Intelligent assistance using voice services

Patent metadata

Field	Value
Publication number	US-10692493-B2
Application number	US-201815967642-A
Country	US
Kind code	B2
Filing date	May 1, 2018
Priority date	May 1, 2018
Publication date	Jun 23, 2020
Grant date	Jun 23, 2020

Abstract

Systems and methods for providing intelligent assistance using voice services. In some embodiments, an Information Handling System (IHS) may include: a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to: transmit an audio instruction to a voice service provider, where the voice service provider is configured to: (i) convert the audio instruction into a text instruction, and (ii) transmit the text instruction to an intelligent assistance provider; receive a command from the intelligent assistance provider, where the intelligent assistance provider is configured to generate the command based upon the text instruction; and execute the command.

First claim

The invention claimed is:

1. An Information Handling System (IHS), comprising:
a processor; and
a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution, cause the IHS to:
transmit an audio instruction to a voice service provider, wherein the voice service provider is configured to: (i) convert the audio instruction into a text instruction, at least in part, by brokering the use of different language models, wherein at least one of the different language models is selected based upon context information, and (ii) transmit the text instruction and the context information to an intelligent assistance provider;
receive a command from the intelligent assistance provider, wherein the intelligent assistance provider is configured to generate the command based upon the text instruction and the context information; and
execute the command.

2. The IHS of claim 1 , wherein the audio instruction comprises a verbal registration request as part of an Out-of-Box-Experience (OOBE).

3. The IHS of claim 2 , wherein the verbal registration request comprises an IHS service tag.

4. The IHS of claim 3 , wherein the text instruction comprises the IHS service tag.

5. The IHS of claim 3 , wherein the intelligent assistance provider is configured to generate the command using technical support information associated with the IHS service tag.

6. The IHS of claim 1 , wherein the context information comprises a current physical location of the IHS.

7. The IHS of claim 1 , wherein the context information comprises an identification of an application executable by the IHS, and wherein the command enables the IHS to apply the command to the application.

8. The IHS of claim 1 , wherein the context information comprises an identification of a hardware part coupled to the IHS, and wherein the command enables the IHS to apply the command to the hardware part.

9. The IHS of claim 1 , wherein the context information comprises an identification of a peripheral device in communication with the IHS, and wherein the command enables the IHS to apply the command to the peripheral device.

10. The IHS of claim 1 , wherein the selected language model comprises a term relevant to the IHS depending upon a configuration of the IHS.

11. The IHS of claim 10 , wherein the term comprises a brand, a service, or a product that is not recognized by the voice service provider.

12. The IHS of claim 1 , wherein the program instructions, upon execution, further cause the IHS to receive an audio response from the voice service provider.

13. The IHS of claim 12 , wherein the program instructions, upon execution, further cause the IHS to synchronize playback of the audio response with execution of the command in response to receiving the audio response prior to the command.

14. A hardware memory device having program instructions stored thereon that, upon execution by a processor of a voice service provider, cause the voice service provider to:
transmit an audio instruction to a voice service provider, wherein the voice service provider is configured to: (i) convert the audio instruction into a text instruction, at least in part, by brokering the use of different language models, wherein at least one of the different language models is selected based upon context information, and (ii) transmit the text instruction and the context information to an intelligent assistance provider;
receive a command from the intelligent assistance provider, wherein the intelligent assistance provider is configured to generate the command based upon the text instruction and the context information; and
execute the command.

15. In an Information Handling System (IHS), a method comprising:
transmitting an audio instruction to a voice service provider, wherein the voice service provider is configured to: (i) convert the audio instruction into a text instruction, at least in part, by brokering the use of different language models, wherein at least one of the different language models is selected based upon context information, and (ii) transmit the text instruction and the context information to an intelligent assistance provider;
receiving a command from the intelligent assistance provider, wherein the intelligent assistance provider is configured to generate the command based upon the text instruction and the context information; and
executing the command.

16. The method of claim 15 , wherein the context information comprises a current physical location of the IHS.

17. The method of claim 15 , wherein the context information comprises an identification of an application executable by the IHS, and wherein the command enables the IHS to apply the command to the application.

18. The method of claim 15 , wherein the context information comprises an identification of a hardware part coupled to the IHS, and wherein the command enables the IHS to apply the command to the hardware part.

19. The method of claim 15 , wherein the context information comprises an identification of a peripheral device in communication with the IHS, and wherein the command enables the IHS to apply the command to the peripheral device.

20. The method of claim 15 , wherein the selected language model comprises a term relevant to the IHS depending upon a configuration of the IHS.

Assignees

• Dell Products Lp

Inventors

• Swierk Todd Erick
• Cox Tyler Ryan
• Hammons Marc Randall

Classifications

• G06F3/167 Primary

  Audio in a user interface, e.g. using voice commands for navigating, audio feedback · CPC title

• G06N3/044

  Recurrent networks, e.g. Hopfield networks · CPC title

• G06N3/0442

  characterised by memory or gating, e.g. long short-term memory [LSTM] or gated recurrent units [GRU] · CPC title

• G10L15/183

  using context dependencies, e.g. language models · CPC title

• G10L2015/226

  using non-speech characteristics · CPC title