Systems and methods for redeeming rewards for cash at an ATM for credit only customers

Patent metadata

Field	Value
Publication number	US-10521814-B1
Application number	US-201615393882-A
Country	US
Kind code	B1
Filing date	Dec 29, 2016
Priority date	Dec 29, 2016
Publication date	Dec 31, 2019
Grant date	Dec 31, 2019

Abstract

The present disclosure relates to systems and methods for redeeming financial rewards for cash at an ATM. A customer inputs financial account credentials into an ATM, and these credentials are relayed to a financial institution computing system. The financial institution computing system then authenticates the customer by determining whether the input credentials match credentials stored in a database associated with the financial institution computing system. Once the customer is authenticated, the financial institution computing system polls the customer database and determines whether the customer has earned any rewards through usage of the financial account. Any available rewards are converted to a cash value and transmitted back to the ATM for view by the customer. Upon receipt of a customer indication that they wish to redeem the reward, the ATM is then configured to dispense the converted reward amount to the customer.

First claim

What is claimed is:

1. A method comprising:
receiving, by a financial institution computing system associated with a financial institution, a reward withdrawal request from an automated teller machine, the reward withdrawal request including information that identifies a credit account associated with a customer of the financial institution;
identifying, by the financial institution computing system, a financial reward associated with the credit account;
determining, by the financial institution computing system, a currency value for the financial reward;
transmitting, by the financial institution computing system, an authorization of the reward withdrawal request for at least a portion of the currency value to the automated teller machine;
generating and transmitting, by the financial institution computing system, a reward notification including a graphical interface to be displayed on the automated teller machine, the graphical interface identifying the currency value and providing the customer with the ability to indicate a preference to perform a currency withdrawal for a customer-preferred portion of the currency value;
receiving, by the financial institution computing system, an indication of a customer preference to perform a currency withdrawal for the customer-preferred portion from the automated teller machine, the customer preference entered into the graphical interface; and
transmitting, by the financial institution computing system, an authorization of the reward withdrawal request for the customer-preferred portion to the automated teller machine.

2. The method of claim 1 , wherein the reward withdrawal request includes customer authentication information, and the method further comprises:
authenticating, by the financial institution computing system, the customer by comparing the customer authentication information to authentication information stored in a customer database associated with the financial institution computing system.

3. The method of claim 2 , wherein the customer authentication information includes a PIN.

4. The method of claim 1 , wherein the information identifies the credit account includes a payment token received from a mobile device associated with the customer.

5. The method of claim 4 , further comprising:
identifying, by the financial institution computing system, the credit account associated with the customer based on the received token.

6. The method of claim 1 , further comprising determining, by the financial institution computing system, if the credit account associated with the customer has been registered for an ATM cash redemption program.

7. The method of claim 6 , further comprising:
transmitting, by the financial institution computing system, responsive to the credit account not being registered for the ATM cash redemption program, a prompt to the automated teller machine, the prompt instructing the customer to input customer-identifying information;
receiving, by the financial institution computing system, customer-identifying information manually entered by the customer into the automated teller machine;
authenticating, by the financial institution computing system, the customer by comparing the customer-identifying information to data stored in a database associated with the financial institution computing system; and
storing, by the financial institution computing system, the customer-identifying information in the database.

8. The method of claim 1 , wherein the customer has no other accounts at the financial institution other than the credit account.

9. A financial institution computing system associated with a financial institution comprising:
a network interface configured to communicate data over a network;
a customer database that stores information concerning a plurality of customers of a financial institution; and
a processing circuit comprising a processor and memory, the memory structured to store instructions that are executable by the processor and cause the processing circuit to:
receive, by the network interface over the network, a reward withdrawal request from an automated teller machine, the reward withdrawal request including information that identifies a credit account associated with a customer of the financial institution;
identify a financial reward associated with the credit account based on information stored in the customer database;
determine a currency value for the financial reward;
transmit, by the network circuit over the network, an authorization of the reward withdrawal request for at least a portion of the currency value to the automated teller machine;
generate and transmit, by the network interface over the network, a reward notification including a graphical interface to be displayed on the automated teller machine, the graphical interface identifying the currency value and providing the customer with the ability to indicate a preference to perform a currency withdrawal for a customer-preferred portion of the currency value;
receive, by the network interface over the network, an indication of a customer preference to perform a currency withdrawal for the customer-preferred portion from the automated teller machine, the customer preference entered into the graphical interface; and
transmit, by the financial institution computing system, an authorization of the reward withdrawal request for the customer-preferred portion to the automated teller machine.

10. The system of claim 9 , wherein the reward withdrawal request includes customer authentication information, wherein the processing circuit is further caused to:
authenticate the customer by comparing the customer authentication information to authentication information stored in the customer database.

11. The system of claim 10 , wherein the customer authentication information includes a PIN.

12. The system of claim 10 , wherein the customer authentication information is tokenized and received from a computing device associated with the customer.

13. The system of claim 9 , wherein the customer-preferred portion includes the entirety of the currency value.

14. The system of claim 9 , wherein the customer database does not include information describing any accounts associated with the customer other than the credit account.

Assignees

• Wells Fargo Bank Na

Inventors

• Collins Megan
• Phelps Sarah W
• Rogers Matthew S

Classifications

• G06Q20/387

  Payment using discounts or coupons (relating to marketing G06Q30/02) · CPC title

• G06Q20/342

  Cards defining paid or billed services or quantities · CPC title

• G07F19/203

  Dispensing operations within ATMs (dispensing in general G07D11/00) · CPC title

• G06Q30/0233 Primary

  Method of redeeming a frequent usage reward · CPC title

• G07F7/1025

  Identification of user by a PIN code · CPC title