Graphical user interfaces for dynamic information technology performance analytics and recommendations

Patent metadata

Field	Value
Publication number	US-10699237-B2
Application number	US-201715786398-A
Country	US
Kind code	B2
Filing date	Oct 17, 2017
Priority date	Oct 4, 2017
Publication date	Jun 30, 2020
Grant date	Jun 30, 2020

Abstract

An embodiment may involve receiving respective information technology performance data related to managed networks. The embodiment may further involve transmitting a web-based representation of a first graphical user interface. The first graphical user interface may be configurable to display a plurality of performance metrics related to the managed network. The embodiment may further involve receiving an indication to display a detailed representation of a particular performance metric of the plurality of performance metrics. The embodiment may further involve transmitting a web-based representation of a second graphical user interface. The second graphical user interface may be configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) an ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) a recommendation of operational modifications to improve the particular performance metric.

First claim

What is claimed is:

1. A system comprising:
a plurality of servers comprising one or more processors;
a plurality of computational instances, provided by a remote network management platform, wherein each of the plurality of computational instances runs on a respective server of the plurality of servers and is communicatively coupled and dedicated to a respective managed network, wherein the respective managed networks are controlled by different entities, and wherein the computational instances are configured to:
receive respective information technology performance data related to the respective managed networks; and
based on the respective information technology performance data, calculate respective performance metrics related to efficacy of information technology performance for the respective managed networks; and

a particular computational instance of the plurality of computational instances that is communicatively coupled and dedicated to a particular managed network, wherein a particular server of the plurality of servers on which the particular computational instance runs is configured to:
transmit, to a client device related to the particular managed network, a web-based representation of a first graphical user interface, wherein the first graphical user interface is configurable to display a plurality of performance metrics of the particular managed network,
wherein display of a particular performance metric of the performance metrics includes a value of the particular performance metric and an ordered ranking that compares the value of the particular performance metric with values of related performance metrics from one or more other computational instances in the plurality of computational instances;
determine, with a recommendation engine, that the particular performance metric of the performance metrics satisfies a particular criteria;
generating a plurality of recommendations based on the determination;
receive, from the client device, an indication to display a detailed representation of the particular performance metric; and
transmit, to the client device, a web-based representation of a second graphical user interface,
wherein the second graphical user interface is configured to display (i) a textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) the ordered ranking, (iv) a graph-based representation of the particular performance metric as measured over a time period, and (v) the plurality of recommendations of operational modifications simultaneously,
wherein each of the plurality of recommendations is applicable to the particular managed network to improve the particular performance metric,
wherein each of the recommendations is based on the value of the particular performance metric or the ordered ranking, and
wherein each of the recommendations simultaneously displays a first button that, when selected, implements the recommendation, a second button that, when selected, marks the recommendation as implemented, and a third button that, when selected, saves the recommendation for future implementation,
wherein implementing the recommendation comprises displaying an additional dashboard that displays steps a user can take to implement the recommendation.

2. The system of claim 1 , wherein the display of the particular performance metric on the first graphical user interface is in the form of a card that contains: (i) the textual description of the particular performance metric, (ii) the value of the particular performance metric, (iii) the ordered ranking, and (iv) a selectable hyperlink to view the second graphical user interface.

3. The system of claim 2 , wherein the card is rectangular, wherein the textual description of the particular performance metric and the value of the particular performance metric are disposed about a center of the card, wherein the ordered ranking is disposed about a first corner of the card, and wherein the selectable hyperlink is disposed about a second corner of the card.

4. The system of claim 1 , wherein the ordered ranking can be filtered by criteria including type of industry, size of organization, and geographical region, and wherein the ordered ranking as filtered includes only related performance metrics from other managed networks that meet the criteria.

5. The system of claim 1 , wherein the recommendation of operational modifications is one of a plurality of displayed recommendations are representative of operational modifications applicable to the particular managed network to improve the particular performance metric.

6. The system of claim 1 , wherein the recommendation of operational modifications includes a mark as complete button that, when activated, second button, when selected, causes the respective recommendation to be removed from the second graphical user interface and categorized as implemented.

7. The system of claim 6 , wherein the second graphical user interface includes a selectable tab that, when selected, causes the second graphical user interface to display all recommendations that are categorized as implemented.

8. The system of claim 1 , wherein the recommendation of operational modifications includes a save button that, when activated, third button, when selected, causes the respective recommendation to be removed from the second graphical user interface and categorized as saved.

9. The system of claim 8 , wherein the second graphical user interface includes a selectable tab that, when selected, causes the second graphical user interface to display all recommendations that are categorized as saved.

10. The system of claim 1 , wherein the recommendation being based on the particular performance metric or the ordered ranking comprises the value of the performance metric being below a predefined threshold value.

11. The system of claim 1 , wherein the recommendation being based on the particular performance metric or the ordered ranking comprises the ordered ranking being below a predefined threshold value.

12. The system of claim 1 , wherein the ordered ranking comprises a percentile rank that reflects a comparison of the particular performance metrics with related performance metrics from the one or more other computational instances of the plurality of computational instances.

13. A method comprising:
receiving, from a plurality of computational instances, provided by a remote network management platform, each computational is communicatively coupled and dedicated to a respective managed network, wherein the respective managed networks are controlled by different entities, respective information technology performance data related to the respective managed networks;
based on the respective information technology performance data, calculating respective performance metrics related to efficacy of information technology performance for the respective managed networks;
transmitting, to a client device related to the particular managed network and from a service device of a particular computational instance of the plurality of computational instances that is communicatively coupled and dedicated to a particular managed network, a web-based representation of a first graphical user interface, wherein the first graphical user interface is configurable to display a plurality of performance metrics of the particular managed network,
wherein display of a particular performance metric of the performance metrics includes a value of the particular performance metric and an ordered ranking that compares the value of the particular performance metric with values of related performance metrics from one or more other com

Assignees

• Servicenow Inc

Inventors

• Singh Manjeet
• Kulkarni Abhay
• Johal Amanjit
• Khan Mohammed Abdul Farhan

Classifications

• H04L41/5067

  Customer-centric QoS measurements · CPC title

• H04L41/5032

  Generating service level reports · CPC title

• H04L41/5025

  by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade · CPC title

• H04L41/5009

  Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF] · CPC title

• H04L41/22

  comprising specially adapted graphical user interfaces [GUI] · CPC title