Managing multiple messages

Patent metadata

Field	Value
Publication number	US-10581789-B2
Application number	US-201916277133-A
Country	US
Kind code	B2
Filing date	Feb 15, 2019
Priority date	Jan 29, 2016
Publication date	Mar 3, 2020
Grant date	Mar 3, 2020

Abstract

This disclosure relates to systems and methods for managing multiple messages. In one example, a method includes determining a message transmission frequency threshold for a member of an online social networking service using responses from the member; receiving a message that is to be transmitted to the member; storing the message, without transmitting the message to the member, in a digest of messages for the member; and transmitting the digest to the member in response to a send score for the digest exceeding a send score threshold, the send score calculated using the number of messages in the digest.

First claim

What is claimed is:

1. A system comprising:
at least one hardware processor;
a machine-readable medium having instructions stored thereon, which, when executed by the at least one hardware processor, cause the at least one hardware processor to perform operations comprising:
determining a message transmission frequency threshold for a user of an online service based on positive responses of the user to a first plurality of messages received at a first message transmission frequency that is below the message transmission frequency threshold and on negative responses of the user to a second plurality of messages received at a second message transmission frequency that is at or above the message transmission frequency threshold;
receiving a message that is to be transmitted to the user, the message being received at a time subsequent to the first plurality of messages being received and the second plurality of messages being received;
storing the message in a digest of messages for the user in response to a current message transmission frequency exceeding the transmission frequency threshold, the current message transmission frequency corresponding to the time at which the message is received;
removing messages in the digest in response to the user viewing data in the respective messages using another communication channel; and
transmitting the digest to the user in response to a send score for the digest exceeding a send score threshold, the send score calculated using a number of messages in the digest.

2. The system of claim 1 , wherein the message transmission frequency threshold is specific to a channel, the message is to be transmitted to the user using the channel, and the digest is transmitted to the user using the channel.

3. The system of claim 1 , wherein the messages in the digest are ordered according to a priority value, the digest is limited to messages that exceed a threshold priority value, the digest further including a link to messages that do not exceed the threshold priority value.

4. The system of claim 3 , wherein the priority values for the messages are calculated using values in a profile for the user that are consistent with values in a profile for the respective senders of the messages.

5. The system of claim 1 , wherein the operations further comprise removing messages in the digest in response to the user viewing data in the respective messages using another communication channel.

6. The system of claim 1 , wherein the message transmission frequency threshold is determined using a multi-objective optimization problem, the multi-objective optimization problem using an estimated number of positive responses and an estimated number of negative responses.

7. The system of claim 1 , wherein the positive responses comprise at least one of the user reading a message, the user clicking on the message, and the user performing an action recommended by text in the message.

8. The system of claim 1 , wherein the negative responses comprise at least one of the user not reviewing a message, the user reporting the message as spam, the user submitting a complaint about the message, and the user reporting that the message is undesired.

9. A computer-implemented method comprising:
determining, by at least one hardware processor, a message transmission frequency threshold for a user of an online service based on positive responses of the user to a first plurality of messages received at a first message transmission frequency that is below the message transmission frequency threshold and on negative responses of the user to a second plurality of messages received at a second message transmission frequency that is at or above the message transmission frequency threshold;
receiving, by the at least one hardware processor, a message that is to be transmitted to the user, the message being received at a time subsequent to the first plurality of messages being received and the second plurality of messages being received;
storing, by the at least one hardware processor, the message in a digest of messages for the user in response to a current message transmission frequency exceeding the transmission frequency threshold, the current message transmission frequency corresponding to the time at which the message is received;
removing, by the at least one hardware processor, messages in the digest in response to the user viewing data in the respective messages using another communication channel; and
transmitting, by the at least one hardware processor, the digest to the user in response to a send score for the digest exceeding a send score threshold, the send score calculated using a number of messages in the digest.

10. The computer-implemented method of claim 9 , wherein the message transmission frequency threshold is specific to a channel, the message is to be transmitted to the user using the channel, and the digest is transmitted to the user using the channel.

11. The computer-implemented method of claim 9 , wherein the messages in the digest are ordered according to a priority value, the digest is limited to messages that exceed a threshold priority value, the digest further including a link to messages that do not exceed the threshold priority value.

12. The computer-implemented method of claim 11 , wherein the priority values for the messages are calculated using values in a profile for the user that are consistent with values in a profile for the respective senders of the messages.

13. The computer-implemented method of claim 9 , wherein the operations further comprise removing messages in the digest in response to the user viewing data in the respective messages using another communication channel.

14. The computer-implemented method of claim 9 , wherein the message transmission frequency threshold is determined using a multi-objective optimization problem, the multi-objective optimization problem using an estimated number of positive responses and an estimated number of negative responses.

15. The computer-implemented method of claim 9 , wherein the positive responses comprise at least one of the user reading a message, the user clicking on the message, and the user performing an action recommended by text in the message.

16. The computer-implemented method of claim 9 , wherein the negative responses comprise at least one of the user not reviewing a message, the user reporting the message as spam, the user submitting a complaint about the message, and the user reporting that the message is undesired.

17. A non-transitory machine-readable medium having instructions stored thereon, which, when executed by at least one hardware processor, cause the at least one hardware processor to perform operations comprising:
determining a message transmission frequency threshold for a user of an online service based on positive responses of the user to a first plurality of messages received at a first message transmission frequency that is below the message transmission frequency threshold and on negative responses of the user to a second plurality of messages received at a second message transmission frequency that is at or above the message transmission frequency threshold;
receiving a message that is to be transmitted to the user, the message being received at a time subsequent to the first plurality of messages being received and the second plurality of messages being received;
storing the message in a digest of messages for the user in response to a current message transmission frequency exceeding the transmission frequency threshold, the current message transmission frequency c

Assignees

• Microsoft Technology Licensing Llc

Inventors

• Jobanputra Rishi
• Rosales-Delmoral Romer E
• Hartman Joshua Daniel
• Nagar Shubhanshu
• Oblak Ryan
• Lee Cameron Alexander
• Tseng Hsiao-Ping
• Chatterjee Shaunak
• Gupta Rupesh

Classifications

• H04L67/306

  User profiles · CPC title

• H04L67/10 Primary

  in which an application is distributed across nodes in the network (software deployment G06F8/60; multiprogramming arrangements G06F9/46) · CPC title

• H04L51/32 Primary

  Electricity · mapped topic

• H04L51/26

  Electricity · mapped topic

• H04L51/14

  Electricity · mapped topic