System and method for managing service level of real-time communication

Patent metadata

Field	Value
Publication number	US-10362071-B2
Application number	US-201615341476-A
Country	US
Kind code	B2
Filing date	Nov 2, 2016
Priority date	Nov 2, 2016
Publication date	Jul 23, 2019
Grant date	Jul 23, 2019

Abstract

A method, computer program product, and computer system for launching a collaboration session between a plurality of participants. Use data associated with the collaboration session may be identified. One or more collaboration services may be pre-provisioned with the collaboration session based upon, at least in part, the use data.

First claim

What is claimed is:

1. A computer-implemented method comprising:
launching, by a computing device, a collaboration session between a plurality of participants;
identifying use data associated with the collaboration session, wherein the use data includes one or more groups associated with the plurality of participants in the collaboration session;
pre-provisioning one or more collaboration services with the collaboration session based upon, at least in part, the use data, wherein the use data includes coefficient data associated with the collaboration session;
sharing the use data from at least one of one or more similar participants of the plurality of participants, and one or more similar groups of the one or more groups, to determine that the pre-provisioning of the one or more collaboration services should occur; and
gathering an aggregated sentiment improvement metric when the at least one of one or more similar participants of the plurality of participants undergo a channel change, wherein the aggregated sentiment improvement metric is part of the coefficient data as a weighted factor, wherein the aggregated sentiment improvement metric is used with the coefficient data to pre-provision the collaboration services.

2. The computer-implemented method of claim 1 further comprising:
determining that an additional collaboration service is needed during the collaboration session; and
updating the use data associated with the collaboration session.

3. The computer-implemented method of claim 1 wherein the use data includes duration of use for one or more of at least one of the one or more collaboration services and an additional collaboration service provisioned during the collaboration session.

4. The computer-implemented method of claim 1 wherein the use data includes one or more of the plurality of participants in the collaboration session.

5. The computer-implemented method of claim 1 wherein the coefficient data is derived using multi-factor regression analysis.

6. The computer-implemented method of claim 1 wherein the coefficient data is used for further analysis to rank new collaboration feature sets to determine at least one of efficacy and uptake.

7. A computer program product residing on a non-transitory computer readable storage medium having a plurality of instructions stored thereon which, when executed across one or more processors, causes at least a portion of the one or more processors to perform operations comprising:
launching a collaboration session between a plurality of participants;
identifying use data associated with the collaboration session, wherein the use data includes one or more groups associated with the plurality of participants in the collaboration session;
pre-provisioning one or more collaboration services with the collaboration session based upon, at least in part, the use data, wherein the use data includes coefficient data associated with the collaboration session;
sharing the use data from at least one of one or more similar participants of the plurality of participants, and one or more similar groups of the one or more groups, to determine that the pre-provisioning of the one or more collaboration services should occur; and
gathering an aggregated sentiment improvement metric when the at least one of one or more similar participants of the plurality of participants undergo a channel change, wherein the aggregated sentiment improvement metric is part of the coefficient data as a weighted factor, wherein the aggregated sentiment improvement metric is used with the coefficient data to pre-provision the collaboration services.

8. The computer program product of claim 7 further comprising:
determining that an additional collaboration service is needed during the collaboration session; and
updating the use data associated with the collaboration session.

9. The computer program product of claim 7 wherein the use data includes duration of use for one or more of at least one of the one or more collaboration services and an additional collaboration service provisioned during the collaboration session.

10. The computer program product of claim 7 wherein the use data includes one or more of the plurality of participants in the collaboration session.

11. The computer program product of claim 7 wherein the coefficient data is derived using multi-factor regression analysis.

12. The computer program product of claim 7 wherein the coefficient data is used for further analysis to rank new collaboration feature sets to determine at least one of efficacy and uptake.

13. A computing system including one or more processors and one or more memories configured to perform operations comprising:
launching a collaboration session between a plurality of participants;
identifying use data associated with the collaboration session, wherein the use data includes one or more groups associated with the plurality of participants in the collaboration session;
pre-provisioning one or more collaboration services with the collaboration session based upon, at least in part, the use data, wherein the use data includes coefficient data associated with the collaboration session;
sharing the use data from at least one of one or more similar participants of the plurality of participants, and one or more similar groups of the one or more groups, to determine that the pre-provisioning of the one or more collaboration services should occur; and
gathering an aggregated sentiment improvement metric when the at least one of one or more similar participants of the plurality of participants undergo a channel change, wherein the aggregated sentiment improvement metric is part of the coefficient data as a weighted factor, wherein the aggregated sentiment improvement metric is used with the coefficient data to pre-provision the collaboration services.

14. The computing system of claim 13 further comprising:
determining that an additional collaboration service is needed during the collaboration session; and
updating the use data associated with the collaboration session.

15. The computing system of claim 13 wherein the use data includes duration of use for one or more of at least one of the one or more collaboration services and an additional collaboration service provisioned during the collaboration session.

16. The computing system of claim 13 wherein the use data includes one or more of the plurality of participants in the collaboration session.

17. The computing system of claim 13 wherein the coefficient data is derived using multi-factor regression analysis.

18. The computing system of claim 13 wherein the coefficient data is used for further analysis to rank new collaboration feature sets to determine at least one of efficacy and uptake.

Assignees

• IBM

Inventors

• Dunne Jonathan
• Harpur Liam
• Hua Shao
• Yong Wang

Classifications

• H04L65/4015 Primary

  where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference · CPC title

• H04L65/1089

  by adding media; by removing media · CPC title

• H04L65/403

  Arrangements for multi-party communication, e.g. for conferences (data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15) · CPC title