Automatic creation of standard service level agreements for architectures

Patent metadata

Field	Value
Publication number	US-10581702-B2
Application number	US-201816038693-A
Country	US
Kind code	B2
Filing date	Jul 18, 2018
Priority date	Jul 18, 2018
Publication date	Mar 3, 2020
Grant date	Mar 3, 2020

Abstract

Systems and methods for automatically generating standard service level agreements for architectures are disclosed. In embodiments, a method comprises receiving a request from a client, the request including: one or more select information technology (IT) building blocks selected from a plurality of IT building blocks in an online service catalogue; and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue; automatically generating an architecture based on the request utilizing the service catalogue, the architecture comprising at least one IT building block different from the one or more select IT building blocks, wherein the architecture is capable of meeting objectives of the request; determining that the architecture meets the select SLT; accessing an architecture database; and automatically generating an infrastructure SLA based on the architecture utilizing the architecture database.

First claim

What is claimed is:

1. A computer-implemented method, comprising:
receiving, by a computing device, a request from a client, the request including: one or more select information technology (IT) building blocks selected from a plurality of IT building blocks in an online service catalogue; and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue;
automatically generating, by the computing device, an architecture based on the request utilizing the service catalogue, the architecture comprising at least one IT building block different from the one or more select IT building blocks, wherein the architecture is capable of meeting objectives of the request;
determining, by the computing device, that the architecture meets the select SLT;
accessing, by the computing device, an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue; and
automatically generating, by the computing device, an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises the at least one building block of the architecture and measurable objectives associated with the at least one building block of the architecture.

2. The method of claim 1 , further comprising mapping, by the computing device, the predefined SLA components to each of the plurality of IT building blocks in the service catalogue and saving the resulting mapped data in the architecture database.

3. The method of claim 1 , further comprising recording, by the computing device, real delivery performance data based on mean time between failure (MTBF) data and mean time to repair (MTTR) data received.

4. The method of claim 3 , further comprising automatically updating, by the computing device, the service catalogue based on the real delivery performance data, wherein the plurality of IT building blocks are each associated with MTBF data and MTTR data.

5. The method of claim 1 wherein the plurality of SLTs comprise SLTs of different service levels, and wherein the determining that the architecture meets the select SLT comprises comparing stored SLTs, associated with each of the one or more select IT building blocks, with the select SLT, wherein the architecture meets the select SLT when all of the stored SLTs are of a service level equal to or greater than the select SLT.

6. The method of claim 1 , wherein the automatically generating the architecture based on the request utilizing the service catalogue comprises utilizing service integration algorithms saved in the service catalogue to determine the at least one IT building block different from the one or more select IT building blocks needed to meet the objectives of the request.

7. The method of claim 1 , wherein the providing the service catalogue comprises hosting the service catalog on a network connecting a remote computing device of the client to the computing device.

8. A computer program product for automatically generating standard service level agreements for architectures, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a computing device to cause the computing device to:
provide a service catalogue comprising a plurality of information technology (IT) building blocks and a plurality of predetermined service level targets (SLTs);
receive a request from a client;
automatically generate an architecture to meet objectives of the request utilizing the service catalogue;
access an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue; and
automatically generate an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises measurable objectives associated with one or more hardware or software components of the architecture.

9. The computer program product of claim 8 , wherein:
the request includes one or more select IT building blocks from the plurality of IT building blocks in the service catalogue and a select service level target (SLT) from the plurality of predetermined SLTs in the service catalogue;
the architecture comprising the one or more hardware or software components selected from the plurality of IT building blocks in the service catalogue;
the infrastructure SLA further comprises the one or more hardware or software components selected from the plurality of IT building blocks in the service catalogue; and
the program instructions further cause the computing device to determine that the architecture meets the select SLT.

10. The computer program product of claim 8 , wherein the program instructions further cause the computing device to map the predefined SLA components to each of the plurality of IT building blocks in the service catalogue and save the resulting mapped data in the architecture database.

11. The computer program product of claim 8 , wherein the program instructions further cause the computing device to record real delivery performance data based on mean time between failure (MTBF) data and mean time to repair (MTTR) data received.

12. The computer program product of claim 11 , wherein the program instructions further cause the computing device to automatically update the service catalogue based on the real delivery performance data, wherein the plurality of IT building blocks are each associated with MTBF data and MTTR data.

13. The computer program product of claim 8 , wherein the plurality of SLTs comprise SLTs of different service levels, and wherein the determining that the architecture meets the select SLT comprises comparing stored SLTs, associated with each of the one or more select IT building blocks, with the select SLT, wherein the architecture meets the select SLT when all of the stored SLTs are of a service level equal to or greater than the select SLT.

14. The computer program product of claim 8 , wherein the providing the service catalogue comprises hosting the service catalog on a network connecting a remote computing device of the client to the computing device.

15. A system for automatically generating standard service level agreements for architectures, comprising:
a CPU, a computer readable memory and a computer readable storage medium associated with a computing device;
program instructions to receive a request from a client, the request including one or more select IT building blocks from a plurality of IT building blocks in a service catalogue and a select service level target (SLT) from a plurality of predetermined SLTs in the service catalogue;
program instructions to automatically generate an architecture to meet objectives of the request utilizing the service catalogue, wherein the architecture comprising one or more hardware or software components selected from the plurality of IT building blocks in the service catalogue;
program instructions to determine that the architecture meets the select SLT;
program instructions to access an architecture database comprising predefined service level agreement (SLA) components mapped to each of the plurality of IT building blocks in the service catalogue; and
program instructions to automatically generate an infrastructure SLA based on the architecture utilizing the architecture database, wherein the infrastructure SLA comprises the one or more hardware or software components selected from the plurality of IT building blocks in

Assignees

• IBM

Inventors

• Zolotow Clea A
• Gola Tomasz
• Kopp Petra
• Nanduru Laxmikantha S

Classifications

• H04L43/0888

  Throughput · CPC title

• H04L43/087

  Jitter · CPC title

• H04L41/5032

  Generating service level reports · CPC title

• H04L41/5019

  Ensuring fulfilment of SLA · CPC title

• H04L41/5009 Primary

  Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF] · CPC title