client device, a third control button for contacting the local law enforcement agency; and
receiving a selection of the third control button.

13. The computer program application of claim 12 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to contact the local law enforcement agency.

14. The computer program application of claim 13 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to contact the local law enforcement agency by calling the local law enforcement agency.

15. The computer program application of claim 13 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to contact the local law enforcement agency by sending an email to the local law enforcement agency.

16. The computer program application of claim 15 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to automatically attach at least a portion of the video footage associated with the event to the email.

17. The computer program application of claim 1 , wherein the contact information of the local law enforcement agency comprises at least one of a street address, a telephone number, an email address, and a web address.

18. The computer program application of claim 1 , wherein the computer program application is embodied in further code that, when executed by the processor, further causes the client device to determine the contact information of the local law enforcement agency based on a geographic location of a property at which the A/V device is installed.

19. The computer program application of claim 8 , wherein the third control button is displayed on the display of the client device along with the first and second control buttons and the at least a portion of the video footage.

20. The computer program application of claim 12 , wherein the third control button is displayed on the display of the client device after the receipt of the second selection of the second control button.

Assignees

• Amazon Tech Inc

Inventors

• Siminoff James
• Gerstberger Peter

Classifications

• H04N7/186

  Video door telephones · CPC title

• G08B25/012 Primary

  using recorded signals, e.g. speech (G08B25/08 takes precedence) · CPC title

• G08B25/009

  Signalling of the alarm condition to a substation whose identity is signalled to a central station, e.g. relaying alarm signals in order to extend communication range · CPC title

• G08B13/19654

  Details concerning communication with a camera · CPC title

• H04N7/185

  from a mobile camera, e.g. for remote control · CPC title