Method and system for communication content management

Patent metadata

Field	Value
Publication number	US-10614422-B2
Application number	US-201715651632-A
Country	US
Kind code	B2
Filing date	Jul 17, 2017
Priority date	Jul 17, 2017
Publication date	Apr 7, 2020
Grant date	Apr 7, 2020

Abstract

A method of dynamically changing a read status of an electronic message. A computer accesses a communication management system that manages electronic messages among members of a participating team. The computer reviews at least one electronic message transmitted to a member of the participating team and analyzes a read status of the electronic message of the member to identify an unread electronic message. The computer also tracks a location of the member of the participating team and identifies a meeting between members of the participating team based on the location. The computer will update the read status if members of the participating team discuss content of the unread electronic message during the meeting.

First claim

What is claimed is:

1. A method of dynamically changing a read status of an electronic message, comprising the steps of:
accessing, by a computer with a display device, a communication management system managing electronic messages among members of a participating team;
reviewing, by the computer, at least one electronic message transmitted to a member of said participating team;
analyzing, by the computer, a read status of said at least one electronic message of said member to identify an unread electronic message;
analyzing, by the computer, first content of said at least one electronic message;
tracking, by the computer, a location of said member of said participating team;
identifying, by the computer, a meeting between said members of said participating team based on said location;
receiving, by the computer, data related to second content of an oral communication between said members of said participating team during said meeting;
comparing, by the computer, said first content of said electronic message with said data related to said second content of said oral communication;
updating, by the computer, said read status in response to said members of said participating team discussing content of said unread electronic message during said meeting;
displaying said updated read status on said display device; and
providing notice, by the computer, to said member, said notice including an evaluation of common content between said first content of said electronic message with said data related to said second content of said oral communication;
wherein said step of analyzing said first content includes performing optical character recognition on said electronic message to obtain first extracted terms;
wherein said step of receiving said data related to said second content includes converting spoken word to text then performing character recognition of said text to obtain second extracted terms; and
wherein said step of comparing includes comparing said first and second extracted terms.

2. The method of claim 1 , further comprising: providing a dashboard including analysis of results of said step of comparing said first content of said electronic message with said data related to said second content of said oral communication.

3. The method of claim 1 , wherein said step of receiving said data related to said second content includes converting spoken word to text then performing character recognition of said text to obtain extracted terms.

4. The method of claim 1 , wherein said data related to said second content is received via a mobile device carried by at least one member of said participating team.

5. The method of claim 1 , wherein said notice includes a percentage of common content between said first content and said second content.

6. The method of claim 1 , further comprising:
providing notice to said members of said participating team of at least one suggested topic for discussion during a meeting between said members of said participating team based on said step of analyzing said read status, wherein said members of said participating team may discuss content of said unread electronic message during said meeting.

7. The method of claim 1 , wherein said step of tracking said location of said member includes recording historical data of past meeting locations of said member with other members of said participating team.

8. The method of claim 1 , further comprising:
predicting at least one of a time and a location of a future meeting between members of said participating team based on said historical data of past meeting locations.

9. The method of claim 1 , further comprising:
determining the identity of members of said participating team by analyzing historical data of meetings between persons in communication with said communication management system.

10. The method of claim 1 , further comprising
notifying at least one absent member of said participating team that other members of said participating team are discussing a topic of interest to said at least one absent member.

11. A computer program product comprising: a computer-readable storage medium; and a computer-readable program code stored in the computer-readable storage device, the computer readable program code containing instructions executable by a processor of a computer system to implement a method of dynamically changing a read status of an electronic message, the method comprising: accessing a communication management system managing electronic messages among members of a participating team; reviewing at least one electronic message transmitted to a member of said participating team; analyzing a read status of said at least one electronic message of said member to identify an unread electronic message; analyzing first content of said at least one electronic message; tracking a location of said member of said participating team; identifying a meeting between said members of said participating team based on said location; receiving data related to second content of an oral communication between said members of said participating team during said meeting; comparing said first content of said electronic message with said data related to said second content of said oral communication; updating said read status in response to said members of said participating team discussing content of said unread electronic message during said meeting; and displaying said updated read status on a display device; and Ser. No. 15/651,6326 providing notice to said member, said notice including an evaluation of common content between said first content of said electronic message with said data related to said second content of said oral communication; wherein said step of analyzing said first content includes performing optical character recognition on said electronic message to obtain first extracted terms; wherein said step of receiving said data related to said second content includes converting spoken word to text then performing character recognition of said text to obtain second extracted terms; wherein said step of comparing includes comparing said first and second extracted terms.

12. The computer program product of claim 11 , said method further comprising: providing a dashboard including analysis of results of said step of comparing said first content of said electronic message with said data related to said second content of said oral communication.

13. The computer program product of claim 11 , said method further comprising:
providing notice to said members of said participating team of at least one suggested topic for discussion during a meeting between said members of said participating team based on said step of analyzing said read status, wherein said members of said participating team may discuss content of said unread electronic message during said meeting.

14. The computer program product of claim 11 , wherein said step of tracking said location of said at least one member includes recording historical data of past meeting locations of said at least one member with other members of said participating team, said method further comprising:
predicting at least one of a time and a location of a future meeting between members of said participating team based on said historical data of past meeting locations.

15. A computer system, comprising:
a processor;
a memory coupled to said processor;
a display device; and
a computer readable storage device coupled to the processor, the storage device containing instructions executable by the processor via the memory to implement a method of dynamically changing a read status of an electronic

Assignees

• IBM

Inventors

• Arora Deepak
• Dasgupta Diptiman
• Kolla Hema Chandra Babu
• Mitra Anindya
• Rakshit Sarbajit K

Classifications

• G06Q10/107 Primary

  Computer-aided management of electronic mailing [e-mailing] · CPC title

• H04L51/30

  Electricity · mapped topic

• H04L51/34

  Electricity · mapped topic

• H04L51/20

  Electricity · mapped topic

• H04L51/22

  Electricity · mapped topic