Using social data to assist editors in addressing reviewer feedback in a document review workflow

Patent metadata

Field	Value
Publication number	US-10620784-B2
Application number	US-201514695141-A
Country	US
Kind code	B2
Filing date	Apr 24, 2015
Priority date	Aug 11, 2014
Publication date	Apr 14, 2020
Grant date	Apr 14, 2020

Abstract

Presenting a reviewer feedback of a document, one aspect, may comprise retrieving a plurality of feedback on a document, each feedback having an associated reviewer who provided the feedback. Social data associated with the reviewer of the feedback may be obtained. A plurality of characteristics associated with the feedback may be identified, at least some of the characteristics identified based on the social data. The characteristics may include at least the associated reviewer's position in an organization hierarchy, the reviewer's expertise, frequency of the feedback, impact of the feedback, and usefulness of the feedback. The plurality of feedback may be prioritized based on the plurality of characteristics, and a list of prioritized feedback may be presented via a user interface.

First claim

We claim:

1. A computer-implemented method of presenting a reviewer feedback of a document, comprising:
linking a user of a word processing editor to a social network application;
retrieving a plurality of feedback on a document edited on the word processing editor, each feedback having an associated reviewer who provided the feedback;
for each of the plurality of feedback,
automatically connecting the word processing editor to the social network application via an application program interface (API), which allows applications to connect and communicate data, and obtaining via the API social data associated with the reviewer who has reviewed the document and provided the feedback;
identifying, by the word processing editor executing on a processor, a plurality of characteristics associated with the feedback, at least some of the characteristics identified based on the social data, the characteristics comprising at least the associated reviewer's position in an organization hierarchy, the reviewer's expertise, frequency of the feedback, impact of the feedback, and usefulness of the feedback, the impact of the feedback comprising at least an amount of change in the document required by the feedback determined by the word processing editor executing a natural language processing and determining a nature of the feedback, the word processing editor in identifying the plurality of characteristics further executing the natural language processing and dictionary and grammar-based rules, and determining whether the feedback is related to spelling and grammar, whether the feedback is related to a concept described in the document;

prioritizing, by the word processing editor, the plurality of feedback based on the plurality of characteristics including at least the associated reviewer's level in an organization hierarchy and a number of reviewers commenting on a section of the document; and
presenting, by the word processing editor on a user interface of an editing user of the document, a list of prioritized feedback based on the prioritizing, and presenting, by the word processing editor on the user interface a hyperlink to online material pointed to by the feedback, wherein a user's preference indicated by the list of prioritized feedback persists across a plurality of documents,
wherein responsive to the document being opened in the word processing editor, the word processing editor displaying the list of prioritized feedback in a user interface window panel and displaying a document window pane of the user interface showing a section of the document that the list of prioritized feedback applies to, each of the prioritized list of feedback on the user interface window panel displayed as a selectable item, and responsive to selecting an item from the prioritized list of feedback on the user interface window panel, the word processing editor further expanding the display of the item from the prioritized list of feedback on the user interface window panel to include a reason for prioritizing the item.

2. The method of claim 1 , wherein the plurality of characteristics have associated weighted values representing priorities of said characteristics, wherein the plurality of feedback is prioritized based on the associated weighted values.

3. The method of claim 2 , further comprising:
allowing a user to interactively select one or more of the characteristics and modify one or more weighted values respectively associated with the selected one or more characteristics.

4. The method of claim 3 , further comprising:
updating the list of prioritized feedback based on the modified one or more weighted values respectively associated with the selected one or more characteristics.

5. The method of claim 1 , further comprising:
allowing a user to enter the usefulness of the feedback.

6. The method of claim 1 , further comprising:
presenting a link to online material specified in one or more of the feedback.

Assignees

• IBM

Inventors

• Beckley Kristina
• Rajaniemi Jodi
• Varga Erika

Classifications

• G06F16/93

  Document management systems · CPC title

• G06Q30/0201

  Market modelling; Market analysis; Collecting market data · CPC title

• G06F3/0482 Primary

  Interaction with lists of selectable items, e.g. menus · CPC title

• G06F3/04842

  Selection of displayed objects or displayed text elements (G06F3/0482 takes precedence) · CPC title

• G06Q50/01

  Physics · mapped topic