System and method for a kiosk in the mobile OS

Patent metadata

Field	Value
Publication number	US-10733646-B2
Application number	US-201615356801-A
Country	US
Kind code	B2
Filing date	Nov 21, 2016
Priority date	Nov 20, 2015
Publication date	Aug 4, 2020
Grant date	Aug 4, 2020

Abstract

A system and method include a kiosk processor, a device kiosk on a customer mobile device, which displays via a user interface, content and options for the customer from a third party customer service system, a customer interaction channel that receives, via an associated customer interaction network, a request to access the third party customer service system, via the device kiosk on a customer mobile device, an authentication module associated with the kiosk processor that receives customer data and customer input associated with an authentication request via a network to authenticate the customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, and a communication interface associated with the kiosk processor, that transmits, via a push notification gateway, a push notification to the device kiosk on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service system.

First claim

We claim:

1. A system, comprising:
a customer service authentication processor;
a customer interaction channel that receives, via an associated customer interaction network, a request to access a third party customer service provider system, via a device customer service application on a customer mobile device;
an authentication processor connected to the customer service application processor that receives customer data and customer input associated with an authentication request, sent from the customer mobile device via the network, to authenticate a customer, identifies a customer mobile device based on device identifiers, and evaluates risk factors associated with the customer mobile device, wherein the risk factors comprise whether the customer mobile device is jailbroken; and
a communication interface associated with the customer service authentication processor, that transmits, via a push notification gateway, a push notification to the device customer service application on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service provider system,
wherein:
the device customer service application displays via a user interface on the customer mobile device, content and options for the customer from the third party customer service provider system;
the third party customer service provider system evaluates the customer's response to the displayed content and options, and transmits to the customer mobile device responsive content and options based on the customer's response; and
the device customer service application displays via a user interface the responsive third party customer service provider system content and options.

2. The system of claim 1 , wherein the customer service authentication processor is a kiosk processor.

3. The system of claim 2 , wherein the device customer service application is a device kiosk.

4. The system of claim 1 , wherein the risk factors further comprise whether device location services are active on the customer mobile device, whether the customer mobile device has been reported lost or reported stolen, or reports of fraud or compromise from other services on the customer mobile device, or some combination thereof.

5. The system of claim 1 , wherein the push notification includes an embedded deep link that identifies the third party customer service provider system in a payload of the push notification.

6. The system of claim 1 , wherein the customer data is derived from caller line identifier data.

7. The system of claim 1 , wherein the customer input is inputted into the customer mobile device.

8. A computer-implemented method, comprising:
receiving from a customer, via a customer interaction channel associated with a customer interaction network, a request to access a third party customer service provider system, via a device customer service application on a customer mobile device;
authenticating the customer, using an authentication processor associated with a customer service authentication processor, based on customer data and customer input associated with an authentication request received via the network;
identifying the customer mobile device, using the authentication processor, based on device identifiers;
evaluating risk factors associated with the customer mobile device, using the authentication processor, wherein the risk factors comprise whether the customer mobile device is jailbroken;
transmitting, via a push notification gateway, using a communication interface associated with the customer service authentication processor, a push notification to the device customer service application on the customer mobile device that establishes, via the network, a secure connection between the customer mobile device and the third party customer service provider system;
displaying, via a user interface, content and options for the customer from the third party customer service provider system, using the device kiosk;
evaluating, using the third party customer service provider system, the customer's response to the displayed content and options;
transmitting, to the customer service authentication processor, responsive content and options based on the customer's response; and
displaying, via a user interface, the responsive third party customer service provider system content and options.

9. The method of claim 8 , wherein the customer service authentication processor is a kiosk processor.

10. The method of claim 9 , wherein the device customer service application is a device kiosk.

11. The system of claim 8 , wherein the risk factors further comprise whether device location services are active on the customer mobile device, whether the customer mobile device has been reported lost or reported stolen, or reports of fraud or compromise from other services on the customer mobile device, or some combination thereof.

12. The method of claim 8 , wherein the push notification includes an embedded deep link that identifies the third party customer service provider system in a payload of the push notification.

13. The method of claim 8 , wherein the customer data is derived from caller line identifier data.

14. The method of claim 8 , wherein the customer input is inputted into the customer mobile device.

Assignees

• Capital One Services Llc

Inventors

• Douglas Lawrence
• Poole Thomas S
• Jouhikainen Hannes

Classifications

• G06Q30/0617 Primary

  Representative agent · CPC title

• G06Q30/0609

  Qualifying participants for shopping transactions (payment transaction verification G06Q20/401) · CPC title