Conversational agent response determined using a sentiment

Patent metadata

Field	Value
Publication number	US-10726840-B2
Application number	US-201916395533-A
Country	US
Kind code	B2
Filing date	Apr 26, 2019
Priority date	Jul 31, 2014
Publication date	Jul 28, 2020
Grant date	Jul 28, 2020

Abstract

Methods, systems, and apparatus, including computer programs encoded on computer storage media, for handing off a user conversation between computer-implemented agents. One of the methods includes receiving, by a computer-implemented agent specific to a user device, a digital representation of speech encoding an utterance, determining, by the computer-implemented agent, that the utterance specifies a requirement to establish a communication with another computer-implemented agent, and establishing, by the computer-implemented agent, a communication between the other computer-implemented agent and the user device.

First claim

What is claimed is:

1. A computer-implemented method comprising:
receiving, by a first computer-implemented agent for a user device, a digital representation of speech encoding an utterance that includes a command; and
in response to processing the digital representation of the speech to determine words included in the utterance:
determining, from a plurality of different demographics, a particular demographic of a speaker of the utterance;
in response to determining the particular demographic, selecting, from a plurality of different computer-implemented agents, where each agent is associated with a respective one of the plurality of different demographics, a particular computer-implemented agent based on the particular demographic associated with the particular computer-implemented agent matching the particular demographic; and
processing, by the particular computer-implemented agent, digital representations of speech encoding utterances spoken by the speaker to provide a voice-in/voice-out interface.

2. The computer-implemented method of claim 1 , wherein the command comprises a request for results responsive to the first computer-implemented agent that is different from the particular computer-implemented agent.

3. The computer-implemented method of claim 1 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic using the digital representation of speech encoding.

4. The computer-implemented method of claim 1 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on profile data includes demographic information for the speaker.

5. The computer-implemented method of claim 3 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on a style of speech determined from the utterance.

6. The computer-implemented method of claim 3 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining receiving data specifying the particular demographic based on a response from the speaker.

7. A system comprising one or more computers and one or more storage devices on which are stored instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising:
receiving, by a first computer-implemented agent for a user device, a digital representation of speech encoding an utterance that includes a command; and
in response to processing the digital representation of the speech to determine words included in the utterance:
determining, from a plurality of different demographics, a particular demographic of a speaker of the utterance;
in response to determining the particular demographic, selecting, from a plurality of different computer-implemented agents, where each agent is associated with a respective one of the plurality of different demographics, a particular computer-implemented agent based on the particular demographic associated with the particular computer-implemented agent matching the particular demographic; and
processing, by the particular computer-implemented agent, digital representations of speech encoding utterances spoken by the speaker to provide a voice-in/voice-out interface.

8. The system of claim 7 , wherein the command comprises a request for results responsive to the first computer-implemented agent that is different from the particular computer-implemented agent.

9. The system of claim 7 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic using the digital representation of speech encoding.

10. The system of claim 7 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on profile data includes demographic information for the speaker.

11. The system of claim 7 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on a style of speech determined from the utterance.

12. The system of claim 7 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining receiving data specifying the particular demographic based on a response from the speaker.

13. A non-transitory computer readable storage medium storing instructions executable by a data processing apparatus and upon such execution cause the data processing apparatus to perform operations comprising:
receiving, by a first computer-implemented agent for a user device, a digital representation of speech encoding an utterance that includes a command; and
in response to processing the digital representation of the speech to determine words included in the utterance:
determining, from a plurality of different demographics, a particular demographic of a speaker of the utterance;
in response to determining the particular demographic, selecting, from a plurality of different computer-implemented agents, where each agent is associated with a respective one of the plurality of different demographics, a particular computer-implemented agent based on the particular demographic associated with the particular computer-implemented agent matching the particular demographic; and
processing, by the particular computer-implemented agent, digital representations of speech encoding utterances spoken by the speaker to provide a voice-in/voice-out interface.

14. The non-transitory computer readable storage medium storing of claim 13 , wherein the command comprises a request for results responsive to the first computer-implemented agent that is different from the particular computer-implemented agent.

15. The non-transitory computer readable storage medium storing of claim 13 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic using the digital representation of speech encoding.

16. The non-transitory computer readable storage medium storing of claim 13 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on profile data includes demographic information for the speaker.

17. The non-transitory computer readable storage medium storing of claim 13 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining the particular demographic based on a style of speech determined from the utterance.

18. The non-transitory computer readable storage medium storing of claim 13 , wherein determining, from the plurality of different demographics, the particular demographic of a speaker of the utterance comprises determining receiving data specifying the particular demographic based on a response from the speaker.

Assignees

• Google Llc

Inventors

• Chen Johnny
• Dean Thomas L
• Lau Qiangfeng Peter
• Gandhe Sudeep
• Schine Gabriel

Classifications

• G10L15/1822

  Parsing for meaning understanding · CPC title

• G10L15/22 Primary

  Procedures used during a speech recognition process, e.g. man-machine dialogue · CPC title

• G10L2015/228

  of application context · CPC title

• G10L13/033

  Voice editing, e.g. manipulating the voice of the synthesiser · CPC title

• G10L13/08

  Text analysis or generation of parameters for speech synthesis out of text, e.g. grapheme to phoneme translation, prosody generation or stress or intonation determination · CPC title