Message forwarding and retrieval with a single messaging service

Patent metadata

Field	Value
Publication number	US-10721358-B2
Application number	US-201916457143-A
Country	US
Kind code	B2
Filing date	Jun 28, 2019
Priority date	Dec 15, 2008
Publication date	Jul 21, 2020
Grant date	Jul 21, 2020

Abstract

Embodiments described herein generally relate to a method and system of integrating a user's voice mail onto a single voice messaging service, e.g., a Unified Messaging (UM) service, such that a client may access this single source for voice mail retrieval, even where such voice mails are from a variety of sources, e.g., work, mobile phone, etc. A user, or the user's mobile operator, need only agree to accept the service, and the registration and configuration requirements for providing the service and forwarding calls to the service are automatically configured. The user's existing “speed dial” key or other setting for retrieving voice mail may also be automatically configured to the access number(s) for the service. Configurations may monitor the status of the service and update access and/or forwarding numbers. Voice mail forwarding and settings may also be automatically reverted back to the user's original service.

First claim

What is claimed is:

1. A method of automatically configuring a single voice messaging service for handling phone calls directed to one or more different voice messaging systems of a user, comprising:
receiving a first phone number to register to the single voice messaging service, wherein voice mails for the first phone number are directed to a first voice messaging system;
receiving a second phone number to register to the single voice messaging service, wherein voice mails for the second phone number are directed to a second voice messaging system;
automatically configuring the first phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the first voice messaging system;
automatically configuring the second phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the second voice messaging system; and
automatically initiating an update of a key programmed to retrieve voice mails from the first voice messaging system to be redirected to retrieve voice mails from the single voice messaging service.

2. The method of claim 1 , wherein the single voice messaging service is a Unified Messaging service.

3. The method of claim 1 , wherein the first voice messaging system is hosted by a different service provider than the second voice messaging system.

4. The method of claim 1 , wherein automatically initiating the update of the key programmed to retrieve voice mails from the first voice messaging system further comprises:
automatically initiating the update of the key on a user mobile device associated with the first voice messaging system to use an access phone number received from the single voice messaging service.

5. The method of claim 1 , wherein a client application on a user mobile device automatically configures the forwarding of voice mails and the retrieval of voice mails associated with the first phone number.

6. The method of claim 5 , wherein the automatic configuration occurs between the client application and a mobile operator of the client application.

7. The method of claim 1 , wherein ownership by the user of the first phone number and the second phone number is validated by the single voice messaging service.

8. The method of claim 1 , further comprising:
sending an indication to terminate use of the single voice messaging service; and
automatically reverting forwarding of voice mails associated with the first phone number to the first voice messaging system.

9. The method of claim 8 , wherein the first voice messaging system is a voice mail service provided by a mobile operator.

10. A computing system, comprising:
at least one processor; and
at least one memory communicatively coupled to the at least one processor and containing computer-readable instructions that, when executed by the at least one processor, perform a method of automatically configuring a single voice messaging service for handling phone calls directed to one or more different voice messaging systems of a user, the method comprising:
receiving a first phone number to register to the single voice messaging service, wherein voice mails for the first phone number are directed to a first voice messaging system;
receiving a second phone number to register to the single voice messaging service, wherein voice mails for the second phone number are directed to a second voice messaging system;
automatically configuring the first phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the first voice messaging system;
automatically configuring the second phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the second voice messaging system; and
automatically initiating an update to a key programmed to retrieve voice mails from the first voice messaging system to be redirected to retrieve voice mails from the single voice messaging service.

11. The computing system of claim 10 , wherein the single voice messaging service is a web-based voice messaging service.

12. The computing system of claim 10 , wherein the first voice messaging system is hosted by a different service provider than the second voice messaging system.

13. The computing system of claim 10 , wherein automatically initiating the update to the key programmed to retrieve voice mails from the first voice messaging system further comprises:
automatically initiating the update to the key on a user mobile device associated with the first voice messaging system to use an access phone number received from the single voice messaging service.

14. The computing system of claim 10 , wherein a client application on a user mobile device automatically configures the forwarding of voice mails and the retrieval of voice mails associated with the first phone number.

15. The computing system of claim 14 , wherein the automatic configuration occurs between the client application and a mobile operator of the client application.

16. The computing system of claim 10 , wherein ownership by the user of the first phone number and the second phone number is validated by the single voice messaging service.

17. The computing system of claim 10 , further comprising:
sending an indication to terminate use of the single voice messaging service; and
automatically reverting forwarding of voice mails associated with the first phone number to the first voice messaging system.

18. The computing system of claim 17 , wherein the first voice messaging system is a voice mail service provided by a mobile operator.

19. The computing system of claim 10 , wherein automatically initiating the update to the key is executed by a client application without user interaction.

20. A computer storage device encoding computer executable instructions for performing a method of using a single voice messaging service for handling phone calls directed to one or more different voice messaging systems of a user, wherein the single voice messaging service comprises a server capable of receiving voice messages, the method comprising:
receiving a first phone number to register to the single voice messaging service, wherein voice mails for the first phone number are directed to a first voice messaging system;
receiving a second phone number to register to the single voice messaging service, wherein voice mails for the second phone number are directed to a second voice messaging system;
automatically configuring the first phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the first voice messaging system;
automatically configuring the second phone number for forwarding voice mails to the single voice messaging service and for retrieval of voice mails from the single voice messaging service and not from the second voice messaging system; and
automatically initiating an update to a key programmed to retrieve voice mails from the first voice messaging system to be redirected to retrieve voice mails from the single voice messaging service.

Assignees

• Microsoft Technology Licensing Llc

Inventors

• Esteve Balducci Juan V
• Higashi Michael
• Nalliah Selvaraj
• Limont David Paul
• Atwood John Allen
• Hinman Chris J
• Masud Imran

Classifications

• H04M11/10

  with dictation recording and playback systems · CPC title

• H04M3/44

  Additional connecting arrangements for providing access to frequently-wanted subscribers, e.g. abbreviated dialling (at the subscriber's set H04M1/27; automatic redialling H04M3/424) · CPC title

• H04W4/12

  Messaging; Mailboxes; Announcements · CPC title

• H04M2203/4509

  Unified messaging with single point of access to voicemail and other mail or messaging systems · CPC title

• H04M3/533 Primary

  Voice mail systems · CPC title