Information processing system, information processing apparatus, and medium

Patent metadata

Field	Value
Publication number	US-10545812-B2
Application number	US-201715830295-A
Country	US
Kind code	B2
Filing date	Dec 4, 2017
Priority date	Dec 9, 2016
Publication date	Jan 28, 2020
Grant date	Jan 28, 2020

Abstract

An information processing apparatus includes a first storage device configured to store device data output regularly or non-regularly from a device connected to the information processing apparatus; a second storage device configured to store maintenance report data related to maintenance work performed on the device; and a processor. The processor is configured to evaluate whether the device on which the maintenance work was performed operates normally, based on the device data stored in the first storage device, and the maintenance report data stored in the second storage device, to generate an evaluation result; and send a notice of the evaluation result, to a terminal device connected to the information processing apparatus.

First claim

What is claimed is:

1. An information processing apparatus, comprising:
a first hardware storage configured to store device data output from a device connected to the information processing apparatus;
a second hardware storage configured to store maintenance report data related to maintenance work performed on the device; and
a processor configured to:
evaluate whether the device on which the maintenance work was performed operates normally, based on the device data stored in the first hardware storage, and the maintenance report data stored in the second hardware storage, to generate an evaluation result, and
send a notice of the evaluation result, to a terminal connected to the information processing apparatus.

2. The information processing apparatus as claimed in claim 1 , wherein the processor evaluates whether the device on which the maintenance work was performed has been operating normally for a predetermined number of days after the maintenance work was performed, based on the device data stored in the first hardware storage, and the maintenance report data stored in the second hardware storage.

3. The information processing apparatus as claimed in claim 2 , wherein the first hardware storage stores the device data output daily from the device,
wherein the processor is further configured to daily execute an intermediate evaluation on whether an abnormality has occurred in the device on which the maintenance work was performed, based on the device data stored in the first hardware storage, and the maintenance report data stored in the second hardware storage, and
wherein in a case where the intermediate evaluations indicate that the abnormality has not occurred in the device for the predetermined number of days, the processor evaluates that the device on which the maintenance work was performed has been operating normally.

4. The information processing apparatus as claimed in claim 3 , wherein the maintenance report data includes error information representing a cause of the maintenance work,
wherein upon executing the intermediate evaluation, the processor evaluates that the abnormality has occurred in the device in a case where the error information included in the maintenance report data is included in the device data output daily.

5. The information processing apparatus as claimed in claim 3 , wherein in a case where a component installed in the device has been replaced in the maintenance work, the maintenance report data includes component information representing the replaced component,
wherein the device data includes a sensor value generated by a sensor monitoring a predetermined component installed in the device,
wherein upon executing the intermediate evaluation, the processor evaluates that the abnormality has occurred in the device in a case where the sensor value included in the device data output daily, and generated by the sensor monitoring the component represented by the component information included in the maintenance report data, does not converge on a predetermined value.

6. The information processing apparatus as claimed in claim 1 , further comprising:
a third hardware storage configured to store maintenance evaluation data representing the evaluation result,
wherein the processor is further configured to:
obtain, in response to receiving an obtainment request for an evaluation list from the terminal, one or more items of the maintenance evaluation data corresponding to the obtainment request among items of the maintenance evaluation data stored in the third hardware storage, and
cause the terminal to display, as a list, the evaluation result represented by the obtained items of the maintenance evaluation data.

7. An information processing method executed by a computer, wherein the computer includes a first hardware storage configured to store device data output from a device; and a second hardware storage configured to store maintenance report data related to maintenance work performed on the device, the information processing method comprising:
evaluating whether the device on which the maintenance work was performed operates normally, based on the device data stored in the first hardware storage, and the maintenance report data stored in the second hardware storage, to generate an evaluation result, and
sending a notice of the evaluation result obtained by the evaluating, to a terminal.

8. A non-transitory computer-readable recording medium having a program stored therein for causing a computer to execute a process, wherein the computer includes a first hardware storage configured to store device data output from a device; and a second hardware storage configured to store maintenance report data related to maintenance work performed on the device, the process comprising:
evaluating whether the device on which the maintenance work was performed operates normally, based on the device data stored in the first hardware storage, and the maintenance report data stored in the second hardware storage, to generate an evaluation result, and
sending a notice of the evaluation result obtained by the evaluating, to a terminal.

Assignees

• Hayashi Shunsuke
• Mizuno Satoshi
• Oku Takenori
• Ricoh Co Ltd

Inventors

• Hayashi Shunsuke
• Mizuno Satoshi
• Oku Takenori

Classifications

• G06F11/0727

  in a storage system, e.g. in a DASD or network based storage system (drivers for digital recording or reproducing units G06F3/06; circuits for error detection or correction within digital recording or reproducing units G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097) · CPC title

• G06Q50/10 Primary

  Services · CPC title

• G06F11/079 Primary

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06Q10/20

  Administration of product repair or maintenance · CPC title

• G06F11/0751

  Error or fault detection not based on redundancy (power supply failures G06F1/30; network fault management H04L41/06) · CPC title