Connected device-triggered failure analysis

Patent metadata

Field	Value
Publication number	US-10325312-B2
Application number	US-201615271853-A
Country	US
Kind code	B2
Filing date	Sep 21, 2016
Priority date	Aug 31, 2015
Publication date	Jun 18, 2019
Grant date	Jun 18, 2019

Abstract

The present disclosure involves systems and computer implemented methods for performing a failure analysis on a device monitored by at least one connected device, where in response to a determination of an impending failure, at least one corrective action is determined and suggested to the user of the monitored device. In one example, operations include monitoring operations of at least one monitored device using at least one connected device, determining a projected life span of the at least one monitored device based on the monitored operations, and, if the projected life span of the monitored device is less than a threshold amount, determining a corrective action to perform. A proposal can be generated for presentation based on the corrective action. The proposal may be based on the estimated cost of the determined corrective action and an analysis of an account.

First claim

What is claimed is:

1. A system comprising:
a memory;
at least one hardware processor interoperably coupled with the memory and configured to:
monitor operations of at least one monitored device using at least one connected device, the at least one monitored device associated with a user, the at least one connected device separate and different from the at least one monitored device, the at least one connected device having a sensor for monitoring operations associated with the at least one monitored device;
determine a projected life span of the at least one monitored device based on the monitored operations;
in response to determining that the projected life span of the at least one monitored device is less than a threshold amount, determine a corrective action to be performed; and
generate a proposal to be presented, via an interface, based on the determined corrective action, wherein generating the proposal includes:
creating the proposal based on the projected life span of the at least one monitored device;
estimating a cost of the determined corrective action; and
analyzing at least one of a financial or transactional account associated with the user, wherein analyzing the at least one of the financial or transactional account associated with the user includes:
determining whether funds are sufficient to cover the estimated cost of the determined corrective action are available in accounts associated with the user; and
in response to determining that funds sufficient to cover the estimated cost of the determined corrective action are not available in accounts associated with the user, perform an automated credit worthiness determination based on a credit history of the user, wherein the proposal is generated in response to the credit worthiness determination determining that the user is worthy of credit, and wherein the proposal comprises an offer of at least one loan product to pay for the estimated costs associated with the determined corrective action,

wherein creating the proposal associated with the determined corrective action is based on the projected life span of the at least one monitored device, the estimated cost of the determined corrective action, and the analysis of the account associated with the user.

2. The system of claim 1 , wherein the at least one monitored device comprises a non-connected device, the at least one monitored device not comprising an ability to monitor its own operations.

3. The system of claim 1 , wherein the at least one monitored device monitors at least some of its own operations, wherein the operations monitored by the at least one monitored device are included with the operations monitored by the at least one connected device for determining the projected life span of the at least one monitored device.

4. The system of claim 1 , wherein monitoring operations of the at least one monitored device by the at least one connected device includes the at least one connected device monitoring at least one of the following:
a time of active operations performed by the at least one monitored device;
a number of operations performed by the at least one monitored device; and
at least one performance metric associated with the monitored operations of the at least one monitored device.

5. The system of claim 1 , wherein monitoring operations of the at least one monitored device by the at least one connected device comprises monitoring at least one environmental parameter associated with the at least one monitored device.

6. The system of claim 5 , wherein the at least one environmental parameter associated with the at least one device comprises at least one environment parameter occurring external to the at least one monitored device, wherein the at least one environmental parameter is affected by operation of the at least one monitored device.

7. The system of claim 6 , wherein the at least one environmental parameter is monitored by the at least one connected device in a location affected by the operation of the at least one monitored device.

8. The system of claim 6 , wherein determining the projected life span of the at least one monitored device based on the monitored operations comprises comparing metrics associated with the at least one monitored environmental parameter to at least one expected metric associated with the environment parameter.

9. The system of claim 8 , wherein the at least one expected environmental parameter is based on at least one environmental parameter observed in association with one or more devices similar to the at least one monitored device.

10. The system of claim 1 , wherein determining the projected life span of the at least one monitored device includes performing a failure analysis of the at least one monitored device.

11. The system of claim 10 , wherein the failure analysis of the at least one monitored device is based on, at least in part, at least one of the following:
a usage amount of the at least one monitored device; and
a usage amount of the at least one monitored device as compared to usage metrics associated with a plurality of similar devices.

12. The system of claim 10 , wherein the failure analysis of the at least one monitored device is based on, at least in part, a set of monitored performance metrics associated with the at least one monitored device, wherein the failure analysis of the at least one monitored device is based on at least one of a comparison of the set of monitored performance metrics to a known set of performance metrics associated with a failure state or on information collected from a plurality of similar devices, and wherein the failure analysis of the at least one monitored device is based on a comparison of the set of monitored performance metrics to a set of expected performance metrics.

13. The system of claim 1 , wherein the determined corrective action is based on at least one of the following:
an analysis of the user's financial data;
an analysis of the user's prior usage analytics of the at least one monitored device;
an analysis of corrective actions taken by at least one other user associated with similar devices;
information provided by a vendor of the at least one monitored device;
an analysis of environmental data associated with the location of the at least one monitored device; and
a determination as to an issue associated with the at least one monitored device.

14. The system of claim 1 , wherein the determined correction action includes an action and a delay of implementing the action, wherein the delay of implementing the action is based on a projected remaining life span of the at least one monitored device, a current financial situation associated with the user, and pricing trends associated with a replacement device.

15. The system of claim 1 , wherein the determined corrective action is one of repairing or replacing the at least one monitored device.

16. A non-transitory, computer-readable medium storing computer-readable instructions executable by a computer and configured to:
monitor operations of at least one monitored device using at least one connected device, the at least one monitored device associated with a user, the at least one connected device separate and different from the at least one monitored device, the at least one connected device having a sensor for monitoring operations associated with the at least one monitored device;
determine a projected life span of the at least one monitored device based on the monitored operations;
in response to determining that the projected life span of the at least one monitored device is less

Assignees

• Toronto Dominion Bank

Inventors

• Lee John Jong-Suk
• Chan Paul Mon-Wah
• Barnett Jonathan K
• Fritz Roisin Lara
• Grouios Michael
• Moghaizel Joe

Classifications

• G06Q40/03

  Credit; Loans; Processing thereof · CPC title

• G06F11/0748

  in a remote unit communicating with a single-box computer node experiencing an error/fault (remote testing G06F11/2294) · CPC title

• G06Q40/02 Primary

  Banking, e.g. interest calculation or account maintenance (credit or loans G06Q40/03) · CPC title

• G06F11/0793 Primary

  Remedial or corrective actions (recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40) · CPC title

• G06F11/0736

  in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function (testing or monitoring of automated control systems G05B23/02) · CPC title