Server performance correction using remote server actions

Patent metadata

Field	Value
Publication number	US-10452469-B2
Application number	US-201715582699-A
Country	US
Kind code	B2
Filing date	Apr 30, 2017
Priority date	Feb 7, 2014
Publication date	Oct 22, 2019
Grant date	Oct 22, 2019

Abstract

Business transactions and the nodes processing the transactions may be monitored. Actions may be applied to one or more nodes when a performance issue is detected. A performance issue may relate to a metric associated with a transaction or node that processes the transaction. If a performance metric does not satisfy a health rule, the policy determines which action should be performed to correct the performance of the node. The corrective action may be applied to a node other than the node at which the performance metric is associated with. For example, if a performance metric for a first node does not satisfy a threshold, the corrective action may be applied to a second node. When a solution applied to a second node is found to correct the problem in first node, the solution may be applied to the other nodes experiencing the same problem.

First claim

What is claimed is:

1. A method for monitoring a distributed business transaction over a plurality of nodes, the method including:
receiving, by a controller on a server remote from the plurality of nodes, performance data associated with the plurality of nodes that process the distributed business transaction, the performance data received from agents installed at the plurality of nodes, the nodes including servers and virtual machines;
detecting, by the controller, a performance issue with a first node of the plurality of nodes based on the received performance data;
determining that a second node is a source of the performance issue detected at the first node based on a parameter associated with the first node associated with the detected performance issue;
applying a corrective action to the second node to address the source of the detected performance issue at the first node; and
monitoring the first node associated with the detected performance issue to determine whether subsequent performance data received for the first node associated with the detected performance issue improves after the corrective action is applied to the second node.

2. The method of claim 1 , wherein detecting the performance issue includes comparing the received performance data against one or more health rules.

3. The method of claim 2 , including determining the corrective action to apply based on a violation of the one or more of the health rules.

4. The method of claim 1 , wherein the performance issue is caused by a lack of resources at the second node.

5. The method of claim 1 , including:
determining a metric for the first node associated with the detected performance issue.

6. The method of claim 1 , including:
instructing the agent or agents installed on the second node to apply the corrective action.

7. The method of claim 1 , wherein the corrective action includes creating additional instances of virtual machines, restarting a machine, executing a string of commands via script code, configuring a new or restarted virtual machine, installing an agent in a virtual machine, applying a configuration to a virtual machine or application, or restarting an application.

8. The method of claim 1 , including:
determining based on the monitoring that the corrective action applied to the second node does not result in the detected performance issue being corrected; and
applying another corrective action to the second node or another one of the plurality of nodes other than the first node.

9. The method of claim 1 , including:
selecting the corrective action from a list of available action sorted based on a probability of addressing the detected performance issue.

10. The method of claim 1 , wherein the second node processes a request from the first node.

11. A non-transitory computer readable storage medium having embodied thereon a program, the program being executable by a processor to perform operations for monitoring a distributed business transaction over a plurality of nodes, the operations including:
receiving, by a controller on a server remote from the plurality of nodes, performance data associated with the plurality of nodes that process the distributed business transaction, the performance data received from agents installed at the plurality of nodes, the nodes including servers and virtual machines;
detecting, by the controller, a performance issue with a first node of the plurality of nodes based on the received performance data;
determining that a second node is a source of the performance issue detected at the first node based on a parameter associated with the first node associated with the detected performance issue;
applying a corrective action to the second node to address the source of the detected performance issue at the first node; and
monitoring the first node associated with the detected performance issue to determine whether subsequent performance data received for the first node associated with the detected performance issue improves after the corrective action is applied to the second node.

12. The non-transitory computer readable storage medium of claim 11 , the operations including:
determining based on the monitoring that the corrective action applied to the second node does not result in the detected performance issue being corrected; and
applying another corrective action to the second node or another node other than the first node associated with the detected performance issue.

13. A system for monitoring a business transaction, including:
a processor;
a memory; and
one or more modules stored in memory and executable by a processor to perform operations including:
receive, by a controller on a server remote from the plurality of nodes, performance data associated with the plurality of nodes that process the distributed business transaction, the performance data received from agents installed at the plurality of nodes, the nodes including servers and virtual machines;
detect, by the controller, a performance issue with a first node of the plurality of nodes based on the received performance data;
determine that a second node is a source of the performance issue detected at the first node based on a parameter associated with the first node associated with the detected performance issue;
apply a corrective action to the second node to address the source of the detected performance issue at the first node; and
monitor the first node associated with the detected performance issue to determine whether subsequent performance data received for the first node associated with the detected performance issue improves after the corrective action is applied to the second node.

14. The system of claim 13 , wherein the operations to detect the performance issue include operations to compare the received performance data against one or more health rules.

15. The system of claim 14 , the one or more modules are executable by a processor to perform operations including:
determine the corrective action to apply based on a violation of the one or more of the health rules.

16. The system of claim 13 , wherein the corrective action is applied to the second node to address a performance issue associated with a request initiated by the first node associated with the detected performance issue, wherein the performance issue associated with the request is caused by a lack of resources at the second node.

17. The system of claim 13 , the one or more modules are executable by a processor to perform operations including:
determine based on the monitoring that the corrective action applied to the second node does not result in the detected performance issue being corrected; and
apply another corrective action to the second node or another one of the plurality of nodes other than the first node.

18. The system of claim 13 , the one or more modules are executable by a processor to perform operations including:
select the corrective action from a list of available action sorted based on a probability of addressing the detected performance issue.

19. The system of claim 13 , wherein the second node processes a request from the first node.

Assignees

• Cisco Tech Inc

Inventors

• Carmel Ido
• Sawant Abhijit
• Singh Raghvendra
• Arai Takashi
• Morgan Andrew
• Sunkara Bhaskar

Classifications

• G06F11/3409

  for performance assessment · CPC title

• G06F2201/87

  Monitoring of transactions · CPC title

• G06F11/079

  Root cause analysis, i.e. error or fault diagnosis (in a hardware test environment G06F11/22; in a software test environment G06F11/36) · CPC title

• G06F11/0748

  in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294) · CPC title

• G06F2201/815

  Virtual · CPC title