Merchant alert based system and method including customer presence notification

Patent metadata

Field	Value
Publication number	US-10380571-B2
Application number	US-201615236294-A
Country	US
Kind code	B2
Filing date	Aug 12, 2016
Priority date	Apr 28, 2009
Publication date	Aug 13, 2019
Grant date	Aug 13, 2019

Abstract

Embodiments of the present invention disclosed herein include systems and methods for sending merchant alert messages. The merchant can specify criteria indicating the types of customers for which he desires to receive alerts. Merchant alert messages can be sent based on characteristics of a customer, including the customer's proximity to the merchant. The merchant can use the alert message to provide better service to the customer or prevent the customer from engaging in transactions, depending on the contents of the merchant alert message.

First claim

What is claimed is:

1. A method for alerting, comprising:
providing an interface allowing a merchant to arbitrarily specify criteria for an alert, the criteria comprising a past transaction type, an average transaction amount, or a transaction volume;
receiving an indication from a merchant proximity system of a consumer entering a store of the merchant;
retrieving a profile of the consumer based on the indication;
retrieving the criteria based upon the indication;
determining, by a server computer, that the criteria is satisfied by the consumer by comparing the profile of the consumer to the criteria;
generating an alert message based on the determination; and
sending the alert message to the merchant before the merchant conducts a transaction with the consumer.

2. The method of claim 1 , wherein the interface includes criteria indicative of fraud.

3. The method of claim 1 , wherein the criteria include one or more of the consumer having more than a merchant-specified predetermined number of disputed purchases with a payment processing network, the consumer being a known fraud risk, the consumer being a felon, and the consumer having more than a merchant-specified predetermined number of transactions resulting in charge backs to the merchant.

4. The method of claim 1 , further comprising determining that the consumer entered the store of the merchant based on device information of a portable consumer device of the consumer, wherein the indication received from the merchant proximity system includes the device information.

5. The method of claim 4 , wherein the merchant proximity system obtains the device information of the portable consumer device using a contactless reader.

6. The method of claim 1 , further comprising monitoring the transaction, wherein the transaction is conducted with a portable consumer of the consumer, the transaction conducted at a point of sale terminal located within the store of the merchant.

7. The method of claim 1 , wherein the alert message comprises information regarding the criteria that is satisfied by the consumer.

8. The method of claim 1 , wherein the alert message is a text message or an email that is sent to the merchant.

9. The method of claim 1 , wherein the alert message comprises a prediction, based on past transactions of the consumer, of a type of transaction that will be engaged in by the consumer.

10. The method of claim 1 , wherein the alert message comprises an indication that the consumer should not be allowed to engage in any transactions with the merchant.

11. The method of claim 1 , comprising receiving a selection of the criteria from the merchant via the interface.

12. The method of claim 1 , wherein the criteria are different between weekdays and weekends.

13. A server computer, comprising:
a processor; and
a memory operatively coupled to the processor and storing program instructions that, when executed by the processor, cause the processor to
provide an interface allowing a merchant to arbitrarily specify criteria for an alert, the criteria comprising a past transaction type, an average transaction amount, or a transaction volume,
receive an indication from a merchant proximity system of a consumer entering a store of the merchant,
retrieve a profile of the consumer based on the indication,
retrieve the criteria based upon the indication,
determine that the criteria is satisfied by the consumer by comparing the profile of the consumer to the criteria,
generate an alert message based on the determination, and
send the alert message to the merchant before the merchant conducts a transaction with the consumer.

14. The server computer of claim 13 , wherein the interface includes criteria indicative of fraud.

15. The server computer of claim 13 , wherein the program instructions, when executed by the processor, further cause the processor to determine that the consumer entered the store of the merchant based on device information of a portable consumer device of the consumer, wherein the indication received from the merchant proximity system includes the device information.

16. The server computer of claim 13 , wherein the program instructions, when executed by the processor, further cause the processor to monitor the transaction, wherein the transaction is conducted with a portable consumer of the consumer, the transaction conducted at a point of sale terminal located within the store of the merchant.

17. The server computer of claim 13 , wherein the alert message is a text message or an email that is sent to the merchant.

18. A computer-readable storage medium embodying information indicative of instructions for causing one or more machines to perform operations comprising:
providing an interface allowing a merchant to arbitrarily specify criteria for an alert, the criteria comprising a past transaction type, an average transaction amount, or a transaction volume;
receiving an indication from a merchant proximity system of a consumer entering a store of the merchant;
retrieving a profile of the consumer based on the indication;
retrieving the criteria based upon the indication;
determining, by a server computer, that the criteria is satisfied by the consumer by comparing the profile of the consumer to the criteria;
generating an alert message based on the determination; and
sending the alert message to the merchant before the merchant conducts a transaction with the consumer.

Assignees

• Visa Int Service Ass

Inventors

• Carlson Mark
• Stan Patrick
• Hammad Ayman
• Rewis Ben
• Faith Patrick L

Classifications

• G06Q30/0201

  Market modelling; Market analysis; Collecting market data · CPC title

• G06Q30/0269

  based on user profile or attribute · CPC title

• G06Q20/206 Primary

  comprising security or operator identification provisions, e.g. password entry · CPC title

• H04L67/22

  Electricity · mapped topic

• G06Q50/182

  Alternative dispute resolution · CPC title