Transaction monitoring for remote update of wireless router account settings

Patent metadata

Field	Value
Publication number	US-10735265-B2
Application number	US-201815944753-A
Country	US
Kind code	B2
Filing date	Apr 3, 2018
Priority date	Apr 3, 2018
Publication date	Aug 4, 2020
Grant date	Aug 4, 2020

Abstract

Transaction monitoring for remotely updating account settings of a wireless router includes a first transaction that is initiated by an issue tracking computer platform in response to an issue tracking event. The issue tracking computer platform then generates a change order that includes one or more changes to make to the account settings as well as user indicia identifying a user of a wireless communication network. A service management computer platform receives the change order and initiates a second, nested, transaction to monitor a status of the change order. The service management computer platform then queries a user database with the user indicia to retrieve a wireless router indicia and then triggers an update of the account settings. The second transaction is closed in response to determining that the update is successful and the first transaction is closed in response to determining that the second transaction is successful.

First claim

What is claimed is:

1. One or more non-transitory computer-readable media storing computer-executable instructions, which when executed by the at least one processor of a service management computer platform, direct the service management computer platform to:
receive a change order from an issue tracking computer platform, wherein the change order is generated by the issue tracking computer platform in response to an issue tracking event that is monitored in a first transaction of a transaction monitor, wherein the change order includes user indicia that identifies a user of a wireless communication network and one or more changes to make to the account settings of a wireless router, wherein the wireless router is configured to provide wireless access to one or more wireless devices to the wireless communication network;
query a user database with the user indicia, in response to receiving the change order, to retrieve a wireless router indicia corresponding to the wireless router;
initiate a second transaction to monitor a status of the change order, wherein the second transaction is nested within the first transaction;
trigger an update of the account settings of the wireless router, wherein the update includes communicating with the wireless router, based on the wireless router indicia, to update the wireless router to reflect the one or more changes to the account settings; and
close the second transaction in response to determining that the update is successful, wherein the first transaction is closed in response to determining that the second transaction is successful.

2. The one or more non-transitory computer-readable media of claim 1 , wherein the issue tracking computer platform and the service management computer platform are autonomic to one another.

3. The one or more non-transitory computer-readable media of claim 1 , wherein the instructions to initiate the second transaction includes instructions to obtain an initial state of the service management computer platform, wherein execution of the instructions further directs the service management platform to revert to the initial state in response to determining that either of the first or second transactions are unsuccessful.

4. The one or more non-transitory computer-readable media of claim 3 , wherein the update includes:
updating the user database to reflect the one or more changes to the account settings; and
notifying the user to reset the wireless router, wherein the communicating with the wireless router is in response to the reset of the wireless router.

5. The one or more non-transitory computer-readable media of claim 4 , wherein the instructions to revert to the initial state comprise instructions to roll back the user database to a state prior to the updating of the user database to undo the one or more changes to the account settings.

6. The one or more non-transitory computer-readable media of claim 4 , wherein the user database includes a mapping of the user indicia to a set of allowable users of the wireless router, wherein updating the user database comprises updating the set of allowable users based on the one or more changes.

7. The one or more non-transitory computer-readable media of claim 6 , wherein updating the set of allowable users includes removing a primary account holder (PAH) from the set of allowable users and designating a new PAH.

8. The one or more non-transitory computer-readable media of claim 6 , wherein at least one allowable user included in the set of allowable users is identified in the user database by a subscriber access identifier, wherein the subscriber access identifier is device agnostic for authenticating the at least one allowable user to access the wireless communication network regardless of whether a wireless device used by the at least one allowable user to access the wireless communication network is a subscriber identity module (SIM) wireless device or a non-SIM wireless device.

9. The one or more non-transitory computer-readable media of claim 4 , wherein notifying the user comprises sending a text message to a device associated with the user.

10. The one or more non-transitory computer-readable media of claim 1 , wherein communicating with the wireless router comprises wirelessly communicating with the wireless router via the wireless communication network.

11. The one or more non-transitory computer-readable media of claim 1 , further comprising instructions to direct the service management computer platform to:
determine whether the user qualifies to make the one or more changes to the device settings prior to initiating the second transaction, wherein the instructions to initiate the second transaction are in response to determining that the user qualifies to make the one or more changes, and wherein the first transaction is determined to be unsuccessful in response to determining that the user does not qualify to make the one or more changes.

12. The one or more non-transitory computer-readable media of claim 11 , wherein determining whether the user qualifies to make the one or more changes comprises at least one of: determining location coordinates of the wireless router, determining one or more neighbor cells of the wireless router, determining a device use address of the wireless router, and determining a usage address of the wireless router.

13. The one or more non-transitory computer-readable media of claim 1 , wherein the update further includes updating an emergency service address associated with the wireless router.

14. The one or more non-transitory computer-readable media of claim 1 , wherein the user indicia includes a primary account holder (PAH) identifier, and wherein the instructions to query the user database comprises instructions to direct the service management computer platform to:
query the user database with the PAH identifier to retrieve the wireless router indicia;
query the user database with the PAH identifier to retrieve a billing account number (BAN); and
query the user database with the BAN to retrieve a set of allowable users of the wireless router.

15. The one or more non-transitory computer-readable media of claim 14 , wherein the issue tracking computer platform is isolated from accessing the user database.

16. The one or more non-transitory computer-readable media of claim 1 , wherein the account settings include an access control list of users or devices allowed to use the wireless router, wherein communicating with the wireless router comprises sending an updated access control list to the wireless router based on the one or more changes.

17. An issue tracking computer platform of a wireless communication network, for initiating an update to account settings of a wireless router, the issue tracking computer platform comprising:
at least one processor; and
at least one memory coupled to the at least one processor, the at least one memory having instructions stored therein, which when executed by the at least one processor, direct the issue tracking computer platform to:
generate an issue tracking event in response to a request to modify the account settings of the wireless router, wherein the wireless router is configured to provide wireless access to one or more wireless devices to the wireless communication network;
initiate a first transaction with a transaction monitor to monitor a status of the issue tracking event;
generate and send a change order to a service management computer platform in response to the issue tracking event, wherein the change order includes one or more changes to make to the account se

Assignees

• T Mobile Usa Inc

Inventors

• Dunn Timothy
• Bilger Frank
• Maqueda David

Classifications

• H04W12/35

  Protecting application or service provisioning, e.g. securing SIM application provisioning · CPC title

• G06F8/65

  Updates (security arrangements therefor G06F21/57) · CPC title

• H04L41/0889 Primary

  Techniques to speed-up the configuration process · CPC title

• H04L41/5061

  characterised by the interaction between service providers and their network customers, e.g. customer relationship management · CPC title

• H04L41/5077

  wherein the managed service relates to simple transport services, i.e. providing only network infrastructure · CPC title