Correlating a task with a command to perform a change ticket in an it system

Patent metadata

Field	Value
Publication number	US-10325095-B2
Application number	US-201816021063-A
Country	US
Kind code	B2
Filing date	Jun 28, 2018
Priority date	Mar 14, 2014
Publication date	Jun 18, 2019
Grant date	Jun 18, 2019

Abstract

An approach is provided for controlling a task to perform a change ticket. The task is correlated with user(s) authorized to initiate execution of command(s) to perform the task and with an authorized location. A requestor is determined to be in the authorized location by receiving verification from physical access control system(s). The requestor is determined to be logged into a first computer system at the authorized location and to have utilized the first computer system to request execution of one of the command(s). The requestor is determined to be remotely logged into a second computer system via the first computer system. The requestor is determined to be one of the authorized user(s) correlated with the task. Based in part on determining the requestor is one of the authorized user(s) subsequent to determining the requestor is remotely logged into the second computer system, the requested command is executed.

First claim

What is claimed is:

1. A method of controlling a task, the method comprising the steps of:
a computer correlating a task to perform a change ticket with one or more users who are authorized to initiate execution of one or more commands to perform the task and with an authorized location to initiate the execution of the one or more commands to perform the task;
the computer determining a requestor is in the authorized location by receiving a verification from one or more physical access control systems that the requestor has entered a physical structure at the authorized location and has not exited the physical structure;
the computer determining the requestor is logged into a first computer system which is in the physical structure at the authorized location and determining that the first computer system is utilized by the requestor to make a request to execute one of the one or more commands;
the computer determining the requestor is remotely logged into a second computer system via the first computer system;
the computer determining the requestor is one of the one or more users correlated with the task;
based in part on the step of determining the requestor is one of the one or more users correlated with the task being performed subsequent to the step of determining the requestor is remotely logged into the second computer system, the computer executing the requested command;
the computer correlating the task with one or more time periods, each of the one or more users authorized to initiate the execution of the one or more commands during one of the one or more time periods;
the computer determining a time the requestor made the request to execute the requested command; and
the computer determining that the time the requestor made the request to execute the requested command is included in one of the one or more time periods,
wherein the step of executing the requested command is based in part on the time the requestor made the request to execute the requested command being included in one of the one or more time periods.

2. The method of claim 1 , wherein the step of executing the requested command is based in part on the step of determining the requestor is logged into the first computer system being performed subsequent to the step of determining the requestor is in the authorized location.

3. The method of claim 1 , wherein the step of executing the requested command is based in part on the step of determining the requestor is remotely logged into the second computer being performed subsequent to the step of determining the requestor is logged into the first computer system.

4. The method of claim 1 , further comprising the steps of:
the computer correlating the task to perform the change ticket with the one or more commands to perform the task, one or more first computer systems, and one or more second computer systems, each of the one or more users being authorized to utilize a respective computer system included in the one or more first computer systems to remotely log into a respective other computer system included in the one or more second computer systems to initiate execution by the respective other computer system of the one or more commands to perform the task; and
the computer determining the first computer system is one of the one or more first computer systems and the second computer system is one of the one or more second computer systems,
wherein the step of executing the requested command is based in part on the first computer system being one of the one or more first computer systems and the second computer system being one of the one or more second computer systems.

5. The method of claim 1 , further comprising the steps of:
the computer correlating the task to perform the change ticket with one or more time periods, each of the one or more users authorized to initiate the execution of the one or more commands during one of the one or more time periods; and
the computer determining a time the requestor made the request to execute the requested command is included in one of the one or more time periods,
wherein the step of determining the time is included in one of the one or more time periods is performed subsequent to the step of determining the requestor is one of the one or more users correlated with the task, and
wherein the step of executing the requested command is based in part on the step of determining the time is included in one of the one more time periods being performed subsequent to the step of determining the requestor is one of the one or more users correlated with the task.

6. The method of claim 1 , further comprising the steps of:
the computer determining the requestor has entered the physical structure at a first time;
the computer determining the requestor logged into the first computer system at a second time;
the computer determining the requestor remotely logged into the second computer system via the first computer system at a third time;
the computer determining a time the requestor made the request to execute the requested command; and
the computer determining that the second time is subsequent to the first time, the third time is subsequent to the second time, and the time the requestor made the request to execute the requested command is subsequent to the third time, wherein the step of the computer executing the requested command is based in part on the second time being subsequent to the first time, the third time being subsequent to the second time, and the time the requestor made the request to execute the requested command being subsequent to the third time.

7. The method of claim 1 , further comprising the steps of:
the computer correlating the task with one or more first computer systems, one or more second computer systems, and one or more time periods, each of the one or more users authorized to utilize a respective computer system included in the one or more first computer systems to remotely log into a respective other computer system included in the one or more second computer systems to initiate the execution of the one or more commands by the respective other computer system during one of the one or more time periods;
the computer determining the requestor has entered the physical structure at the location at a first time;
the computer determining the requestor logged into the first computer system at a second time;
the computer determining the requestor remotely logged into the second computer system via the first computer system at a third time;
the computer determining a time the requestor made the request to execute the requested command; and
the computer determining that the first computer system is one of the one or more first computer systems, the second computer system is one of the one or more second computer systems, the second time is subsequent to the first time, the third time is subsequent to the second time, the time the requestor made the request to execute the requested command is subsequent to the third time, and the time the requestor made the request to execute the requested command is included in one of the one or more time periods,
wherein the step of executing the requested command is based in part on the first computer system being one of the one or more first computer systems, the second computer system being one of the one or more second computer systems, the second time being subsequent to the first time, the third time being subsequent to the second time, the time the requestor made the request to execute the requested command being subsequent to the third time, and the time the requestor made the request to execute the requested command being included in one of the one or more time periods.

8. A computer program product for controllin

Assignees

• IBM

Inventors

• Anderson Eric M
• Hinton Heather M
• Radhakrishnan Rajesh

Classifications

• G06Q10/06

  Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling · CPC title

• G06F9/46

  Multiprogramming arrangements · CPC title

• G06F2221/2111

  Location-sensitive, e.g. geographical location, GPS · CPC title

• G06F21/554

  involving event detection and direct action · CPC title

• G06F21/629

  to features or functions of an application · CPC title