Toll-free telecommunications management platform

Patent metadata

Field	Value
Publication number	US-10708443-B2
Application number	US-201916361604-A
Country	US
Kind code	B2
Filing date	Mar 22, 2019
Priority date	Nov 1, 2014
Publication date	Jul 7, 2020
Grant date	Jul 7, 2020

Abstract

Methods and systems are provided for the management, routing and reporting of toll-free telecommunications calls and data. Methods and systems are provided for pre-populating a call routing template based on natural language inputs and populating telecommunications routing codes at nodes of a call routing decision tree to generate a call routing template that may be identified and presented to a user interface based at least in part on a natural language input.

First claim

What is claimed:

1. A method of pre-populating a call routing template based on natural language inputs comprising:
receiving a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
selecting the telecommunications routing code based at least in part on the association; populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
populating the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template; and
providing the user with a report comprising statistics describing a utilization of the call routing template.

2. The method of claim 1 , wherein the natural language input is a text element.

3. The method of claim 2 , wherein the text element is a scanned text element.

4. The method of claim 1 , wherein the natural language input is a voice element.

5. The method of claim 4 , wherein the voice element is obtained by voice recognition software.

6. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call to a termination number.

7. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.

8. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.

9. The method of claim 1 , wherein the decision tree logic determines a call path taken by an incoming call within a telecommunications system.

10. One or more non-transitory, computer-readable media comprising computer executable instructions that, when executed, cause at least one processor to perform actions comprising:
receive a natural language input from a user, wherein the natural language input includes a natural language element having an association with a telecommunications routing code, the telecommunications routing code associated with decision tree logic associating routing of incoming calls to a telecommunications number;
select the telecommunications routing code based at least in part on the association; populating information for the user, the information including a translation and mapping of natural language, existing user records and usage data;
populate the telecommunications routing code at a node of a call routing decision tree to generate a populated call routing decision tree comprising a call routing template; and
provide the user with a report comprising statistics describing a utilization of the call routing template.

11. The one or more non-transitory, computer-readable media of claim 10 , wherein the natural language input is a text element.

12. The one or more non-transitory, computer-readable media of claim 11 , wherein the text element is a scanned text element.

13. The one or more non-transitory, computer-readable media of claim 10 , wherein the natural language input is a voice element.

14. The one or more non-transitory, computer-readable media of claim 13 , wherein the voice element is obtained by voice recognition software.

15. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call to a termination number.

16. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a time of day the incoming call is received.

17. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location of a device from which the incoming call is received.

18. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call within a telecommunications system.

19. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a specified call volume threshold.

20. The one or more non-transitory, computer-readable media of claim 10 , wherein the decision tree logic determines a call path taken by an incoming call based at least in part on a geographic location associated with a termination number.

Assignees

• Somos Inc

Inventors

• Sharma Sriram
• Carter William
• Kimmel Michael

Classifications

• H04M3/493 Primary

  Interactive information services, e.g. directory enquiries {; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals} · CPC title

• H04M2201/40

  using speech recognition · CPC title

• H04M2203/251

  where a voice mode or a visual mode can be used interchangeably · CPC title

• H04M15/59

  based on real time · CPC title

• H04M15/83 Primary

  Notification aspects · CPC title