System and method for self-deploying and self-adapting contact center components

Patent metadata

Field	Value
Publication number	US-10498859-B2
Application number	US-201715481396-A
Country	US
Kind code	B2
Filing date	Apr 6, 2017
Priority date	Apr 6, 2017
Publication date	Dec 3, 2019
Grant date	Dec 3, 2019

Abstract

A system and method for self-deploying applications for a contact center. An executable unit is built for deploying an application for the contact center, and the application and logic for provisioning the application are aggregated into the executable unit. The executable unit is then provided for deployment. When the executable unit is run, logic within the executable unit is configured to automatically register the application on the computing environment, discover and resolve services used by the application, and start the application on the computing environment.

First claim

The invention claimed is:

1. A system for self-deploying applications for a contact center, the system comprising:
a processor; and
a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to:
receive instructions to build an executable unit for deploying an application for the contact center;
in response to the instructions, aggregate into the executable unit, the application and logic for provisioning the application; and
provide the executable unit for self-deploying the application on a computing environment associated with the contact center, wherein the logic is configured to perform actions for self-deploying the application in response to the executable unit being run, wherein the actions configured to be performed by the logic include:
assigning a network name and a network address to the application;
identifying a plurality of external services depended upon by the application for deploying the application on the computing environment;
transmitting a request for the plurality of external services, wherein the request is for being transmitted to a plurality of other applications deployed on the computing environment;
receiving a response from a particular other application of the plurality of other applications deployed on the computing environment, the response including an address of the particular other application on the network; and
provisioning the application on the computing environment based on the assigned name and network address of the application, and the address of the particular other application.

2. The system of claim 1 , wherein the actions include automatically registering the application on the computing environment.

3. The system of claim 1 , wherein the assigning the network name and the network address to the application is without access to an external directory service.

4. The system of claim 3 , wherein the assigning the network name and the network address to the application includes resolving naming and address conflicts without access to the external directory service.

5. The system of claim 1 , wherein the actions include monitoring a state of the application and publishing the state to other applications on the computing environment.

6. The system of claim 1 , wherein the executable unit includes data on the plurality of external services depended upon by the application.

7. The system of claim 1 , wherein the identifying of the plurality of the external services includes comparing data of the responding particular other application against service conditions stored in the executable unit, and determining a match of the data against the service conditions.

8. The system of claim 1 , wherein the actions performed by the logic include blocking provisioning of the application in response to failure in identifying one of the plurality of other applications as capable of providing one of the plurality of the external services.

9. The system of claim 1 , wherein the instructions that cause the processor to aggregate the application and the logic include instructions that cause the processor to generate a container for the application and the logic via container technology.

10. A method for self-deploying applications for a contact center, the method comprising:
receiving, by a processor, instructions to build an executable unit for deploying an application for the contact center;
in response to the instructions, aggregating, by the processor, into the executable unit, the application and logic for provisioning the application; and
providing, by the processor, the executable unit for self-deploying the application on a computing environment associated with the contact center, wherein the logic is configured to perform actions for self-deploying the application in response to the executable unit being run, wherein the actions configured to be performed by the logic include:
assigning a network name and a network address to the application;
identifying a plurality of external services depended upon by the application for deploying the application on the computing environment;
transmitting a request for the plurality of external services, wherein the request is for being transmitted to a plurality of other applications deployed on the computing environment;
receiving a response from a particular other application of the plurality of other applications deployed on the computing environment, the response including an address of the particular other application on the network; and
provisioning the application on the computing environment based on the assigned name and network address of the application, and the address of the particular other application.

11. The method of claim 10 , wherein the actions include registering the application on the computing environment.

12. The method of claim 11 , wherein the assigning the network name and the network address to the application is without access to an external directory service.

13. The method of claim 11 , wherein the assigning the network name and the network address to the application includes resolving naming and address conflicts without access to the external directory service.

14. The method of claim 10 , wherein the actions include monitoring a state of the application and publishing the state to other applications on the computing environment.

15. The method of claim 10 , wherein the executable unit includes data on the plurality of external services depended upon by the application.

16. The method of claim 10 , wherein the identifying of the plurality of external services includes comparing data of the responding particular other application against service conditions stored in the executable unit, and determining a match of the data against the service conditions.

17. The method of claim 10 , wherein the actions performed by the logic include blocking provisioning of the application in response to failure in identifying one of the plurality of other applications as capable of providing one of the plurality of the external services.

18. The method of claim 10 , wherein the aggregating of the application and the logic include generating a container for the application and the logic via container technology.

Assignees

• Genesys Telecommunications Laboratories Inc

Inventors

• Pirat Vincent
• Choel Clément
• Jacolot Christian

Classifications

• H04L61/3005

  Mechanisms for avoiding name conflicts · CPC title

• H04L61/35

  involving non-standard use of addresses for implementing network functionalities, e.g. coding subscription information within the address or functional addressing, i.e. assigning an address to a function · CPC title

• H04L67/34 Primary

  involving the movement of software or configuration parameters  (network booting or remote initial program loading [RIPL] G06F9/4416) · CPC title

• H04L61/2092

  Electricity · mapped topic

• H04L61/2007

  Electricity · mapped topic