Reception system and reception method

Patent metadata

Field	Value
Publication number	US-10354295-B2
Application number	US-201715465985-A
Country	US
Kind code	B2
Filing date	Mar 22, 2017
Priority date	Mar 25, 2016
Publication date	Jul 16, 2019
Grant date	Jul 16, 2019

Abstract

A reception system includes: a visitor recognition unit that recognizes a visitor; a receiving person recognition unit that recognizes a receiving person that corresponds to the visitor; a receiving person contact information storage unit that stores contact information of the receiving person; a notification unit that notifies the receiving person of a visit of the visitor at the contact information of the receiving person stored by the receiving person contact information storage unit; and a receiving person selection unit that selects a substitute receiving person associated with the receiving person in a case where the receiving person is absent when the notification unit notifies the receiving person at the contact information of the receiving person, wherein the notification unit notifies the substitute receiving person selected by the receiving person selection unit when the receiving person is absent.

First claim

The invention claimed is:

1. A reception system, comprising at least one processor configured to function as:
a visitor recognition unit that recognizes a visitor;
a receiving person recognition unit that recognizes a receiving person that corresponds to the visitor based on a speech signal spoken by the visitor;
a receiving person contact information storage unit that stores contact information of the receiving person;
a notification unit that sends a notice indicating that the visitor has arrived, to a terminal which corresponds to the contact information of the receiving person stored by the receiving person contact information storage unit; and
a receiving person selection unit that selects contact information of a substitute receiving person associated with the receiving person in a case where the receiving person is absent when the notification unit sends the notice to the terminal which corresponds to the contact information of the receiving person,
wherein the notification unit sends the notice to a terminal which corresponds to the contact information of the substitute receiving person selected by the receiving person selection unit when the receiving person is absent.

2. The reception system according to claim 1 , wherein
the receiving person selection unit sets the substitute receiving person depending on information based on an attendance state of the receiving person.

3. The reception system according to claim 1 , wherein
the receiving person selection unit sets the substitute receiving person based on a social graph indicating a relationship between the receiving person and a person associated with the receiving person.

4. The reception system according to claim 3 , wherein
the social graph includes a closeness degree representing the strength of the relationship between the receiving person and the person associated with the receiving person, and
the receiving person selection unit sets the substitute receiving person in the order of highest to lowest of the closeness degree.

5. The reception system according to claim 4 , wherein
the receiving person selection unit calculates the closeness degree by using at least one of an outgoing call history and an incoming call history of an extension phone of the receiving person.

6. The reception system according to claim 4 , wherein
the receiving person selection unit calculates the closeness degree based on a meeting history attended by the receiving person.

7. The reception system according to claim 4 , wherein
the receiving person selection unit sets a plurality of the substitute receiving persons in the order of highest to lowest of the closeness degree and sends the notice indicating that the visitor has arrived, simultaneously to terminals which correspond to the selected plurality of the substitute receiving persons via the notification unit when the receiving person is absent.

8. The reception system according to claim 4 , comprising:
an imaging unit; and
an image recognition unit that recognizes a person based on an image captured by the imaging unit, wherein
the receiving person selection unit calculates, based on a result recognized by the image recognition unit, at least one of the length of time and the number of times for which the person associated with the receiving person is together with the receiving person and calculates the closeness degree based on at least one of the calculated length of time and the calculated number of times.

9. The reception system according to claim 1 , comprising:
an image display unit; and
a touch panel input unit, wherein
the receiving person selection unit displays names of a plurality of persons having a strong relationship with the receiving person on the image display unit and sets, as the substitute receiving person, a person that corresponds to a name selected according to selection by the visitor.

10. A reception method in a reception system having a receiving person contact information storage unit that stores contact information of a receiving person with respect to a visitor, the method comprising:
(a) by way of a visitor recognition unit, recognizing the visitor;
(b) by way of a receiving person recognition unit, recognizing a receiving person that corresponds to the visitor based on a speech signal spoken by the visitor;
(c) by way of a notification unit, sending a notice indicating that the visitor has arrived, to a terminal which corresponds to the contact information of the receiving person stored by the receiving person contact information storage unit;
(d) by way of a receiving person selection unit, selecting contact information of a substitute receiving person associated with the receiving person in a case where the receiving person is absent when sending the notice to the terminal which corresponds to the contact information of the receiving person in (c); and
(e) by way of the notification unit, sending the notice to a terminal which corresponds to the contact information of the substitute receiving person selected in (d) when the receiving person is absent,
wherein the reception method is performed using at least one processor configured to function as the visitor recognition unit, the receiving person recognition unit, the notification unit, the receiving person selection unit, and the notification unit.

Assignees

• Honda Motor Co Ltd

Inventors

• Sumida Naoaki
• Kondo Hiroshi
• Shiina Asuka
• Yamamoto Shunichi
• Nakadai Kazuhiro
• Nakamura Keisuke

Classifications

• G06V10/763

  Non-hierarchical techniques, e.g. based on statistics of modelling distributions · CPC title

• G06F18/23211

  with adaptive number of clusters · CPC title

• G06V10/75

  Organisation of the matching processes, e.g. simultaneous or sequential comparisons of image or video features; Coarse-fine approaches, e.g. multi-scale approaches; using context analysis; Selection of dictionaries · CPC title

• G06Q30/0281 Primary

  Customer communication at a business location, e.g. providing product or service information, consulting · CPC title

• H04M3/46

  Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained · CPC title