Monitoring service-level performance using key performance indicators derived from machine data

Patent metadata

Field	Value
Publication number	US-10380189-B2
Application number	US-201715693172-A
Country	US
Kind code	B2
Filing date	Aug 31, 2017
Priority date	Oct 9, 2014
Publication date	Aug 13, 2019
Grant date	Aug 13, 2019

Abstract

One or more processing devices create one or more entity definitions that each associate an entity with machine data pertaining to that entity and create a service definition for a service provided by one or more entities. The service definition includes an entity definition for each of the one or more entities. The one or more processing devices create one or more key performance indicators (KPIs). Each KPI is defined by a search query that produces a value derived from the machine data identified in one or more of the entity definitions included in the service definition. Each value is indicative of how the service is performing at a point in time or during a period of time.

First claim

What is claimed is:

1. A method comprising:
sending and receiving one or more network transmissions effecting an interface;
creating and storing a service definition representing a service, an entity definition representing an entity, and a search definition representing a search producing a measure of the service, each definition based at least in part on information of one or more of the received network transmissions of the interface, and each of said definitions stored as information of a computer storage directing the operation of a service monitoring system;
wherein the service is performed at least in part by the entity, and the service definition comprises an association with the entity definition;
wherein the entity definition comprises information identifying data pertaining to the entity from among a datastore of machine data comprising machine data pertaining to a plurality of entities;
wherein the search produces the measure of the service based at least in part on the data pertaining to the entity;
wherein the machine data of the datastore reflects activity in an information technology environment and is produced by one or more components of the information technology environment; and
wherein the method is performed by a computing system comprising one or more processors coupled to the computer storage.

2. The method of claim 1 wherein the sent network transmissions comprise information to cause a display of a graphical user interface.

3. The method of claim 1 wherein the received network transmissions comprise information indicating user interaction with a graphical user interface.

4. The method of claim 1 wherein the sent network transmissions comprise information to cause a display of a graphical user interface and the received network transmissions comprise information indicating user interaction with the display of the graphical user interface.

5. The method of claim 1 wherein the sent network transmissions comprise information to cause a plurality of different displays of a graphical user interface and the received network transmissions comprise information indicating user interaction with one or more of the plurality of displays of the graphical user interface.

6. The method of claim 1 wherein the interface is a graphical user interface.

7. The method of claim 1 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate the entity performs the service.

8. The method of claim 1 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate an identifier for the service.

9. The method of claim 1 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate at least one aspect of the search producing a measure of the service.

10. The method of claim 1 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate information for identifying data pertaining to the entity.

11. The method of claim 1 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate an identifier for the service, information for identifying data pertaining to the entity, and at least one aspect of the search producing a measure of the service.

12. The method of claim 1 wherein performing the search includes accessing field information of the machine data using a late-binding schema.

13. A system comprising:
a memory; and
a processing device coupled with the memory to perform operations comprising:
sending and receiving one or more network transmissions effecting an interface;
creating and storing a service definition representing a service, an entity definition representing an entity, and a search definition representing a search producing a measure of the service, each definition based at least in part on information of one or more of the received network transmissions of the interface, and each of said definitions stored as information of a computer storage directing the operation of a service monitoring system;
wherein the service is performed at least in part by the entity, and the service definition comprises an association with the entity definition;
wherein the entity definition comprises information identifying data pertaining to the entity from among a datastore of machine data comprising machine data pertaining to a plurality of entities;
wherein the search produces the measure of the service based at least in part on the data pertaining to the entity;
wherein the machine data of the datastore reflects activity in an information technology environment and is produced by one or more components of the information technology environment; and
wherein the method is performed by a computing system comprising one or more processors coupled to the computer storage.

14. The system of claim 13 wherein the sent network transmissions comprise information to cause a display of a graphical user interface.

15. The system of claim 13 wherein the received network transmissions comprise information indicating user interaction with a graphical user interface.

16. The system of claim 13 wherein the sent network transmissions comprise information to cause a display of a graphical user interface and the received network transmissions comprise information indicating user interaction with the display of the graphical user interface.

17. The system of claim 13 wherein the sent network transmissions comprise information to cause a plurality of different displays of a graphical user interface and the received network transmissions comprise information indicating user interaction with one or more of the plurality of displays of the graphical user interface.

18. The system of claim 13 wherein the interface is a graphical user interface.

19. The system of claim 13 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate the entity performs the service.

20. The system of claim 13 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate an identifier for the service.

21. The system of claim 13 wherein the interface is a graphical user interface comprising components enabling user interaction to indicate at least one aspect of the search producing a measure of the service.

22. A non-transitory computer readable storage medium encoding instructions thereon that, in response to execution by one or more processing devices, cause the one or more processing devices to perform operations comprising:
sending and receiving one or more network transmissions effecting an interface;
creating and storing a service definition representing a service, an entity definition representing an entity, and a search definition representing a search producing a measure of the service, each definition based at least in part on information of one or more of the received network transmissions of the interface, and each of said definitions stored as information of a computer storage directing the operation of a service monitoring system;
wherein the service is performed at least in part by the entity, and the service definition comprises an association with the entity definition;
wherein the entity definition comprises information identifying data pertaining to the entity from among a datastore of machine data comprising machine data pertaining to

Assignees

• Splunk Inc

Inventors

• Boe Brent
• Bingham Brian
• Coates John Robert
• Fletcher Tristan Antonio

Classifications

• G06T11/26

  Drawing of charts or graphs · CPC title

• G06F16/24542

  Plan optimisation · CPC title

• G06F16/9024

  Graphs; Linked lists (G06F16/9027 takes precedence) · CPC title

• G06Q10/0637

  Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals · CPC title

• G06F3/04817

  using icons (graphical or visual programming using iconic symbols G06F8/34) · CPC title