System and method for tagging and integrating event data into operational data with the aid of a digital computer

Patent metadata

Field	Value
Publication number	US-10664480-B2
Application number	US-201816025634-A
Country	US
Kind code	B2
Filing date	Jul 2, 2018
Priority date	Apr 29, 2014
Publication date	May 26, 2020
Grant date	May 26, 2020

Abstract

A plurality of categories of tags are maintained, each of the categories comprising a plurality of tags. A note comprising data about an event from a user is received. One or more of the tags are assigned to the note based on the user and the data. One or more of the tags is received from the user and the note is tagged with the received tags. Operational data comprising workflow data of an objective nature is defined. The note is integrated into the workflow data using the received tags, the assigned tags, and the categories of the received tags and the assigned tags. The workflow data with the integrated note is displayed on a display.

First claim

The invention claimed is:

1. A system for tagging and integrating event data into operational data with the aid of a digital computer, comprising the steps of:
a storage medium comprising a plurality of categories of tags, each of the categories comprising a plurality of tags;
a computer interfaced to the storage medium and configured to execute code, comprising:
a receipt module configured to receive a note comprising data about an event from a user;
an assignment module configured to assign one or more of the tags to the note based on the user and the data;
a tag module configured to receive one or more of the tags from the user and to tag the note with the received tags;
a definition module configured to define by the computer operational data comprising workflow data of an objective nature;
an integration module configured to integrate by the computer the note into the workflow data using the received tags, the assigned tags, and the categories of the received tags and the assigned tags, wherein the storage medium further comprises a plurality of user notes, the user notes comprising the note and a plurality of additional notes, each of the additional notes associated with one or more of the tags in one or more of the categories;
a number module configured to determine the number of the user notes integrated into the workflow associated with each of the categories; and
a representation module configured to associate a visual representation with each of the categories;
a display module configured to display on a display the number of the user notes associated with each of the categories on the visual representation associated with that category; and
the display configured to display the workflow data with the integrated note and the number of the user notes associated with each of the categories on the visual representation associated with that category.

2. A system according to claim 1 , whereas the assigned tags comprise one or more of time and location of the event, an identifier associated with the user, and work activity associated with the user.

3. A system according to claim 1 , further comprising:
an interface module configured to provide via a mobile device associated with the user a mobile interface for creating the note, wherein the data is entered into the mobile interface.

4. A system according to claim 3 , further comprising:
an identifier module configured to receive via the mobile interface an identifier of at least one recipient of the note;
a routing module configured to route the note to the recipient;
an additional data module configured to receive additional data from the recipient and integrating the additional data into the note; and
a tag assignment module configured to assign one or more of the tags to the note based on instructions from the recipient,
wherein the note is integrated into the workflow data further based on the one or more tags assigned based on the instructions from the recipient.

5. A system according to claim 3 , further comprising:
a picture module configured to receive through the user interface one or more pictures associated with the event;
a time module configured to receive through the user interface a time when each of the pictures was taken, the note comprises the pictures and the times.

6. A system according to claim 1 , further comprising:
a similarity module configured to identify a plurality of the categories that are similar;
a number module configured to calculate a number of the similar categories;
a comparison module configured to compare the number of the similar categories to a threshold; and
a new category module configured to create a new category of the tags based on the comparison; and
a reclassification module configured to reclassify all of the tags within the similar categories to the new category.

7. A system according to 1 , further comprising:
a command module configured to receive a command from a further user to create a new category of the tags; and
a reclassification module configured to reclassify all of the tags within the one or more of the categories to the new category.

8. A system according to claim 1 , further comprising:
a category identification module configured to display the visual representation associated with each of the categories proximately to an identification of that category.

9. A method for tagging and integrating event data into operational data with the aid of a digital computer, comprising the steps of:
maintaining in a storage medium a plurality of categories of tags, each of the categories comprising a plurality of tags;
receiving by a computer interfaced to the storage medium a note comprising data about an event from a user;
assigning by the computer one or more of the tags to the note based on the user and the data;
receiving by the computer one or more of the tags from the user and tagging the note with the received tags;
defining by the computer operational data comprising workflow data of an objective nature;
integrating by the computer the note into the workflow data using the received tags, the assigned tags, and the categories of the received tags and the assigned tags, wherein the storage medium further comprises a plurality of user notes, the user notes comprising the note and a plurality of additional notes, each of the additional notes associated with one or more of the tags in one or more of the categories;
determining by the computer a number of the user notes integrated into the workflow associated with each of the categories; and
associating by the computer a visual representation with each of the categories; and
displaying the workflow data with the integrated note and the number of the user notes associated with each of the categories on the visual representation associated with that category on the display.

10. A method according to claim 9 , whereas the assigned tags comprise one or more of time and location of the event, an identifier associated with the user, and work activity associated with the user.

11. A method according to claim 9 , further comprising:
providing via a mobile device associated with the user a mobile interface for creating the note, wherein the data is entered into the mobile interface.

12. A method according to claim 11 , further comprising:
receiving via the mobile interface an identifier of at least one recipient of the note;
routing the note to the recipient;
receiving additional data from the recipient and integrating the additional data into the note; and
assigning one or more of the tags to the note based on instructions from the recipient,
wherein the note is integrated into the workflow data further based on the one or more tags assigned based on the instructions from the recipient.

13. A method according to claim 11 , further comprising:
receiving through the user interface one or more pictures associated with the event;
receiving through the user interface a time when each of the pictures was taken, the note comprises the pictures and the times.

14. A method according to claim 9 , further comprising:
identifying plurality of the categories that are similar;
calculating a number of the similar categories;
comparing the number of the similar categories to a threshold; and
creating a new category of the tags based on the comparison; and
reclassifying all of the tags within the similar categories to the new category.

15. A method according to 9 , further comprising:
receiving a command from a further user to create a new category of the tags; and
reclassifying all of the tags within t

Assignees

• Conduent Business Services Llc

Inventors

• Stefik Mark Jeffrey
• Eldershaw Craig
• Jia Lu
• Liu Pai
• Taniguchi Makiko
• Tarkan Sureyya
• Torres Francisco Eduardo
• Wu Edward
• Jarvis Peter

Classifications

• G06F16/24573 Primary

  using data annotations, e.g. user-defined metadata · CPC title

• G06F16/285

  Clustering or classification · CPC title

• G06F16/951

  Indexing; Web crawling techniques · CPC title

• G06Q10/06 Primary

  Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling · CPC title