Interactive analytics platform responsive to data inquiries

Patent metadata

Field	Value
Publication number	US-10614532-B1
Application number	US-201615068469-A
Country	US
Kind code	B1
Filing date	Mar 11, 2016
Priority date	Mar 11, 2016
Publication date	Apr 7, 2020
Grant date	Apr 7, 2020

Abstract

Various aspects of the subject technology relate to systems, methods, and machine-readable media for an interactive analytics platform responsive to data inquiries. These aspects include identifying a request for energy consumption data of an energy user from a user in a live interaction with the energy user. A utility bill as well as energy consumption data associated with the second user may be retrieved using an authentication of the second user. Energy consumption factors that influence a billing amount of the utility bill may be identified based on the energy consumption data. An interface with specific billing insights that correspond to the energy consumption factors is generated. The specific billing insights provide an explanation as to why the billing amount of the utility bill exceeded a cost expectation of the second user. The interface mapped with the utility bill may be provided for display to the user.

First claim

What is claimed is:

1. A computer-implemented method performed by a computing device where the computing device includes at least a processor for executing instructions from a memory for generating an energy consumption usage recommendation tool for a utility service provider user, comprising:
generating the energy consumption usage recommendation tool comprising a graphical user interface for a utility service provider user, and displaying the graphical user interface on a display screen;
in response to an interaction by a first user with the graphical user interface associated with the energy consumption usage recommendation tool for the utility service provider user, wherein the energy consumption usage recommendation tool is associated with a computer application running on a computing device comprising a processor for executing instructions from the memory, receiving, by the processor, user input, via the graphical user interface, from the first user associated with a utility service provider of a second user, wherein the user input identifies a request for energy consumption data of the second user, wherein the energy consumption data identifies one or more energy usage patterns associated with the second user;
retrieving, by the processor, an authentication security token of the second user from the second user;
in response to retrieving the authentication security token of the second user, providing, by the processor, the authentication security token of the second user to the utility service provider;
in response to acceptance of the authentication security token of the second user by the utility service provider, retrieving, by the processor, a utility bill associated with the second user from the utility service provider using the authentication security token of the second user;
retrieving, by the processor, the energy consumption data associated with the utility bill associated with the second user from one or more distributed computing devices using the authentication security token of the second user;
identifying, by the processor, one or more energy consumption factors associated with the second user influencing a billing amount of the utility bill associated with the second user based on the energy consumption data associated with the second user;
generating, by the processor, on the graphical user interface a plurality of insights that correspond to the one or more energy consumption factors associated with the second user, wherein the plurality of insights identify one or more explanations as to why the billing amount of the utility bill associated with the second user exceeded a cost expectation of the second user;
mapping, by the processor, at least a portion of the utility bill to the graphical user interface;
providing, by the processor, on the graphical user interface a display to the first user, wherein the plurality of insights being displayed are based on one or more interactions between the first user and the graphical user interface;
providing, by the processor, the plurality of insights to the second user; and
in response to an interaction between the first user and the second user based upon the presentation of the plurality of insights to the second user, providing, by the processor, a follow-up communication to a computing device of the second user, wherein the second user can select an option relating to an outcome of the interaction between the first user and the second user.

2. The computer-implemented method of claim 1 , further comprising:
identifying, by the processor, first usage data and second usage data from the retrieved energy consumption associated with the second user, the first usage data corresponding to a first billing cycle associated with the second user and the second usage data corresponding to a second billing cycle associated with the second user;
comparing, by the processor, the first usage data associated with the second user to the second usage data associated with the second user;
identifying, by the processor, a usage difference between the first usage data associated with the second user and the second usage data associated with the second user based on comparison results from the comparison; and
providing, by the processor, via the graphical user interface to the first user an indication of the usage difference as one of the plurality of insights for display within the graphical user.

3. The computer-implemented method of claim 1 , further comprising:
retrieving, by the processor, energy consumption data associated with other users associated with the utility service provider of similar characteristics to the second user,
obtaining, by the processor, first usage data associated with the second user from the energy consumption data associated with the second user;
obtaining, by the processor, second usage data associated with the other users from the energy consumption data associated with the other users, wherein the first usage data associated with the second user and the second usage data associated with the other users corresponds to a same time period;
determining, by the processor, a first usage trend from the first usage data associated with the second user and a second usage trend from the second usage data associated with the other users, wherein the first usage trend associated with the second user and the second usage trend associated with the other users are determined using two or more billing cycles associated with the second user and associated with the other users of the same time period;
comparing, by the processor, the first usage trend associated with the second user to the second usage trend associated with the other users;
identifying, by the processor, a trend difference between the first usage trend associated with the second user and the second usage trend associated with the other users based on comparison results from the comparison, wherein the trend difference identifies an increase or decrease in energy consumption by the second user relative to the other users over the two or more billing cycles associated with the second user and associated with the other users; and
providing, by the processor, via the graphical user interface to the first user, an indication of the trend difference as one of the plurality of insights for display within the graphical user.

4. The computer-implemented method of claim 1 , further comprising:
processing, by the processor, the energy consumption data associated with the second user using at least one of the plurality of insights;
determining, by the processor, one or more proposed changes to the energy consumption data associated with the second user for a projected billing cycle associated with the second user, wherein the one or more proposed changes corresponds to a decreasing rate of energy consumption for a property associated with the second user;
generating, by the processor, a notification identifying a recommendation to the second user on how to adopt the one or more proposed changes; and
providing, by the processor, via the graphical user interface to the first user, the generated notification to the first user for subsequent transmittal to the second user for display within the graphical user interface.

5. The computer-implemented method of claim 1 , further comprising:
identifying, by the processor, a first rate value associated with the energy consumption data associated with the second user;
identifying, by the processor, a second rate value, wherein the second rate value is different than the first rate value, wherein the second rate value being proposed to the second user is proposed to the second user based according to;
determining a first billing amount in the utility bill of the second user based upon the first rate value;
determining a second billi

Assignees

• Opower Inc

Inventors

• Han Lawrence
• Lodha Suryaveer Singh
• Ramagem Daniel Bloomfield
• Eaton Michael Ian Kristopher
• Strite Nowell Boardman
• Otani Aaron Tsai
• Nguyen Khanh Duc

Classifications

• G06Q30/0283 Primary

  Price estimation or determination · CPC title

• G06Q50/06 Primary

  Energy or water supply · CPC title