Computing environment connectivity system

Patent metadata

Field	Value
Publication number	US-10445335-B2
Application number	US-201615204556-A
Country	US
Kind code	B2
Filing date	Jul 7, 2016
Priority date	Jul 31, 2015
Publication date	Oct 15, 2019
Grant date	Oct 15, 2019

Abstract

Embodiments of the disclosure provide a system and a method of monitoring connectivity between a plurality of services in a computing environment. The server automatically periodically monitors and aggregates monitored data related to the at least one service through a monitoring application on the server. The monitoring involves collecting and logging status information of the services. The server then connects to the client device, via a mobile gateway, through an application interface (API) on the server. The API includes instructions for sending, receiving, and translating information between the server and the client device. The server then receives, from the client device, a status request. The server sends, from the monitoring application to the API, the monitored data related to the at least one service. Then the server translates, using the API, the monitored data related to the service to obtain the status of the service in the computing environment. Translating involves applying thresholding to the monitored data, utilizing current and historical monitored service status, to categorize the service status. The server sends the status category for the at least one service from the server to the client device via the API.

First claim

The invention claimed is:

1. A method of providing a portable client device with a monitored status of at least one service of a plurality of services in a computing environment, the computing environment comprising a server comprising a processor to execute computer executable instructions stored on a non-transient computer readable medium, so that when the instructions are executed, the server performs the method of:
automatically periodically monitoring and aggregating monitored data related to the at least one service through a monitoring application on the server, wherein monitoring comprises collecting and logging status information of the services;
connecting the server to the client device, via a mobile gateway, through an application interface (API) on the server, wherein the API comprises instructions for sending, receiving, and translating information between the server and the client device and wherein the client device is adapted for sending, upon user engagement, a request to the server to provide the monitored status of the at least one service;
receiving, from the client device, the status request;
sending, from the monitoring application to the API, the monitored data related to the at least one service;
translating, by the API, the monitored data related to the service to obtain the status of the service in the computing environment,
wherein the translating comprises applying thresholding to the monitored data, utilizing current and historical monitored service status, to categorize the service status prior to sending the service status to the client device;
sending the status category for the at least one service from the server to the client device via the API;
receiving, from the client device, a request to repair a subset of services in the at least one service;
translating, by the API, the request to repair to obtain a type of request received from the client device;
adjusting the subset of services by executing instructions based on the type of request; and
sending the status category for the at least one service from the server to the client device, the status category reflecting changes after adjusting the subset of services.

2. The method of claim 1 , wherein the API is a web service that facilitates sending and receiving information in JavaScript Object Notation (JSON) format.

3. The method of claim 1 , wherein the at least one service includes a database management service (DB 2 ) or a message queuing service (MQ).

4. The method of claim 1 , wherein the mobile gateway is configured to manage connectivity and communication between a mobile device and the server.

5. The method of claim 1 , wherein the server is a mainframe computing environment comprising a plurality of customer information control system (CICS) servers.

6. The method of claim 1 , wherein the status category comprises three levels, the first level indicating a service level problem, the second level indicating a service level warning, and the third level indicating normal operation.

7. The method of claim 1 , wherein the monitoring application stores the monitored data in a database, the database providing access to current and historical status of the plurality of services.

8. The method of claim 1 , wherein the request to repair is one or more selected from the group consisting of: modifying storage space, reconnecting database management services, reconnecting message queuing services, modifying threads, or throttling transactions.

9. A mobile device, comprising:
a display;
a network interface; and
a processor to execute computer executable instructions stored on a non-transient computer readable medium so that when the instructions are executed, by the processor, a method is carried out comprising:
upon user engagement, sending, with the network interface via a mobile gateway, to a server running a plurality of services, a request to provide a status of at least one service of the plurality of services,
receiving, from the server via an application interface (API) on the server, status category of the at least one service, wherein the status category comprises three levels, the first level indicating a service level problem, the second level indicating a service level warning, and the third level indicating normal operation, and wherein the API on the server comprises instructions for sending, receiving, and translating information between the server and the client device,
converting the status category to graphical indicators,
providing the graphical indicators to be displayed on the display,
sending, with the network interface to the server, a request to repair a subset of services in the at least one service, and
receiving, from the server via the API on the server, the status category of the at least one service, the status category reflecting changes after completion of a repair based on the request to repair.

10. The mobile device of claim 9 , wherein the graphical indicators are shapes, symbols, and/or colors.

11. The mobile device of claim 9 , wherein the display is configured to display both a name associated with the at least one service and a graphical indicator associated with the at least one service.

12. The mobile device of claim 11 , wherein when status category of one or more services in the at least one service is the first level or the second level, the display provides a more-information indicator next to a name associated with the one or more services.

13. The mobile device of claim 12 , wherein when the more-information indicator is selected, the processor is further configured to extract a description of a service level problem from the status category of the one or more services, and the display is further configured to display the description of the service level problem.

14. The mobile device of claim 9 , wherein the subset of services have status category information as one of the first level or the second level.

15. The mobile device of claim 14 , wherein the request to repair is one or more selected from the group consisting of: modifying storage space, reconnecting database management services, reconnecting message queuing services, modifying threads, and throttling transactions.

16. A server for providing a portable client device with a monitored status of at least one service of a plurality of services in a computing environment, the server comprising a processor to execute computer executable instructions stored on a non-transient computer readable medium, so that executing the instructions causes the server to perform:
automatically periodically monitoring and aggregating monitored data related to the at least one service through a monitoring application on the server, wherein monitoring comprises collecting and logging status information of the services;
connecting the server to the client device, via a mobile gateway, through an application interface (API) on the server, wherein the API comprises instructions for sending, receiving, and translating information between the server and the client device and wherein the client device is adapted for sending, upon user engagement, a request to the server to provide the monitored status of the at least one service;
receiving, from the client device, the status request;
sending, from the monitoring application to the API, the monitored data related to the at least one service;
translating, by the API, the monitored data related to the service to obtain the status of the service in the computing environment,
wherein the translating comprises applying thresholding to the monitored data, utilizing curre

Assignees

• Aetna Inc

Inventors

• Kohan Jeffrey M
• Dankowski Michele A
• Jones David Evan
• Kerins Steven
• Labella Daniel

Classifications

• H04L41/5012

  determining service availability, e.g. which services are available at a certain point in time · CPC title

• H04L41/5061

  characterised by the interaction between service providers and their network customers, e.g. customer relationship management · CPC title

• H04W88/16

  Gateway arrangements · CPC title

• H04L41/5019

  Ensuring fulfilment of SLA · CPC title

• H04L41/5083

  wherein the managed service relates to web hosting · CPC title