Systems and methods to customize the presentation of prompts to establish communication connections

Patent metadata

Field	Value
Publication number	US-10291786-B2
Application number	US-201815952096-A
Country	US
Kind code	B2
Filing date	Apr 12, 2018
Priority date	May 7, 2013
Publication date	May 14, 2019
Grant date	May 14, 2019

Abstract

Methods and apparatuses to selectively present and customize user prompts in establishing anonymized communication connections, based on available information about the parties to be connected and/or user preferences. For example, the information can be transmitted from a mobile device to a connection server for association with the communication reference of the mobile device in response to an input from the user of the mobile device. The association is configured to expire after a predetermined period of time. During the predetermined period of time, if a connection server receives a call from the mobile device, the information associated with the communication reference of the mobile device is used to customize the interactive voice response prompts for further connecting the call to a service provider.

First claim

I claim:

1. A computer-implemented method, comprising:
a. receiving a mobile web page, by a first communication device, for presentation, and said mobile web page being presented by the first communication device, (1) the mobile web page displaying a user interface element, (2) responsive to the user interface element being activated to request a call, (a) whereby the mobile web page initiating transmission of a message to a computing device, and (b) thereby the first communication device initiating a call to the computing device, (3) the message transmission being parsed to identify (a) a callee to connect the call to a second communication device of the callee, and (b) a first identifier of the first communication device to customize interactive voice response prompts;
b. transmitting, by the first communication device, the call to the computing device, wherein the call is transmitted separately from the message;
c. where transmitting, by the first communication device, in establishing the call includes transmitting information on which a second identifier of the first communication device is based;
d. providing, by the first communication device, information on which the first identifier is based and on which customization of an interactive voice response is based;
e. providing, by the first communication device, information on which the first identifier is based and on which payment information of a caller is based;
f. receiving, by the first communication device, the call connected to a second communication device of the callee to establish a communication connection between the first communication device of the caller and the second communication device of the callee; and
g. transmitting, by the first communication device, payments from the caller to the callee, using the payment information, for services rendered by the callee using the communication connection.

2. The method of claim 1 , further comprising:
receiving, at the first communication device, identification of the callee for the connecting of the call to the second communication device of the callee, the identifying based on matching the identifier of the first communication device provided in the message, and the identifier of the first communication device determined based on the information transmitted in establishing the call.

3. The method of claim 2 , wherein the identifier of the first communication device comprises one of: a telephone number of the first communication device, and a telephonic reference of the first communication device.

4. The method of claim 2 , further comprising:
in response to the message being transmitted by the first communication device when the user interface element is activated to request the call, authorizing payment at the first communication device via the mobile web page based on registration of the identifier of the first communication device with the payment information of the caller.

5. The method of claim 4 , wherein the registering of the identifier of the first communication device with the payment information of the caller is set to expire within a predetermined period of time, during which calls from the first communication device are to be paid via the payment information.

6. The method of claim 5 , wherein the payment information is identified via the mobile web page.

7. The method of claim 6 , wherein the payment information is identified via the user signing in an account via the mobile web page and providing a credential matching with a stored credential.

8. The method of claim 4 , further comprising:
transmitting data associating the payment information with the identifier of the first communication device prior to the user interface element being activated.

9. The method of claim 1 , wherein the identifying of the payment information of the caller for the call comprises looking up the payment information according to the identifier of the first communication device determined based on the information transmitted in establishing the call.

10. The method of claim 9 , wherein the customizing of the interactive voice response prompts for the call includes skipping prompts related to identifying payment information for the call.

11. The method of claim 10 , wherein if at the time of receiving the call, the identifier of the first communication device is not yet associated with payment information, interactive voice response prompts are received in the call for identification of payment information.

12. The method of claim 1 , wherein the customizing of the interactive voice response prompts for the call comprises selecting a language for the interactive voice response prompts according to a selection of the user identified based on the identifier of the first communication device.

13. The method of claim 12 , further comprising:
prior to the receiving of the call, receiving at the mobile web page being presented at the first communication device a listing of the callee, the listing identifying an availability of the callee for the communication connection and an language capability of the callee, wherein the language selected for the interactive voice response prompts is selected based on a language option provided in the listing.

14. The method of claim 13 , wherein the message including an indication of the language option selected by the user.

15. The method of claim 1 , wherein the customizing of the interactive voice response prompts includes routing the call to a human operator to obtain the payment information for the call.

16. A non-transitory computer-storage medium storing instructions configured to instruct a first communication device to at least:
a. receive a mobile web page, by a first communication device, for presentation, and said mobile web page being presented by the first communication device, (1) the mobile web page displaying a user interface element, (2) responsive to the user interface element being activated to request a call, (a) whereby the mobile web page initiating transmission of a message to a computing device, and (b) thereby the first communication device initiating a call to the computing device, (3) the message transmission being parsed to identify (a) a callee to connect the call to a second communication device of the callee, and (b) a first identifier of the first communication device to customize interactive voice response prompts;
b. transmit, by the first communication device, the call to the computing device, wherein the call is transmitted separately from the message;
c. where transmit, by the first communication device, in establishing the call includes transmit of information on which a second identifier of the first communication device is based;
d. provide, by the first communication device, information on which the first identifier is based and on which customization of an interactive voice response is based;
e. provide, by the first communication device, information on which the first identifier is based and on which payment information of a caller is based;
f. receive, by the first communication device, the call connected to a second communication device of the callee to establish a communication connection between the first communication device of the caller and the second communication device of the callee; and
g. transmit, by the first communication device, payments from the caller to the callee, using the payment information, for services rendered by the callee using the communication connection.

17. A computing device, comprising:
a. at least one microprocessor, and
b. memory storing instructi

Assignees

• Yellowpages Com Llc

Inventors

• Jain Mehul

Classifications

• H04M15/10 Primary

  Metering calls from calling party {, i.e. A-party charged for the communication} · CPC title