Transcription presentation of communication sessions

Patent metadata

Field	Value
Publication number	US-10468028-B2
Application number	US-201715782734-A
Country	US
Kind code	B2
Filing date	Oct 12, 2017
Priority date	Oct 12, 2016
Publication date	Nov 5, 2019
Grant date	Nov 5, 2019

Abstract

A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

First claim

What is claimed is:

1. A device comprising:
a first network interface configured to direct first network traffic over a first network of a first network type;
a second network interface configured to direct second network traffic over a second network of a second network type that is different from the first network type;
one or more computer-readable media configured to store instructions; and
at least one processor communicatively coupled to the first network interface, the second network interface, and the computer-readable media, the at least one processor configured to execute the instructions to cause the device to perform operations, the operations comprising:
direct, from the device, to a remote transcription system, audio obtained from a single communication session with a remote device established over the first network interface;
direct the audio to the second network interface for transmission from the device to at least a first one of a plurality of communication devices;
obtain, at the device, transcript data from the remote transcription system based on the audio, the transcript data including a transcription of the audio; and
direct the transcript data to the second network interface for transmission from the device to at least a second one of the plurality of communication devices, the second one of the plurality of communication devices obtaining the transcript data of the single communication session only from the device.

2. The device of claim 1 , wherein the second network is a local wireless network and the first network is selected from a group comprising: a cellular network, an Internet Protocol (IP) network, and a public switched telephone network.

3. The device of claim 1 , wherein the remote transcription system obtains the audio of the single communication session directly from the device without the audio passing through any of the plurality of communication devices.

4. The device of claim 1 , wherein the first one of the plurality of communication devices is configured to broadcast the audio to a user of the first one of the plurality of communication devices and the device does not broadcast the audio to the user.

5. The device of claim 1 , wherein the single communication session is a video communication session.

6. The device of claim 1 , further comprising a third network interface configured to direct third network traffic over a third network of a third network type that is different from the first network type and the second network type, wherein the audio is directed to the remote transcription system over the third network by the third network interface.

7. The device of claim 1 , wherein the first one of the plurality of communication devices and the second one of the plurality of communication devices are selected from a group comprising: a television, a set-top box, a smart phone, a tablet, a personal health care device, and a telephone console.

8. The device of claim 1 , wherein the operations further comprise:
obtain second audio from a second communication session separate from the single communication session over the first network interface;
direct the second audio to the remote transcription system;
obtain a second indication of a second plurality of communication devices available to participate in the second communication session;
direct the second audio to the second network interface for transmission to at least a first one of the second plurality of communication devices, the first one of the second plurality of communication devices being different than the first one of the plurality of communication devices;
obtain second transcript data from the remote transcription system of the second audio, the second transcript data including a transcription of the second audio; and
direct the second transcript data to the second network interface for transmission to at least a second one of the second plurality of communication devices.

9. The device of claim 8 , wherein the second one of the plurality of communication devices is different than the second one of the second plurality of communication devices.

10. A device comprising:
a first network interface configured to direct first network traffic over a first network of a first network type;
a second network interface configured to direct second network traffic over a second network of a second network type that is different from the first network type;
one or more computer-readable media configured to store instructions; and
at least one processor communicatively coupled to the first network interface, the second network interface, and the computer-readable media, the at least one processor configured to execute the instructions to cause the device to perform operations, the operations comprising:
obtain, from the first network interface at the device, audio from a remote device from a single communication session with the remote device established over the first network;
direct, from the device, the audio obtained from the single communication session with the remote device to a remote transcription system, the remote transcription system obtaining the audio of the single communication session only from the device;
direct the audio to the second network interface for transmission from the device to a communication device;
obtain, at the device, transcript data from the remote transcription system based on the audio of the single communication session, the transcript data including a transcription of the audio; and
direct the transcript data to the second network interface for transmission from the device to the communication device, the communication device obtaining the transcript data of the single communication session only from the device.

11. The device of claim 10 , wherein the remote transcription system obtains the audio of the single communication session directly from the device without the audio passing through the communication device.

12. The device of claim 10 , wherein the single communication session is a video communication session including video and the audio, wherein the video is directed to the second network interface for transmission to the communication device.

13. The device of claim 10 , wherein the second network is a local wireless network and the first network is selected from a group comprising: a cellular network, public switched telephone network, and an Internet Protocol (IP) network.

14. The device of claim 10 , wherein the operations further comprise:
obtain, during the single communication session, a second indication of a second communication device available to participate in the single communication session; and
after obtaining the second indication, directing one or more of the audio and the transcript data to the second network interface for transmission to the second communication device.

15. The device of claim 14 , wherein only the audio and not the transcript data is directed to the second network interface for transmission to the second communication device.

16. The device of claim 14 , wherein only the transcript data and not the audio is directed to the second network interface for transmission to the second communication device.

17. A device comprising:
a first network interface configured to direct first network traffic over a first network of a first network type;
a second network interface configured to direct second network traffic over a second network of a second network type that is different from the first network type;
one or more computer-readable media configured to store instructions; and

Assignees

• Holm Michael
• Pan Jasper C
• Sorenson Ip Holdings Llc

Inventors

• Holm Michael
• Pan Jasper C

Classifications

• H04M3/42221 Primary

  Conversation recording systems (at the subscriber's set H04M1/656) · CPC title

• H04M7/0036

  where the data service is an information service · CPC title

• H04M3/42391

  where the subscribers are hearing-impaired persons, e.g. telephone devices for the deaf · CPC title

• G10L15/30

  Distributed recognition, e.g. in client-server systems, for mobile phones or network applications · CPC title

• G10L15/18

  using natural language modelling · CPC title