Multicomputer system for user data authentication and processing

Patent metadata

Field	Value
Publication number	US-10430569-B2
Application number	US-201816184198-A
Country	US
Kind code	B2
Filing date	Nov 8, 2018
Priority date	Jan 26, 2018
Publication date	Oct 1, 2019
Grant date	Oct 1, 2019

Abstract

Aspects of the disclosure relate to multicomputer processing and authentication of user data associated with telephone calls. A call security assessment computing platform may receive data associated with a telephone call made from a user computing device. Subsequently, the call security assessment computing platform may parse the received data to identify header information in a Session Initial Protocol (SIP) header. The platform then may analyze the header information to generate a call fingerprint for the telephone call. This call fingerprint may then be transmitted to one or more call authentication computing platforms, which return one or more call security responses that may further characterize security features of the telephone call. The call fingerprint and the call security responses may then be used to determine a call security score, which may be transmitted in a notification to a call handling system in order to adjust how the call is handled.

First claim

What is claimed is:

1. A computing platform, comprising:
at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, via the communication interface, first data associated with a first telephone call made from a first user computing device;
analyze the first data to generate a call fingerprint for the first telephone call;
establish, via the communication interface, a connection to at least one call authentication computing platform;
with the connection established, transmit the call fingerprint to the at least one call authentication computing platform;
with the connection established, receive at least one call security response from the at least one call authentication computing platform, wherein the at least one call security response comprises data including an identification of a first user of the first user computing device and a record of any previous calls made from the first user computing device;
based on the call fingerprint and the at least one call security response, determine a call security score for the first telephone call made by the first user computing device;
generate a first notification of the call security score to a call handling system; and
transmit, via the communication interface, the first notification to the call handling system.

2. The computing platform of claim 1 , wherein the at least one call authentication computing platform comprises a computing device configured to determine if the first telephone call is being spoofed by evaluating a first amount of time between the first telephone call and a second telephone call, wherein the first telephone call is made with the first user computing device from a first location and the second telephone call is made with the first user computing device from a second location.

3. The computing platform of claim 2 , wherein determining if the first telephone call is being spoofed further comprises:
determining a minimum amount of time for travelling between the first location and the second location; and
determining that the first telephone call is being spoofed when the first amount of time is less than the minimum amount of time.

4. The computing platform of claim 1 , wherein analyzing the first data comprises:
identifying whether the first telephone call was made from a mobile phone or landline, a location from which the first telephone call was made, and a phone number from which the first telephone call was made; and
setting an initial call security level based on the identifying.

5. The computing platform of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
identify a number and type of questions to ask the first user based on the call security score, wherein the number of questions is greater and the type of questions are more detailed as the call security score is lower; and
transmit, via the communication interface, the questions to the call handling system.

6. The computing platform of claim 5 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
based on the call security score, generate a command configured to allow the first user to access other systems when the questions are answered correctly; and
transmit, via the communication interface, the command to the call handling system.

7. The computing platform of claim 1 , wherein the at least one call authentication computing platform comprises a machine learning system that uses predetermined rules to evaluate security features of the first telephone call.

8. The computing platform of claim 1 , wherein the first data includes information related to whether the first user computing device comprises a mobile device or a landline.

9. The computing platform of claim 1 , wherein the first data includes information related to whether the first user computing device was roaming when the first telephone call was made.

10. The computing platform of claim 1 , wherein determining the call security score comprises comparing the call fingerprint and the at least one call security response to an expected call fingerprint and expected call security response.

11. The computing platform of claim 1 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
based on the call security score, route the first telephone call to one of a plurality of agents in communication with the call handling system.

12. The computing platform of claim 11 , wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
generate a warning message to be transmitted to the call handling system;
transmit, via the communication interface, the warning message to the call handling system; and
cause the call handling system to adjust how the first telephone call is handled.

13. A method, comprising:
at a computing platform comprising at least one processor, memory, and a communication interface:
receiving, via the communication interface, first data associated with a first telephone call made from a first user computing device;
analyzing the first data to generate a call fingerprint for the first telephone call;
establishing, via the communication interface, a connection to at least one call authentication computing platform;
with the connection established, transmitting the call fingerprint to the at least one call authentication computing platform;
with the connection established, receiving at least one call security response from the at least one call authentication computing platform, wherein the at least one call security response comprises data including an identification of a first user of the first user computing device and a record of any previous calls made from the first user computing device;
based on the call fingerprint and the at least one call security response, determining a call security score for the first telephone call made by the first user computing device;
generating a first notification of the call security score to a call handling system; and
transmitting, via the communication interface, the first notification to the call handling system.

14. The method of claim 13 , further comprising:
identifying a number and type of questions to ask the first user based on the call security score, wherein the number of questions is greater and the type of questions are more detailed as the call security score is lower; and
transmitting, via the communication interface, the questions to the call handling system.

15. The method of claim 14 , further comprising:
based on the call security score, generating a command configured to allow the first user to access other systems when the questions are answered correctly; and
transmitting, via the communication interface, the command to the call handling system.

16. The method of claim 13 , wherein determining the call security score comprises comparing the call fingerprint and the at least one call security response to an expected call fingerprint and expected call security response.

17. The method of claim 13 , further comprising: based on the call security score, routing the first telephone call to one of

Assignees

• Bank Of America

Inventors

• Osborne Dennis M
• Carpenter Daniel L
• Zhang Xianhong
• Toth Michael

Classifications

• G06N20/00

  Machine learning · CPC title

• H04M2203/6081

  Service authorization mechanisms · CPC title

• H04M15/8351

  before establishing a communication · CPC title

• H04L65/1069

  Session establishment or de-establishment · CPC title

• G06F21/316

  by observing the pattern of computer usage, e.g. typical user behaviour · CPC title