Information processing apparatus, information processing method, and storage medium

Patent metadata

Field	Value
Publication number	US-10708439-B2
Application number	US-201815880306-A
Country	US
Kind code	B2
Filing date	Jan 25, 2018
Priority date	Feb 1, 2017
Publication date	Jul 7, 2020
Grant date	Jul 7, 2020

Abstract

An information processing apparatus includes a detection unit that detects a start of using a voice communication unit in a set period during processing for establishing a connection with another information processing apparatus for performing remote assistance for the information processing apparatus, a display control unit that, when a start of using the voice communication unit is detected, displays a notification screen including a telephone number set as contact information of an assistance source of the remote assistance and an instruction object for instructing to make a phone call to a communication destination corresponding to the telephone number, and a calling unit that, when a phone call to the communication destination is specified via the instruction object in the notification screen, makes a phone call to the communication destination.

First claim

What is claimed is:

1. A communication system comprising:
a first information processing apparatus;
a second information processing apparatus; and
a relay server configured to relay remote access communication between the first information processing apparatus and the second information processing apparatus,
the first information processing apparatus comprising at least one controller configured to function as:
a unit configured to access the relay server via HTTP communication and obtain first identification information; and
a unit configured to output information based on the obtained first identification information to a destination indicated by a telephone number via a communication path used for voice communication, the information being included in a control signal of the voice communication,

the second information processing apparatus comprising at least one controller configured to function as:
a unit configured to obtain second identification information; and
a unit configured to notify the second identification information to the relay server via HTTP communication,

the relay server comprising at least one controller configured to function as:
a unit configured to relay the communication between the first information processing apparatus and the second information processing apparatus based at least on notification of the second identification information matching the first identification information from the second information processing apparatus.

2. The communication system according to claim 1 , wherein the control signal further includes trouble information indicating a trouble having occurred in the first information processing apparatus.

3. The communication system according to claim 1 , wherein the communication path used for the voice communication is a communication path of a Voice over Internet Protocol (VoIP) telephone.

4. The communication system according to claim 1 , wherein the control signal is one of an INVITE signal, a NOTIFY signal, and a MESSAGE signal.

5. The communication system according to claim 1 , wherein the control signal further includes information for obtaining an address of the relay server.

6. The communication system according to claim 1 , wherein the telephone number is a registered telephone number that is registered in the first information processing apparatus in advance.

7. The communication system according to claim 6 , wherein the first information processing apparatus is capable of receiving an instruction to change the registered telephone number from the second information processing apparatus via the remote access communication.

8. The communication system according to claim 6 ,
wherein the first information processing apparatus includes a voice communication device, and
wherein the registered telephone number is displayed on a display unit of the first information processing apparatus in accordance with a hook-up of the voice communication device.

9. The communication system according to claim 1 , wherein the first information processing apparatus is connected to a voice communication device.

10. The communication system according to claim 1 , wherein the second information processing apparatus is connected to a voice communication device.

11. The communication system according to claim 1 ,
wherein the second information processing apparatus includes a voice communication device, and
wherein a phone call to the telephone number is received by the voice communication device.

12. The communication system according to claim 1 , wherein a display unit of a voice communication device that operates the second information processing apparatus displays the information output to the destination indicated by the telephone number.

13. An information processing apparatus capable of remote access communication with an external apparatus via a relay server, the information processing apparatus comprising at least one controller configured to function as:
a unit configured to access the relay server via HTTP communication and obtain identification information for an external apparatus to communicate with the information processing apparatus via the relay server;
a unit configured to output information based on the obtained identification information to a destination indicated by a telephone number via a communication path used for voice communication, the information being included in a control signal of the voice communication; and
a unit configured to communicate, via the relay server, with an external apparatus having notified identification information matching the obtained identification information to the relay server.

14. A method of controlling an information processing apparatus capable of remote access communication with an external apparatus via a relay server, the method comprising:
accessing the relay server via HTTP communication and obtaining identification information for an external apparatus to communicate with the information processing apparatus via the relay server;
outputting information based on the obtained identification information to a destination indicated by a telephone number via a communication path used for voice communication, the information being included in a control signal of the voice communication; and
communicating, via the relay server, with an external apparatus having notified identification information matching the obtained identification information to the relay server.

Assignees

• Canon Kk

Inventors

• Uruma Kazuhiro
• Nakagawa Kaori

Classifications

• H04L65/1104

  Session initiation protocol [SIP] · CPC title

• H04L65/65

  Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP] · CPC title

• H04M2201/52

  Telephonic communication in combination with fax communication · CPC title

• H04M7/003

  Click to dial services · CPC title

• H04L65/1069

  Session establishment or de-establishment · CPC title