Method and system for monitoring an issue

Patent metadata

Field	Value
Publication number	US-10748158-B2
Application number	US-24524005-A
Country	US
Kind code	B2
Filing date	Oct 7, 2005
Priority date	Oct 8, 2004
Publication date	Aug 18, 2020
Grant date	Aug 18, 2020

Abstract

The present invention is a web-based software application designed to monitor implementation of an issue. The invention includes receiving information from a user on the issue to be monitored; receiving information from a user on an assignment on the issue; and sending the assignment to a recipient. An acknowledgement is received from the recipient on the assignment. Reminders are forwarded to the recipient when the acknowledgement is not received within a predetermined time period, and the reminders can be automatically forwarded at predetermined time periods. Information is received on the issues from a user or an external source, and listed in a form which can be filtered and sorted according to predetermined criteria. A completion status of the regulatory issue can be displayed.

First claim

What is claimed is:

1. A method of monitoring an issue using a computer network, the method comprising:
receiving regulatory compliance information and one or more company defined departments of an organization from a user through the network;
creating at least one issue based on the received regulatory compliance information, wherein the issue includes at least one objective to be completed to resolve the issue;
assigning at least one department of the company defined departments and a first individual as an issue owner for the created issue;
creating at least one project based on the objective to be completed;
creating at least one action item for each of the created projects;
assigning, for each project created, a second individual as a project manager;
assigning, for each action item created, a third individual as an action implementer;
sending, by one or more computer processors of the computer network, a message to the project manager through the network, wherein the message informs the project manager of the project manager assignment and includes a web link configured to display a graphical user interface that includes a first user interface control selectable by the project manager to indicate a response accepting the project manager assignment by the project manager and to transmit a reply message including the response indicated by the project manager, wherein the first selectable graphical element and the graphical user interface configured to display the first user interface control are configured based on the message being an assignment notification;
monitoring, by the one or more computer processors, access of the graphical user interface via activation of the web link included in the message;
detecting, by the one or more computer processors, a view event associated with access by the project manager to the graphical user interface based on the monitoring, wherein the view event is one event of plurality of events detectable based on the monitoring wherein the plurality of events detectable based on the monitoring include at least: (1) view events associated with users viewing graphical user interfaces via activation of web links included in messages and (2) reply events associated with transmitting reply messages during access of the graphical user interfaces via activation of the web links included in the messages;
generating, by the one or more computer processors, one or more log entries corresponding to events detected based on the monitoring wherein each of the log entries includes a timestamp, information identifying articular user associated with a detected event, and information that indicates the detected event the timestamp including a date and time when the detected event occurred, and wherein the one or more log entries are not editable by users;
determining, by the one or more computer processors, whether the one or more log entries includes a particular log entry that indicates the reply message indicating the response by the project manager was transmitted;
automatically transmitting, by the one or more computer processors, one or more reminder messages to the project manager in response to a determination that the one or more log entries do not include the particular log entry that indicates the reply message including the response indicated by the project manager was transmitted, wherein the one or more reminder messages include a second selectable graphical element adapted to provide, when selected by the project manager, a graphical user interface configured to display a second user interface control selectable by the project manager to indicate a response accepting the project manager assignment, wherein the second selectable graphical element and the graphical user interface configured to display the second user interface control are configured based on the one or more reminder messages being reminder notifications;
receiving feedback from the project manager through the network regarding the progress of each project;
monitoring the progress of each project through the network until each project has been completed in such a way that the issue can be resolved;
communicating the progress of each project, as a percentage complete, to the issue owner until the issue has been finally resolved;
communicating the resolution of the issue to the issue owner, and
providing, in response to a query requesting a status for a specified department, a listing of each issue assigned to the specified department, the listing of each issue including the corresponding objective to be completed for each issue and the progress of each project based on the corresponding objective to be completed.

2. The method of claim 1 , further comprising sending the third individual, by the one or more computer processors, a message through the network informing the third individual of the action implementer assignment, wherein the message displays a third selectable graphical element adapted to provide, when selected by the third individual, a graphical user interface configured to display a third user interface control selectable by the third individual to indicate a response accepting the action implementer assignment by the third individual and to transmit a reply message including the response indicated by the third individual, wherein the third selectable graphical element and the graphical user interface configured to display the third user interface control are configured based on the message to the third individual being an assignment notification;
making a determination, by the one or more computer processors, whether the reply message indicating the response by the third individual was transmitted;
performing transmission, by the one or more computer processors, of one or more reminder messages to the third individual in response to the determination being made that the reply message including the response indicated by the third individual was not transmitted, wherein the one or more reminder messages to the third individual include a fourth selectable graphical element adapted to provide, when selected by the third individual, a graphical user interface configured to display a fourth, user interface control selectable by the third individual to indicate a response accepting the action implementer assignment, wherein the fourth selectable graphical element and the graphical user interface configured to display the fourth user interface control are configured based on the one or more reminder messages to the third individual being reminder notifications.

3. The method of claim 2 , further comprising receiving feedback from the action implementer through the network regarding the progress of each action item.

4. The method of claim 1 , further comprising creating a plurality of issues and using the network to display the plurality of issues in an issue list.

5. The method of claim 4 , wherein each issue is sorted and displayed in the issue list according to one or more predetermined criteria selected by the user.

6. The method of claim 5 , wherein the predetermined criteria from which the user may select includes Jurisdictions, Categories, Departments, Issue Owner, Status, Priority, Business Units, Products, Enacted Date, Effective Date, Compliance Date, and Issue Number.

7. The method of claim 1 , further comprising maintaining a journal of events that occur during resolution of the issue.

8. The method of claim 7 , wherein the journal includes the date and time an event took place, the user that initiated the event, and a description of the event.

9. The method of claim 1 , further comprising receiving information from an external source.

10. The method of claim 1 , further comprising generating

Assignees

• Oden William R
• Galloway Matthew D
• Murray Monica A
• Nelson Daniel
• Baumgartner Joseph
• Refinitiv Us Organization Llc

Inventors

• Oden William R
• Galloway Matthew D
• Murray Monica A
• Nelson Daniel
• Baumgartner Joseph

Classifications

• G06Q10/063118

  Staff planning in a project environment · CPC title

• G06Q10/063114

  Status monitoring or status determination for a person or group · CPC title

• G06Q10/06311

  Scheduling, planning or task assignment for a person or group · CPC title

• G06Q30/02 Primary

  Marketing; Price estimation or determination; Fundraising · CPC title