Selectively unmuting electronic messaging conversations

Patent metadata

Field	Value
Publication number	US-10645045-B2
Application number	US-201816199228-A
Country	US
Kind code	B2
Filing date	Nov 26, 2018
Priority date	Jun 8, 2015
Publication date	May 5, 2020
Grant date	May 5, 2020

Abstract

A first user muting a conversation, taking place among a plurality of users using an exchange of electronic messages, can be detected. Responsive to the first user muting the conversation, an electronic message inbox of the first user can be configured to prevent further electronic messages pertaining to the conversation from being visible in the electronic message inbox. At least one additional electronic message pertaining to the conversation can be received. Responsive to receiving the additional electronic message, the additional electronic message can be analyzed and, based on the analysis, whether the conversation should be unmuted for the first user can be automatically determined. Responsive to determining that the conversation should be unmuted for the first user, the electronic message inbox of the first user can be configured to make visible at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message.

First claim

What is claimed is:

1. A method comprising:
for a conversation taking place among a plurality of users using an exchange of electronic messages, detecting that at least a first user has muted the conversation;
responsive to the first user muting the conversation, configuring an electronic message inbox of the first user to prevent further electronic messages pertaining to the conversation from being visible in the electronic message inbox;
receiving at least one additional electronic message pertaining to the conversation while the conversation is muted for the first user;
responsive to receiving the additional electronic message pertaining to the conversation, analyzing at least the additional electronic message and, based on analyzing at least the additional electronic message, automatically determining, using a processor, whether the conversation should be unmuted for the first user; and
responsive to determining that the conversation should be unmuted for the first user, configuring the electronic message inbox of the first user to make visible, in the electronic message inbox of the first user, at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message.

2. The method of claim 1 , wherein:
analyzing the at least one additional electronic message comprises identifying terms contained in the at least one additional electronic message;
determining whether the conversation should be unmuted for the first user comprises determining whether the at least one additional electronic message contains at least one term that is of particular interest to the first user; and
determining that the conversation should be unmuted for the first user is responsive to determining that the at least one additional electronic message contains at least one term that is of particular interest to the first user.

3. The method of claim 2 , wherein determining whether the at least one additional electronic message contains at least one term that is of particular interest to the first user comprises determining whether the at least one term identifies a person who is of particular interest to the first user.

4. The method of claim 1 , wherein:
analyzing the at least one additional electronic message comprises identifying a second user who generated the at least one additional electronic message;
determining whether the conversation should be unmuted for the first user comprises determining whether the second user is of particular interest to the first user; and
determining that the conversation should be unmuted for the first user is responsive to determining that the second user is of particular interest to the first user.

5. The method of claim 4 , further comprising:
configuring the electronic message inbox of the first user to make visible the at least one additional electronic message.

6. The method of claim 1 , wherein:
configuring the electronic message inbox of the first user to make visible the at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message comprises highlighting the at least one additional electronic message that is received earlier than the additional electronic message.

7. The method of claim 1 , wherein:
configuring the electronic message inbox of the first user to make visible the at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message comprises presenting in a particular folder of the electronic message inbox the at least one additional electronic message that is received earlier than the additional electronic message.

8. A system, comprising:
a processor programmed to initiate executable operations comprising:
for a conversation taking place among a plurality of users using an exchange of electronic messages, detecting that at least a first user has muted the conversation;
responsive to the first user muting the conversation, configuring an electronic message inbox of the first user to prevent further electronic messages pertaining to the conversation from being visible in the electronic message inbox;
receiving at least one additional electronic message pertaining to the conversation while the conversation is muted for the first user;
responsive to receiving the additional electronic message pertaining to the conversation, analyzing at least the additional electronic message and, based on analyzing at least the additional electronic message, automatically determining whether the conversation should be unmuted for the first user; and
responsive to determining that the conversation should be unmuted for the first user, configuring the electronic message inbox of the first user to make visible, in the electronic message inbox of the first user, at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message.

9. The system of claim 8 , wherein:
analyzing the at least one additional electronic message comprises identifying terms contained in the at least one additional electronic message;
determining whether the conversation should be unmuted for the first user comprises determining whether the at least one additional electronic message contains at least one term that is of particular interest to the first user; and
determining that the conversation should be unmuted for the first user is responsive to determining that the at least one additional electronic message contains at least one term that is of particular interest to the first user.

10. The system of claim 9 , wherein determining whether the at least one additional electronic message contains at least one term that is of particular interest to the first user comprises determining whether the at least one term identifies a person who is of particular interest to the first user.

11. The system of claim 8 , wherein:
analyzing the at least one additional electronic message comprises identifying a second user who generated the at least one additional electronic message;
determining whether the conversation should be unmuted for the first user comprises determining whether the second user is of particular interest to the first user; and
determining that the conversation should be unmuted for the first user is responsive to determining that the second user is of particular interest to the first user.

12. The system of claim 11 , the executable operations further comprising:
configuring the electronic message inbox of the first user to make visible the at least one additional electronic message.

13. The system of claim 8 , wherein:
configuring the electronic message inbox of the first user to make visible the at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message comprises highlighting the at least one additional electronic message that is received earlier than the additional electronic message.

14. The system of claim 8 , wherein:
configuring the electronic message inbox of the first user to make visible the at least one electronic message pertaining to the conversation that is received earlier than the additional electronic message comprises presenting in a particular folder of the electronic message inbox the at least one additional electronic message that is received earlier than the additional electronic message.

15. A computer program product comprising a computer readable storage medium having program code stored thereon, the program code executable by a processor to perform a method compri

Assignees

• IBM

Inventors

• Bastide Paul R
• Davis Andrew E
• Dumont Dan
• Mccollum Lorelei M
• Portner Eric S
• Savitzky Amanda N
• Silva Asima

Classifications

• H04L51/12 Primary

  Electricity · mapped topic

• H04L51/22

  Electricity · mapped topic

• H04L51/16

  Electricity · mapped topic

• H04L51/216

  Handling conversation history, e.g. grouping of messages in sessions or threads · CPC title

• H04L51/212 Primary

  using filtering or selective blocking · CPC title